Worst experience ever. 1 hour after my order and 3 drivers accepted the request and never got to the place to pick up the order until it was time to close. I really hope this app ends.
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See what reviewers are saying
Five months without payment of €205.02 for completed courier work. The amount was acknowledged by Glovo, removed from my earnings, never paid, and no SEPA transfer proof or payment date was ever pr... See more
I just returned from vacation and placed an order through Glovo on Friday. When my order arrived, one sandwich was missing. This was a terrible experience, especially considering I paid a very high a... See more
Absolutely terrible customer service. I ordered a product from a pharmacy (Auchan) via Glovo and got the wrong product. I have spent 2 hours talking to Chat customer service and they keep resolving my... See more
1.2
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130 reviews
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Fraudulent Charges for "Bad Weather"
Glovo took an unauthorised payment for "bad weather" when weather conditions here in Madeira have been lovely. It hasn't rained, nor has it been windy.
Glovo decided to take a fee, of which they tried to justify the "bad weather" charge not only for bad weather, but for the route or road conditions that the driver chose to take.
Additionally, we had to pay full delivery fee when we just paid for "Glovo Prime", of which the service was not provided, and Glovo refuse to refund us for a service that has not been provided.
Absolute scam. We have contacted our card issuer and deemed this transaction as fraudulent.
January 11, 2023
Unprompted review
They stole 23.46$ of me
My card was denied and the order had not been made. But the price was charged off my account and now there is no way of contacting them.
November 4, 2022
Unprompted review
DO NOT order from Glovo App - WORST support ever
DO NOT order from these guys. One of the worst food delivery companies on the market. If you get an order which is wrong or UNHEALTHY food, like in my case I got SUSHI (salmon and shrimp!) which was warm. This is extremely unhealthy
October 31, 2022
Unprompted review
Scammers
Scammers! Be aware of this app, they offer you a trial then charges you without permission. I never signed the service and when I realized, they had charged 4 monthly fees for a service I've never used.
I got in contact with them and they told me they'd refund me after sending an email and after receiving the e-mail they told the fee won't be refunded.
Disonesty and horrible service. They should be prohibited to keep doing this with people.
Thieves.
September 15, 2022
Unprompted review
Worst customer service I have ever…
Worst customer service I have ever experienced. Use another app, because if you have a bad experience, or need support or a refund, they can't and won't help you.
September 15, 2022
Unprompted review
I placed an order for food in Portimao…
I placed an order for food in Portimao,Portugal.
I then realised that I had placed an order to collect instead of delivery.
When I wanted to change my order I started to realise that there is no way of contacting any customer support in Portugal.
Not by phone nor email nor via the Glovo app.
Since I was sick in bed I could not collect the food which I paid for.
However,according to the Glovo app ,I picked up the food.
Beware of Glovo.
September 9, 2022
Unprompted review
Ordered a 2x1 article and only got 1
Ordered a 2x1 article and only got 1. They say I had to order trough glovo mania and they I ordered trough glovo restaurants. How do I guess that in the first place? If glovo restaurants says there’s a promotion when I search. Anyway I’m done with them and went back to Uber. They just lost an average of 150€ a month in orders from me
May 18, 2021
Unprompted review
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