Incredible service. Ordered two sets of lights, one on back order to be dispatched 8th December. Whole order ended up being dispatched earlier than advised which was a welcome surprise, but when the o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Once again, I cannot praise this company's customer service; both via email and telephone. They couldn't have been more helpful regarding my wanting to return an item; (wrong purchase entirely my faul... See more
Company replied
The lamp I ordered was delivered promptly and was just as advertised. I was very happy with the level of communication I received around my order- thanked for my order and the order acknowledged and... See more
Company replied
Lovely items and had some of the best, and quickest customer service I have had in a long time, thank you (An item broke, not their fault they packed very carefully, sent them an email woth a pictu... See more
Company replied
Company details
Written by the company
'The one, the only' & 'original' GLOW COMPANY - Often copied, never bettered. The Glow Company (est. 2002) are dedicated in offering innovative, practical & fun products that glow, flash, shine or glow in the dark coupled with great service. We aim to constantly provide new products based on various forms of current & new technology including chemicaluminescence, photoluminescence, & electroluminescence. We offer a widening range of glow products to members of the public & also wholesale glow novelties to the events, fundraising & party markets. Our customers include Warner Brothers 'Charlie & the Chocolate Factory', BBC, ITV, Hatrick Productions, Endemol (Big Brother etc) Universities, Schools & PTA's to name a few.
Contact info
Unit 3 Faraday Close, DN11 8RU, Doncaster, United Kingdom
- 0345 5059090
- enquiries@glow.co.uk
- glow.co.uk
4.8
Excellent
2K reviews
Replied to 82% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very pretty item
Very pretty item I received great price and quick delivery delivered well packaged and in perfect condition would recommend
November 7, 2025
Unprompted review
Reply from The Glow Company
Great to hear Diane. Thank you :o)
Xmas lights
Quick delivery. Item as expected. Looking forward to seeing them on the Christmas tree
November 21, 2025
Unprompted review
Reply from The Glow Company
Ohhh hope they look fab Diane! Thanks for the feedback :o)
Ordered 2 little cloud night lights as…
Ordered 2 little cloud night lights as a gift. One of them is a bit dirty and the plastic is dented. Can’t give that to anyone. The hassle of sending it back is not worth the £5 it cost. Won’t be ordering again.
November 7, 2025
Unprompted review
Reply from The Glow Company
Mariana - if you get in touch with us we will resolve it
Excellent lights - great quality…
Excellent lights and very quick delivery. Can be used outdoors and indoors. All packed together very conveniently. Great quality!
November 7, 2025
Unprompted review
Reply from The Glow Company
Great! Thanks Caroline :o)
Amazing
Amazing! Love the candles, add a real sparkle to the room!! Excellent price too, speedy delivery.
November 6, 2025
Unprompted review
Reply from The Glow Company
Great to hear Miss Wren - thank you for your review :o)
Reply from The Glow Company
Thank you Geoff :o)
Easy to use website
Easy to use website, found the product I wanted. Plenty of products to choose from.
November 11, 2025
Unprompted review
Reply from The Glow Company
Thank you George! :o)
Had to return
Had to return my item as it looked nothing like the picture on the website, retuning was a nightmare had to chase to get refund, I wouldn’t order from this site again
November 7, 2025
Unprompted review
Reply from The Glow Company
Sorry Emma. Although I think we resolved the issue in a timely manner
The entire service and the product
The entire service and the product. Faultless
November 16, 2025
Unprompted review
Reply from The Glow Company
Wow... We will get this review framed! Thank you Wayne :o)
Great service
Easy to order online.
Ordered 5th Nov.
Received order very quickly on 8th Nov!
Really quick!
Fantastic quality of goods.
Well packaged.
Fabulous service 👏
November 8, 2025
Unprompted review
Reply from The Glow Company
Thank you very much for the lovely feedback Dolly :o)
Lovely items and had some of the best
Lovely items and had some of the best, and quickest customer service I have had in a long time, thank you
(An item broke, not their fault they packed very carefully, sent them an email woth a picture, quick, no nonsense, polite, replacement within 2 days)
November 13, 2025
Unprompted review
Reply from The Glow Company
Glad we resolved your issue Sam, thanks very much for the feedback :o)
A great company.
A super company that I will definitely return to again.
I purchased two products from them one was amazing, one not so amazing however, I contacted them, they swiftly replied and everything was resolved in a matter of days!
Superb efficiency very impressed.
Many thanks The Glow Company.
November 16, 2025
Unprompted review
Reply from The Glow Company
Excellent to hear our systems work. Thank you for the glowing feedback Sheona :o)
Excellent service
Excellent service. Quick and efficient. Love my purchase so much I bought another.
November 12, 2025
Unprompted review
Reply from The Glow Company
Ohh wonder what it was?? Glad you are happy though! Thank you Lambley :o)
Thought the Glow Company where very…
Thought the Glow Company where very nice we brought Christmas lights. They were so helpful strongly recommend
November 1, 2025
Unprompted review
Reply from The Glow Company
Thanks very much Donnalyn & happy Christmas :o)
Great customer service
Great to deal with. I mistakenly ordered two items and the sent me a return label and refunded the item quickly. If only all online businesses were as honest and straightforward. Thank you Glow Company
November 3, 2025
Unprompted review
Reply from The Glow Company
Thanks very much Murphys, great to hear :o)
Cables arrived when expected and work a…
Cables arrived when expected and work a treat !!
November 15, 2025
Unprompted review
Reply from The Glow Company
Excellent, good to hear. Thanks Brian :o)
Incredibly fast delivery & well packed.
Incredibly fast delivery, detailed updates on tracking, items arrived very well packed. Would 100% recommend.
November 4, 2025
Unprompted review
Reply from The Glow Company
Ahhh thank you for that Karen, much appreciated :o)
Reply from The Glow Company
Thank you Tracy :o)
Would use again
Ordered some lights very good price and arrived quickly and well packaged. Doesn't sound like much but when you've been burned by dodgy online retailers with poor service getting the basics right is good.
November 1, 2025
Unprompted review
Reply from The Glow Company
Ahh thanks for the recognition Mathew. We are proudly independent! We even answer the phone and help our customers! Rare these days. Thank you for the positive comments :o)
Safe and stable
Easy to order, quick delivery. I chose this candle as it’s in a glass jar which has got to be much safer than a candle in a candle holder which may not be as stable. Very happy with my candle
November 13, 2025
Unprompted review
Reply from The Glow Company
Glad you are happy with your candle & holder Lesley. Thanks for the review :o)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.