Glovo App Reviews 8,418

Delivery and fees Euros 1,49
Estimated service cost Euros 3,49
The courier is now refusing to take the stars and asks you to go downstairs to pick up your delivery. So exactly what am I paying for??? Many times the courier does not deliver, for example a bottle of milk, probably because it's too heavy. So I might go to the store myself.

Scammers, charged me x2 and send can not send back the money

Unlike other reputable delivery services. Glovo does NOT remind you that you're about to renew their "Prime". They do this to hope people forget and they then earn a few more euros. They then point you at their terms and conditions that state you should give them 24 hour notice to cancel. However, when you had thought you had already cancelled, and had no confirmation by email or app to say that it was going to renew (like the majority of other companies do, just eat, uber eats etc), you'd not expect to suddenly see another outgoing payment unexpectedly. Well with Glovo, you should expect this, and expect no leniency to their terms and conditions, you gave them your money, and its now theirs, no consideration, no thought, you're just a profit in their eyes, not a person. Their support may as well be AI, no emotion, no understanding, no empathy, no thought other than their strict written rules.

Deleting your account and data was quite difficult to do as well, you have to request it, they then email you back asking why, you have to reply several times, despite asking it to be removed each time, before they will finally delete your account and data. They still keep certain data:
"Remember that we will retain your data for the period established by law for purposes such as the execution and defense of lawsuits in which Glovo may be involved.

In any case, this data will be blocked or stored separately, so it will not be processed for any other activity. 😉

We also remind you that, specifically and without this being construed as a limitation, we may retain your data once your cancellation has been processed (in accordance with the table specified in Annex II of our privacy policy), but at the end of these periods, we will permanently delete your data."

Constant winking emojis, used in the wrong places, especially with a disappointed and annoyed customer doesn't help.

So my opinion is: avoid Glovo, avoid Glovo Prime, use a more customer focused company such as Uber Eats/Just Eat

Half of the items that I ordered were missing due to “availability” but they still charged me the same tip amount. Scam!

scammers , glove did not deliver my order , neither did they place a new order or refund my money , 3 days on the support chat they are not responding

No support. It is incredible that this company is allowed in an European country to have NO SUPPORT and no responsibility.
It happens in Romania.
This is a huge legal problem

If something is missing, they are not going to help. The only option is the refund. There’s more, if you don’t accept the refund — they’ll just stop replying you. — there’s an open space for a better delivery company for 100%

Stay away from this company. They are scammers. They charge me for glovo prime every month but the service was never activated. I request to close my account twice already and nothing. They still charge me.

They cancel my order 3 hours later, after the restaurant has closed.

And they even have the audacity of trying to convince me that a refund of what I've paid was enough compensation. Their agent even said to me with a straight face that they were sorry that their "solution" was not to my liking.

What solution?

Got double charged, the Glovo app is quite broken. And there is no place to call or message if there is a problem - they made it very difficult to reach them. Horrible.

I ordered over €60 worth of food through Glovo and received only 4 sodas — no meals, no explanation. The driver blamed McDonald’s, McDonald’s blamed the driver, and Glovo refused to take full responsibility.

Instead of sending the missing food, they offered partial credit I can’t even use, because I’m not from this country. I asked for a full refund to my card, and they refused. Support was useless — they kept repeating the same lines and refused to escalate my case to someone who could actually help.

I’ve had to contact my bank’s fraud department just to try and get my money back. This app is a scam, plain and simple. Zero accountability, zero service, and zero respect for customers.

Waited for hours and it got canceled

It's terrible- used twice both failed but worse thing was second time waited for an hour and half and still kept changing delivery time but then cancelled order and still got charged even though they have no delivery drivers. Literally rubbish €52 wasted

This is a potential systematic fraud in my country, they charge me more than the actual value on the receipt. Double, not a little more, and then takes phone calls and messages and weeks to get the money back (if at all!!)

After 1.5 hour of waiting for pizzas, we had to pay for a taxi to pick-up our orders ourselves. Needless to say that they were cold... Someone called us but impossible to know when we could get our delivery and what had happened
One week later someone calls me and asks me to contact them thread the app. when I do this Glovo tells me that nobody called... If you call back the number, an answering machine tells you you should contact them through the app.
NEVER use this service!

The company delivered the food very late and it was very cold. If the company cannot get close to the time it estimated, they should allow you to cancel and get a full refund. When service works, great. When it doesn’t, Glovo customer service is trash.

We had a disappointing food delivery, but Glovo’s customer service – especially Alejandra – completely turned the experience around.
She was kind, professional, and genuinely helpful from start to finish.
Great to see real customer care still exists. Thank you Alejandra – 5 stars to you and the
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Tuvimos un problema con un pedido, pero la atención al cliente de Glovo – y especialmente Alejandra – fue impecable.
Fue amable, profesional y muy atenta en todo momento.
Es un placer ver que aún existe un servicio al cliente tan humano. ¡Gracias Alejandra, te mereces todas las estrellas!

I had a terrible experience with Glovo in Serbia. I placed an order and half of it was missing, yet I was still charged for the full amount. There was no automatic refund, and I had to contact customer support myself — which already tells you something.

It took them over two days to respond, and when they finally did, I got a generic, cold reply with no apology, no empathy, and no real effort to fix the situation. The whole thing felt like they simply didn’t care.

This was my last straw. The service is unreliable, support is unhelpful, and the app clearly prioritizes profits over customer experience. I’ve deleted my account and won’t be using Glovo again.

Do yourself a favor and avoid it.

I will proceed directly to the matter at hand. It is advisable to approach orders with caution, as there is a significant risk of being overcharged without any form of compensation. Furthermore, there is the potential to receive a product that bears no resemblance to what is advertised. While Glovo may offer convenience when operational, the long-term risks may outweigh the benefits. The stress and time required to recover overcharged funds, or to accept items of inferior quality that were delivered without prior consent, can be considerable. This situation reflects a lack of consideration for customers and may be perceived as modern-day coercive practices.