Incredible service. Ordered two sets of lights, one on back order to be dispatched 8th December. Whole order ended up being dispatched earlier than advised which was a welcome surprise, but when the o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
'The one, the only' & 'original' GLOW COMPANY - Often copied, never bettered. The Glow Company (est. 2002) are dedicated in offering innovative, practical & fun products that glow, flash, shine or glow in the dark coupled with great service. We aim to constantly provide new products based on various forms of current & new technology including chemicaluminescence, photoluminescence, & electroluminescence. We offer a widening range of glow products to members of the public & also wholesale glow novelties to the events, fundraising & party markets. Our customers include Warner Brothers 'Charlie & the Chocolate Factory', BBC, ITV, Hatrick Productions, Endemol (Big Brother etc) Universities, Schools & PTA's to name a few.
Unit 3 Faraday Close, DN11 8RU, Doncaster, United Kingdom
Replied to 82% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I received my order within the delivery time frame. It was packaged well. All goodies safe and protected. My little boy is going to be over the moon with his Christmas gifts. The choice and variety on your website is superb. I'll be back to shop again and will be recommending you to friends and family ;-)

Reply from The Glow Company
The communication was excellent. The delivery was fast and efficient. Great customer service.

Reply from The Glow Company
Incredible service. Ordered two sets of lights, one on back order to be dispatched 8th December. Whole order ended up being dispatched earlier than advised which was a welcome surprise, but when the order arrived, one set of lights wouldn’t work. Emailed them to ask if they could help me out with a return and replacement, and they replied immediately advising they were dispatching a second set to me. Second set works perfectly and came quickly. Thanks very much!

Reply from The Glow Company
Easy to order, quick delivery and goods arrived well packed and in perfect condition.

Reply from The Glow Company
Excellent product and very efficient service. The lights are just as we hoped and look really good flickering amongst the logs in our hearth.
Product delivered on time. Well packaged and all in order

Reply from The Glow Company
The whole experience from start to finish was excellent & both friendly & professional.
I will definitely be ordering again.

Reply from The Glow Company
It arrived perfectly wrapped. Beatiful star.wish I could of afforded one for mumzee. 😁 thankyou sooo pleased.merry Christmas. 🙏

Reply from The Glow Company
This was the second time of ordering and on both occasions all was in order and perfect

Reply from The Glow Company
The lamp I ordered was delivered promptly and was just as advertised. I was very happy with the level of communication I received around my order- thanked for my order and the order acknowledged and then informed when my order had been dispatched.
And - a plus - NOT spammed with lots of marketing material about every other product the Glow Company supplies! (Something too many suppliers fall down on)

Reply from The Glow Company
Lots of choice. Website easy to negotiate. prompt delivery. Excellent product. Good sales aftercare. Have now ordered second set of lights.

Reply from The Glow Company
Parcel was sent to my daughter’s house and she said it arrived in good condition. It also arrived quickly.

Reply from The Glow Company
I received the above order today, as expected, of the 100 Victorian Lantern Christmas Tree Lights, and I am beyond happy with the Christmas Tree Lights.
I have, for a few years, been trying to find a bigger set of these to go with my original Kingfisher set for my bigger Christmas tree. I have purchased (and wasted money and time) buying a very poor attempt of manufacturing by Noma, to have terribly pitiful colours, brightness and quality, often having broken or misplaced parts and disordered colours.
I thought that I would never be able to purchase the exact same equivalent lights again. Thankyou for stocking such a quality product and beautifully packaged item.
I will of course be giving a glowing review if you could let me know how and where.
All the best wishes of the season to you and your company.
Gratefully

Reply from The Glow Company

Reply from The Glow Company
I love this colourful led lit decoration

Reply from The Glow Company
Items as ordered well packaged thank you Glow Co

Reply from The Glow Company
I placed an order & delighted to get the delivery the next day.l (so fast). It was a big surprise to find my parcel hidden under the plant pot to save anybody walking away with it - such a lovely touch. I will definitely buy from you again, thank you

Reply from The Glow Company
Bought a bouncy disco ball that wasn't bouncy and a glow in the dark ball that didn't glow. Waste of money. Company didn't publish my review on their website
Good communications very happy with product and service

Reply from The Glow Company
I had been looking for the angel chimes candles for a long time,thank you very much!

Reply from The Glow Company
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.