G-P Reviews 

144
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team and account managers for their prompt responses, professional attitude, and exceptionally helpful guidance during global expansion. People also appreciate the intuitive, user-friendly platform, which makes administering benefits, setting up accounts, and managing international teams straightforward and efficient. However, some customers also noted challenges with administrative delays, slow responses from support, and complicated offboarding processes. A few reviewers experienced difficulties when support agents changed frequently, requiring them to repeatedly explain issues across multiple separate email threads. Others mentioned frustrations regarding contract addendums and internal delays that impacted their overall satisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the incredible support and seamless... See more

Customer service

People report positive experiences with customer service, noting that representatives and customer success... See more

Response time

Users describe positive interactions with response_time, frequently highlighting fast and efficient support.... See more

Service

Consumers find service to be positive, highlighting smooth and helpful processes that make international... See more

User experience

Reviewers highlight positive aspects of user experience, consistently noting that the platform is clear,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We are not the biggest fan of the GP platform. We feel as we've had some bumps in the road that impacted our experience early on, but the experience has improved with time. A lot of that is due in par... See more

Company replied

Rated 4 out of 5 stars

At first we had connected with John Pol and he was great in communicating and very reponsive then 2nd we had Giancarlo Novella as our contact and he again was very reposinve even though he was o... See more

Company replied

Rated 4 out of 5 stars

Belkis, our Strategic Customer Success Manager, as well as Customer Service are really good at getting back to us. The only reason it got a 4 instead of a 5 is that there are so many places to find i... See more

Company replied

Rated 4 out of 5 stars

We have been with GP for several years. During this time we've always experienced timely and thorough communications. Their depth of knowledge and expertise of breaking things down is helpful for bo... See more

Company replied


Company details

  1. Software Company
  2. Business to Business Service
  3. Payroll Service

About G-P

Written by the company

About G-P
G-P (Globalization Partners) is the recognized leader in global employment, ranked No. 1 in every industry analyst report. G-P’s global employment platform delivers everything companies of all sizes need to manage the full employee lifecycle with its trusted Global HR Agent, G-P Gia, and AI-powered Employer of Record (EOR) and Contractor products. G-P supports teams in 180+ countries with more than a decade of global employment experience, the largest team of in-country HR, legal, and compliance experts, and its unmatched proprietary knowledge base.

Our Best-in-Class Partner Approach
By bringing together the strengths of our AI-powered global employment offerings - EOR, Contractor and Advisor - with our best-in-class partners in HCM and Payroll, G-P offers the most comprehensive global HR tech solutions for customers everywhere. With our partners, we provide access to the most innovative solutions, mission-critical reliability, compliance and seamless integrations to deliver everything a company needs to build and manage global teams.

 

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Contact info

4.4

Excellent

TrustScore 4.5 out of 5

144 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(144)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The GP Team has been very responsive

The GP Team has been very responsive, transparent and great to work with.

May 19, 2021
G-P logo

Reply from G-P

Hi Lillian, our team values responsiveness and transparency greatly, so we are glad to hear your remarks! Please let us know if you have any additional feedback.

Rated 4 out of 5 stars

Looking forward to your new reporting…

Looking forward to your new reporting website

May 18, 2021
G-P logo

Reply from G-P

Hi Doug, appreciate the feedback! Great news -- our dashboards have indeed been released and are available for your use. We now have the best in class data dashboards available to our customers. Please let us know if you have any additional feedback!

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