I was having an issue ordering some Neff Hob Ducting pieces on the website and decided to give Glotech Appliances a call. I spoke to a lovely lady in sales (sorry, I didn't get her name) but sh... See more
Company replied
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Alex was so lovely and explained everything he was doing to us. As two students that are in their first proper home, so quite clueless, he was so professional and didn’t make having an engineer round... See more
Company replied
Paid them for a product, via online purchase. They took my money but product never arrived. No communication from them what so ever. 1st email asking what was going on, 2nd email asking for refund rec... See more
Our last freezer was bought from Glotech in 2002. Its replacement was installed last week. Our thanks to Barry, who identified the exact model to suit our needs. We cannot praise the installers highl... See more
Company replied
Company details
Information provided by various external sources
We sell all the latest kitchen appliances, as well as design and install fantastic kitchens!
Contact info
Unit 2 Soothouse Spring, AL36PF, St Albans, United Kingdom
- 0330 024 9093
- salesteam@glotech.co.uk
- glotech.co.uk
4.2
Great
766 reviews
Replied to 85% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A great ecommerce experience
I bought a range through Glotech and could not be happier with my experience. The product was built to order and the team at Glotech was great at liaising with the manufacturer, managing my expectations on delivering and proactively keeping me updated on progress.
June 16, 2025
Unprompted review
Reply from Glotech Appliances
Thank you for taking the time to leave us a review following your new range cooker purchase, your feedback is really important to us! We will ensure your thanks is passed onto the team who were handling your order. Kind Regards, Glotech
Replacement freezer
Our last freezer was bought from Glotech in 2002. Its replacement was installed last week. Our thanks to Barry, who identified the exact model to suit our needs. We cannot praise the installers highly enough. They cleaned the area behind the freezer before fitting the new one, and explained very clearly how to start the machine, essential does and don'ts, and how to register the guarantee. They were helpful, pleasant, and very efficient. No wonder we have been buying equipment from Glotech since 2002!
June 9, 2025
Unprompted review
Reply from Glotech Appliances
Thank you for taking the time to leave us a review on your experience with our sales and installation team, your feedback is really important to us! We will ensure your thanks is passed onto those who were involved in your sale and very much look forward to assisting you for another 23 (hopefully many many more) years! Kind Regards, Glotech
Excellent service
This is the second time I have used Glotech this year to buy an appliance. I have had excellent service from Barry in the sales department who was so helpful and able to locate what I required.
June 2, 2025
Unprompted review
Reply from Glotech Appliances
Thank you for leaving us a 5 star review, your feedback is really important to us and we will ensure to pass on your comments to Barry. Kind Regards, Glotech
Really helpful and responsive.
Really helpful and responsive.
Order received quickly and updates were provided at each stage.
Would recommend and use again.
May 28, 2025
Unprompted review
Reply from Glotech Appliances
Thank you so much for leaving us a 5 star review! We very much value your feedback and will be happy to support you again should you need us. Kind Regards, Glotech
Dreadful service …
Dreadful service throughout my non-repair of my Siemens dishwasher. I had an E15 fault which is a common fault, quite easy to fix, apparently. Or should be. Twice the engineers came, twice they failed to find the water leak at a cost of £105. A complete waste of my money. Not recommended, avoid this company ...
May 19, 2025
Unprompted review
Reply from Glotech Appliances
We’re very sorry to hear about the difficulties you’ve experienced with your dishwasher repair and the frustration this has caused. That certainly isn’t the level of service we aim to provide, and we apologise for any inconvenience this has caused.
It appears your review relates to Glotech Repairs which has its own separate reviews page. This page is dedicated to our new appliance and kitchen sales, so your feedback would be more appropriately placed on the Glotech Repairs review page, where our service team can properly review and address your concerns.
We truly value your feedback and would like the opportunity to put things right. Please contact our Repairs team directly at repairs@glotech.com with your repair details, and they’ll be happy to assist further.
Kind Regards,
Glotech
Great customer experience and service
Great customer experience and service.
Kept informed throughout the process from online ordering to dispatch and delivery by Katie.
Excellent service and a great price also.
May 15, 2025
Unprompted review
Reply from Glotech Appliances
Thanks for your 5-star review! We sincerely appreciate your feedback. Kind Regards, Glotech
Lee/Soren -installing dishwasher
Lee/Soren came by to install a diswasher and take away the old one. Courteous, quick and efficient, a real pleasure!
May 13, 2025
Unprompted review
Reply from Glotech Appliances
Thank you for taking the time to leave us feedback following your recent installation of your new dishwasher. As a family run business, customer feedback is extremely important to us and we are glad you were happy with the service you received from our installation team who attended. We will ensure your feedback is passed onto the attending team. Kind Regards, Glotech
Easy to get an appointment
It was easy to get an engineer by filling in the online form. I needed one on a specific day as my tenant works 6 days a week. I managed to get one for the day I wanted. I knew it would be an afternoon appointment and my only criticism would be that it was left until 4.45 to inform us that they’d been delayed and that they’d be in touch. I actually phoned the office and thankfully someone was still there and I was told someone would definitely be there and they were around 6.30. Unfortunately the machine could not be repaired. Glotech also sell appliances and I bought one from them and I was very happy with the price. Also as I had used their engineer I got a discount on disconnection, re connection and taking the old one away which was a lot cheaper than getting a plumber and then having to dispose of the old one. The price also included delivery. It did however come at a cost to be delivered up 3 flights of stairs but all in all it was a very good service and I would use Glotech again. Katie in Sales was very helpful too.
