Global Test Supply Reviews 

978
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 139 reviews, reviewers had a great experience with this company. Customers consistently praise the very reasonable prices and the exceptional quality of the professional equipment offered on the online platform. Many buyers also appreciate the intuitive website designed for searching products easily, alongside fast and reliable shipping services for most orders. However, some people mentioned that their purchases faced significant unexpected delays, ongoing backorders, or extended waiting times before final delivery. Reviewers additionally experienced occasional problems regarding missing components upon arrival, requiring additional follow-up to resolve order discrepancies. Some consumers also noted that communication and shipping updates were occasionally lacking during these prolonged waiting periods.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that items arrive promptly, work very well, and match... See more

Order

Customers consistently note ambiguous experiences with order, as many reviewers highlight quick processing,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising fast shipping and prompt... See more

Price

Customers had great satisfaction with the pricing, frequently highlighting that items were well priced and... See more

Quality

Consumers find quality to be a source of great satisfaction, frequently praising the top notch condition and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was able to find and order the part I needed quickly. I appreciated the ability to calculate shipping costs up front.

Company replied

Rated 5 out of 5 stars

Thankful I was able to get namebrand items at such a reasonable price. Quote was easy to obtain and shipping updates kept us on schedule with testing services at our laboratory. Payment processing was... See more

Company replied

Rated 5 out of 5 stars

Purchased this for my son who is an engineering student and had asked for a caliper for Christmas. Wanted to purchase a “lifetime” tool for him and after doing much research, settled upon a Mitutoyo.... See more

Company replied

Rated 5 out of 5 stars

Price was first when shopped online but what more I received is professional service . I did have to wait to receive this particular item . I believe maybe more updates on where it was and estimated... See more

Company replied


Company details

  1. Association or Organization

Written by the company

Founded in 2004, Global Test Supply is a world-class provider of instrumentation for test and measurement applications. Global Test Supply conveniently accepts orders both online and offline. Our in-house technical specialists help customers choose the most advanced equipment in the marketplace based on their needs, budget and application. Our technical sales team works hard to exceed customer expectations by providing a traditional brick and mortar sales experience on a web-based platform.


Contact info

3.9

Great

TrustScore 4 out of 5

978 reviews

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1-star

Asks customers to review

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Replied to 96% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(978)

139 reviews in the last 12 months

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Rated 5 out of 5 stars

High Quality Caliper

Purchased this for my son who is an engineering student and had asked for a caliper for Christmas. Wanted to purchase a “lifetime” tool for him and after doing much research, settled upon a Mitutoyo. Global Test Supply had the best prices on Mitutoyo Calipers, and the company had excellent reviews online. I was impressed with the shipping speed as well — it arrived a couple of days after I ordered it. My son is very happy with the quality and feel of this tool. Would purchase from Global Test Supply again. Love that it is a USA company and that they carry authentic, high quality tools.

January 14, 2026
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Reply from Global Test Supply

Thank you so much for choosing us for such a meaningful gift. We’re honored to be part of your son’s journey and truly appreciate your trust in us. It means a lot to hear he’s happy with it! We look forward to working with you again in the future.

Rated 3 out of 5 stars

shipping

not everything is in stock, items may be delivered more than a month out

February 14, 2026
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Reply from Global Test Supply

Thank you for your feedback, Bruce. We determine our stocked items based on both sales trends and product availability.
If you need assistance with anything at all, please don’t hesitate to reach out, we’re always happy to help.
Wishing you a wonderful day!

Rated 1 out of 5 stars

It the worst place to buy tools

It the worst place to buy tools , I bought in December a yellow jacket clamp amp-meter and I received one non functional in January and since I still waiting for it...I strongly not recomand..

February 14, 2026
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Reply from Global Test Supply

We're very sorry to hear this, Constantin. We've opened a ticket to look into this matter further, and will be in contact as soon as possible.

Rated 1 out of 5 stars

I purchased 4 high low thermometers and…

I purchased 4 high low thermometers and 3 didn't work at all and one didn't work correctly. I have tried to get them to give me replacements or my money back and I didn't get either. Just a big run around with minimal to no responses.

February 14, 2026
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Reply from Global Test Supply

We apologize for the inconvenience, Brad. We looked into this and see we needed some additional information from you to understand the situation fully, and while we were doing our best to resolve it, we weren’t able to get back to you as quickly as we would have liked. We really appreciate you working with us to resolve the issue with the thermometers. We hope to have the opportunity to work with you again in the future.

Rated 5 out of 5 stars

Am very satisfied about my purchased,

Am very satisfied about my purchased,
Very responsive, Am really happy to have my item as described.

