The Glow Company Reviews 1,924

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their high quality and excellent value, often highlighting the effectiveness and appealing design of items like lights and lamps. Many consumers also commend the swift and efficient delivery service, noting that orders arrive promptly and are well-packaged. The overall ordering process is consistently described as easy and straightforward, contributing to a positive customer journey. However, some customers also noted issues with product functionality, such as lights not working or items arriving with defects. A few people experienced problems with missing parts or products not meeting expectations in terms of effectiveness. There were also occasional mentions of delivery issues, including damaged packaging or undelivered orders, and some reviewers expressed dissatisfaction with the resolution of these problems.

What people talk about most

Product

People report positive experiences with product. Many consumers praise the quality and value of items, such... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed and... See more

Quality

Clients share positive opinions on quality, with many praising items like the windmill, LED motion sensor... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering, fast... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent and efficient service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible service. Ordered two sets of lights, one on back order to be dispatched 8th December. Whole order ended up being dispatched earlier than advised which was a welcome surprise, but when the o... See more

Company replied

Rated 5 out of 5 stars

Once again, I cannot praise this company's customer service; both via email and telephone. They couldn't have been more helpful regarding my wanting to return an item; (wrong purchase entirely my faul... See more

Company replied

Rated 5 out of 5 stars

The lamp I ordered was delivered promptly and was just as advertised. I was very happy with the level of communication I received around my order- thanked for my order and the order acknowledged and... See more

Company replied

Rated 5 out of 5 stars

Lovely items and had some of the best, and quickest customer service I have had in a long time, thank you (An item broke, not their fault they packed very carefully, sent them an email woth a pictu... See more

Company replied


Company details

  1. Home Goods Store

Written by the company

'The one, the only' & 'original' GLOW COMPANY - Often copied, never bettered. The Glow Company (est. 2002) are dedicated in offering innovative, practical & fun products that glow, flash, shine or glow in the dark coupled with great service. We aim to constantly provide new products based on various forms of current & new technology including chemicaluminescence, photoluminescence, & electroluminescence. We offer a widening range of glow products to members of the public & also wholesale glow novelties to the events, fundraising & party markets. Our customers include Warner Brothers 'Charlie & the Chocolate Factory', BBC, ITV, Hatrick Productions, Endemol (Big Brother etc) Universities, Schools & PTA's to name a few.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 82% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Super company to deal with

Super company to deal with. Extremely competitive pricing. The gorgeous cat lamp was much cheaper than other retailer and delivered super quick. Couldn’t fault the experience definitely on my shortlist of favourite online shops

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, good comms and delivered promptly. Easy, as it should be. Definitely recommended.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Really good service

Absolutely brilliant my gas fire has been condemned I don't need it luckily but it looked dark and cold l bought the flickering lights from glow company despatched the same day thank you to royal mail delivered next now I have a warm looking fire the service l received was brilliant thank you

February 14, 2026
Unprompted review
Rated 1 out of 5 stars

The homeowners at Hampson Court in…

The homeowners at Hampson Court in Hazel Grove, Stockport in late 2022 decided that they needed to install 2 solar lighting columns to supplement the lighting in the car park. We choose The Glow Company and our House Manager purchased 2 units. In March 2024 one unit failed and was replaced. The other unit failed at the end of 2025 and so far we have been unable to get an offer of repair from either The Glow Company or the manufacturer. If you are looking for a long tern lighting solution, The Glow Company may not be a solution you will want to consider. Buyer beware.
I note the response says that the location is the cause of the failure, interesting both columns are positioned adjacent to trees, bushes and a fence although I accept one has a deciduous tree behind and one a laurel bush which is trimmed and not overhanging the column.

February 9, 2026
Unprompted review
The Glow Company logo

Reply from The Glow Company

Despite the product being a year out of guarantee both our staff and the manufacturer Lumena have attempted to help you and been in contact with you. The solar light has been placed in a seriously shaded area due to trees etc. The manufacturer comments that even a larger unit would struggle. Solar lights must be placed as per the manufacturers guidance otherwise the product will not work properly and lead to battery failure due to lack of charge.

Rated 5 out of 5 stars

Glow Candle is Perfect.

Glow Candle new as described, well packaged, fast delivery & works well with batteries. Also the choices of timescale the Candle is on/off etc is very useful. Very safe compared to lighted candles.

February 4, 2026
Unprompted review
Rated 1 out of 5 stars

⚠️Bullying disabled customers⚠️

My cousin is autistic and needed a refund due to faulty sensory items from this website and this company just decided to send them inappropriate, rude and unprofessional messages.
Completely out of order. Be aware to avoid the Glow company at all costs.

Edit:
Yes, this was certainly from glow.co.uk

February 5, 2026
Unprompted review
The Glow Company logo

Reply from The Glow Company

Under no circumstances would we send correspondence like this!
This is utterly untrue

Rated 5 out of 5 stars

Dispatched promptly

Very fast delivery. Dispatched promptly. Glow sticks worked well. Connectors to make a ball were really useful.

January 27, 2026
Unprompted review

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