April 7, 2025
Unprompted review
Reply from Glotech Appliances
Thank you for taking the time to leave us a review based on your recent experience with us. We do apologise that the attending engineer for your repair didn't keep you informed of his delay on the day of your booking, we have passed this feedback onto our repairs engineer manager to ensure the importance of this is relayed back to the engineers who attend. We are glad the installation of your new appliance went well and will ensure to pass on your feedback to the team involved with your sale. If you need any assistance in the future, please don't hesitate to contact us. Kind Regards, Glotech
I was charged for something that was…
I was charged for something that was not needed. When dealing with this company there seems to be lots of different people based in different places and no one actually exlains how things work within the company. I have gone on order a new washing machine through them but did not get any form of discount,despite having paid for somethig that was not needed
April 3, 2025
Unprompted review
Dishwasher magicians!
Replaced defunct built-in dishwasher with speed and skill. Couldn't be more helpful. Lovely to deal with!
March 10, 2025
Unprompted review
Reply from Glotech Appliances
We are so pleased to hear you were happy with the service our team has provided you with. Thank you for taking the time to leave us a review, as a family run business your feedback is extremely important to us. Kind Regards, Glotech
Great price and quick delivery
Just had a new Fridge/Freezer delivered by Glotech. Amazing service from the sale to delivery. It was a great price and the delivery was quick and seamless.
March 26, 2025
Unprompted review
Reply from Glotech Appliances
Thank you for taking the time to leave us a review, we are glad to hear you were happy with the service provided by our team. Kind Regards, Glotech
Very good service
Call glowtech about faulty dishwasher. They came out very quickly and the engineer Andrew repaired the dishwasher within a few days after ordering the parts. Extremely good service
March 25, 2025
Unprompted review
Reply from Glotech Appliances
Thank you for taking the time to leave us a review on your experience with our repairs team, your feedback is really important to us! We will ensure your thanks is passed onto Andrew who was our attending engineer for your repair. Kind Regards, Glotech
Andrew fixes Neff door
From the moment Andrew arrived he set about fixing the hide and slide door on my Neff oven, it was a challenge, he advised me of the risks to the glass, but successfully managed to extract the broken door and order replacement parts. Excellent engineer and a good guy, he likes proper coffee. Overall great service, prompt call out, parts replacement and good communication from Glotech
March 19, 2025
Unprompted review
Reply from Glotech Appliances
Thank you for taking the time to leave us a review on your experience with our repairs team, your feedback is really important to us! We will ensure gratitude is passed onto Andrew who was our attending engineer for your repair. Kind Regards, Glotech
Oven repair
Let me know he was in his way and had the parts with him that were needed, and fixed my oven very quickly. No mess left either
March 12, 2025
Unprompted review
Reply from Glotech Appliances
Thank you for taking the time to leave us a review based on your experience with our repairs department, we will ensure to pass on your feedback to the relevant team. Kind Regards, Glotech Sales
Reply from Glotech Appliances
Thank you for taking the time to leave us a review, we are really pleased you were happy with the service our team provided you with. Kind Regards, Glotech
Really great and speedy service
Really great and speedy service. I was able to get an appointment within a couple of days and the issue was resolved within a week. Special kudos to Andrew who did a brilliant job.
Would recommend!
March 3, 2025
Unprompted review
Reply from Glotech Appliances
Thank you for taking the time to leave us a review on your experience with our repairs team, your feedback is really important to us! We will ensure gratitude is passed onto Andrew who was our attending engineer for your repair. Kind Regards, Glotech
Andrew( engineer) was extremely polite…
Andrew( engineer) was extremely polite and respectful talked to me letting me know all what he was doing and explaining how to prevent it from happening again.
March 4, 2025
Unprompted review
Reply from Glotech Appliances
Thank you for taking the time to leave us a review, your feedback is extremely important to us and we will ensure to pass on your kind words to Andrew. Kind Regards, Glotech
Simply The Best for a customer centred service
Just placed an order for a new appliance. Barry was extremely knowledgeable, courteous and helpful.
Have previously bought appliances from here before & Glotech never fails to impress. Would highly recommend & frequently do.
Thanks again Barry :)
March 3, 2025
Unprompted review
Reply from Glotech Appliances
Thank you for taking the time to leave us a review following your recent purchase with us. We are delighted to hear you were pleased by the service received by Barry and our team. We will ensure to pass on your kind words to Barry. Kind Regards, Glotech
Good job, well done
Efficient and friendly engineer who knew what he was doing..
February 24, 2025
Unprompted review
Reply from Glotech Appliances
Good morning, Thank you for taking the time to leave us a review, your feedback is extremely important to us. We are pleased to hear you were happy with the service received by our engineer whom attended. Kind Regards, Glotech
Engineer was very professional and…
Engineer was very professional and friendly
February 21, 2025
Unprompted review
Reply from Glotech Appliances
Good morning, Thank you for taking the time to leave us a review, your feedback is extremely important to us. We are pleased to hear you were happy with the service received by our engineer whom attended. Kind Regards, Glotech
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