Glovo App Reviews 8,418

The courier was 70 minutes late. I had to look for him using the map in the app because he couldn’t even enter the estate for 20 minutes. The order arrived completely cold. The compensation offered was 25% of the total order value (not just the food, but including the courier’s fee and service charge) — ridiculous.

Next time I’ll just cancel the order so you lose 100%. I tried to help — I was literally looking for this guy around the estate — and in return I got cold food and a pathetic refund, which I refused. It’s not about the money, it’s about respect for the customer.

I placed an order with cash payment, received the order and paid the driver + tip. An hour later a second driver appeared with a duplicate order which I rejected as I had already received and paid for the order. I checked my app and only 1 order was placed and recorded. After that I lost the ability to pay with cash and when I used my credit card, they deducted the cost of the duplicate order. I made a complaint but the Glovo assistant insisted that I was in arrears and I owed them the cost. I have cancelled my account and removed the app and will never be using Glovo again.

This is one of the worst customer service experiences I've ever had — if you can even call it that. There’s no way to contact a real person anymore. They’ve removed the live chat and phone support. Now, you're stuck messaging a chatbot that takes hours (or longer) to respond and never actually helps.
Serious warning: If you place an order over €60, they may claim there was a payment error. When you try again, they charge you twice oh and good luck getting your money back. They simply keep the money and ignore your complaints.
There is no accountability, no support, and no resolution. This app is not trustworthy and should be avoided at all costs.

If i could give no stars i would!
Ordered from burger king - no food arrived
Called burger king to find out where our order was to be told the driver couldn’t deliver it - asked for refund - told to contact Glovo
The worst automated customer service i have ever experienced- no refund given, complete and utter disgrace
Have now deleted the app and will never use them again!

On Saturday evening requested delivery, included cash payment. Got on call with delivery guy with different app and went to meet him on street, took an order, paid with cash. On Monday was charged with delivery with card because Glovo canceled delivery as it took on their opinion too long… As result, I had no receipt as it is rubbish, charged twice for same order, support didn’t even tried to contact delivery guy and told me that they will not refund delivery. If you want to eat in Montenegro - just go out. I wish it was only one time thing…

WORST WORST WORST APP. CUSTOMER SERVICE IS HORRIBLE. NEVER GOT MY FOOD. WAS HOURS LATE SO CANCELED ORDER AND GOT CHARGED FULL AMOUNT

Never got my food. Glovo were happy to take my money but want me to contact the restaurant to get a refund. Don't seem to care at all that the restaurant didn't deliver the food. Avoid

Omg this is the biggest scam app. These guys are cheats, thieves, scammers, fraudsters and all the other words i can use. If this was in the US they would have got multiple lawsuits and would have been in court by now. I placed an order, the delivery guy made no attempt to contact us; we were waiting right outside the building and he dint even show up. They stole my groceries, customer care refused to help and charged me for my order and they have the audacity to blame me when they are running a scam shop. What is the government doing with such fraudsters. We should start a movement to get this business closed! PLESE AVOID AT ALL COST.

Serbia. They charged the same order twice. Second time just withdraw money from my connected card two months later. I'm trying to explain that that specific order (they gave me num of order) is already charged, but I keep constantly receiving automatised responses and see that they don't have any attention for solving this problem. Serbia

They refuse to bring me my order, Tax me 50 bucks from my card, and the courier eats my order.

DO NOT order from them

Simply the worst delivery service there is..... Spain....what can I say.....the whole country is like this delivery service 👍

They don't do nothing to make the service better,
Currier always lie, that they don't have cange.

I worked as a courier. I would never use them. Use Uber eats or just eat. They got rid of me and never put me down on the computer system as dismissed. Kept sending me emails like I was an employee. So bad that I can't even apply for Paro until they do. People move on!

The driver cancelled the order in front of me. Stopped responding to texts. So I walked where he was sitting next to the building to talk to him and he started arguing in loops then yelling at me for 10 minutes. since this wasnt going anywhere I told him to stop talking to me while walking away. He started running after me. I had to run away until I could lock my building's door. support did nothing and charged me for everything! He didnt even give me the bags

Every time something is wrong. And when they make a mistake they dont want to pay you back instead give you glovo credits like anyone would want that after a bad experience

After 3 attempts to solve a refund for an order that was cancelled and customer service was not able to solve the issue I left the platform, seems glovo doesn't even care that people leave the platform in a bad way.

on this wonderful night glovo brought me another order, it turned out to be on my floor and on my bed as soon as I wanted to open it, plus this without putting a single napkin, having written my problem which incredibly created discomfort on this wonderful night, the support service sends me 5.90 lari in the form of glovo credits as a calming prize, having said literally "friend understand we are all people and make mistakes, let's understand the situation of the courier, he works all night carrying orders" after which I explained that the order must necessarily contain napkins, I receive the answer "they put them for free". in general, I am not satisfied with the service of glovo and the lack of professionalism of the support service.
I do not recommend it to anyone, it is better to use wolt or bolt food.

Never again. My order arrived as a complete disaster — totally inedible, and we had to throw the entire order in the bin. I provided pictures and a full explanation of what happened, but they clearly didn’t care. Instead, I just received a generic message saying they “can’t help” but will “use my complaint for learning purposes.” What a waste of money, time, and nerves.