February 14, 2026
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Reply from Global Test Supply

Love to hear that you had a good experience, Louis. We appreciate you choosing to shop with us.

Rated 5 out of 5 stars

Perfect!

Everything was perfect!

February 14, 2026
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Reply from Global Test Supply

Love to hear it, Tami! Thank you :)

Rated 4 out of 5 stars

Easy Ordering

Easy Ordering, arrived well packaged and no shipping damage.

February 14, 2026
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Reply from Global Test Supply

Fantastic! Thanks for sharing that with us, Steve. We look forward to working together again soon.

Rated 5 out of 5 stars

Good Flare tool

Have been looking for a good flare tool that really worked so looked one up an ran into your advertisement an the price so ordered it. I really like it work's very good. I would let anyone know to order from y'all great service an prices. Kept me informed on the order.

February 14, 2026
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Reply from Global Test Supply

We're glad to hear everything went well from start to finish! Thank you for sharing your feedback, Genia. If you need anything else, you know where to find us.

Rated 1 out of 5 stars

Took 3 months to arrive

The product I ordered took 3 months to ship and arrive. Don't sell me something that is out of stock if you don't plan on telling me it is out of stock.

February 14, 2026
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Reply from Global Test Supply

Please accept our apologies, Jennifer. You’re right. After reviewing the situation, we found that a few steps in our protocol were missed. We’ve addressed this internally to prevent it from happening again. We've also updated the lead time on our website to reflect the timeline better. We truly appreciate your feedback, as it helps us improve.

Rated 1 out of 5 stars

I placed order 709972 for recovery…

I placed order 709972 for recovery machine and upon delivery I discovered that this machine designed for european power 230V and I can't use it in USA. This information was not listed in description on GTS website for this tool. I requested return for refund, but GTS said that it is my fault that I didn't make more research on this tool on internet and I should pay for my fault 25% restock fee. GTS didn't took they responsibility provide on tools correct information and did't accept their responsibility on this misleading info on their web that let me purchase this tool.

December 14, 2025
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Reply from Global Test Supply

We’re sorry about your experience. At the time of your purchase, the product page did not clearly specify that the unit had a European-style plug. This information has since been corrected on our website. Once the issue was reviewed, the restocking fee and freight charges were refunded in full. We apologize for the inconvenience this caused and appreciate you bringing this to our attention, as it helped us improve our product information. If there is anything further we can assist with, please feel free to contact us again.

Rated 1 out of 5 stars

GTS sold me tools which I can’t use in…

GTS sold me tools which I can’t use in USA because of it designed to be used for 220V and comes with power cords for Europe power outlets. But this information was not provided on tool description and I discovered it upon tool delivery. I requested return and refund. GTS said that it is my fault that I didn’t checked somewhere else that this tool is not compatible with US outlets, and charged me 25% restock fee for return, even I requested return because of misleading info on tool description. All this experience was similar with fraud.

December 14, 2025
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Reply from Global Test Supply

We’re sorry about your experience. At the time of your purchase, the product page did not clearly specify that the unit had a European-style plug. This information has since been corrected on our website. Once the issue was reviewed, the restocking fee and freight charges were refunded in full. We apologize for the inconvenience this caused and appreciate you bringing this to our attention, as it helped us improve our product information. If there is anything further we can assist with, please feel free to contact us again.

Rated 1 out of 5 stars

Sent expired reagent and refund process…

Sent expired reagent and refund process very late and keep the delay of refund!

January 14, 2026
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Reply from Global Test Supply

We sincerely apologize for the inconvenience this caused you, Phanet, and appreciate you bringing this matter to our attention. Due to the unexpected delays with the replacement shipment, we issued a full refund instead. We have also reviewed this situation internally and reinforced our procedures to prevent this from happening again.

Rated 2 out of 5 stars

Beware of Odd Charges

I'm very confused by my purchase. I purchased an electronics vacuum and filter through their website for a reasonable price and received it within a few days. I thought that was it. Today I received a bill for $0.01 that apparently wasn't charged when I purchased the item through their website. How does that happen? How do you reserve one penny to be charged at a later date? Just charge me what it actually costs. One penny isn't worth your accounting department's time or mine. Very frustrated.

January 14, 2026
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Reply from Global Test Supply

We’re sorry for the confusion on this order. Occasionally, minor tax rounding differences can occur on web orders, and this one-cent balance appeared on your statement before we were able to adjust and write it off internally. We’ve reached out by email with additional details. If you have any other questions, please don't hesitate to discuss with our accounting team.

Rated 4 out of 5 stars

MATSS

Shipment arrived in a timely manner

January 14, 2026
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Reply from Global Test Supply

Thank you for sharing, Rini. We hope you have a wonderful day.

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