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See what reviewers are saying

Rated 5 out of 5 stars

The IPL Photofacial device was the first Glow Atelier product I purchased. It’s an amazing investment that can enhance your skincare routine. My skin is finicky and it’s nowhere near perfect. By incor... See more

Rated 1 out of 5 stars

I am writing a second time because yes, your device contains instructions for how to turn the device on and off, settings, etc., but nothing that precisely states how to get results and your video i... See more

Company replied

Rated 5 out of 5 stars

I love using my Glow Atelier Liquid Repair Oil Veil every day, particularly during my gua sha routine. It creates a smooth glide across my skin. I eagerly anticipate the time to repurchase, and I won'... See more

Rated 5 out of 5 stars

I purchased their Liquid Repair Oil Veil a while ago and it exceeded my expectations! I have dry and sensitive skin and it has been a lifesaver with hydrating my skin and it hasnt made me breakout! I... See more

Company details

  1. Beauty Supply Store

Written by the company

We are a Toronto Canada founded company providing hand-selected, tried and tested functional Korean skincare that suits not only your skincare needs but your inner aesthetic needs and delivering it to the world. We Believe… Skincare should be more than just what works. It should captivate your mind, your sensories, and your soul. Whether you’ve had a long day or have been leisuring with a glass of wine, your skincare routine should be the ritual you look forward to partaking in. Our Selection With insider resourcing, studying the K beauty market, and discovering what we all really want, Glow Atelier is your skincare studio for functional aesthetic skincare. Our selection doesn’t focus on having everything from A to Z. We bring in only K Beauty that deserves the hype, the products that work, and get you glowing. How we got here Helping those find their perfect product has always been the method behind Glow Atelier and it’s founder. We believe everyone deserves a carefully constructed skincare routine that helps you achieve the best skin of your life and your future. Where function meets your aesthetic goals.


Contact info

4.0

Great

TrustScore 4 out of 5

72 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Amazing!

Amazing! The customer service team is great! The shipping was great and the packaging was so nicely done and I could not expect less. I also love my sunscreen products that I received they were so good! Overall amazing experience and I would order here again!

December 3, 2023
Unprompted review
Rated 5 out of 5 stars

IPL device is a game changer!

The GlowAtelier IPL device is a game-changer! It's effective, easy to use, and delivers outstanding results. After just a few sessions, I noticed a significant reduction in hair growth. This device is a must-have for anyone looking for a convenient and cost-effective solution to hair removal.

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great quality products

I really like buying from Glowatelier because I know that the skincare products are high quality and trustworthy! Also, the pricing is very decent for these kind of products. Shipping is always fast and I never have any issues with my orders. I appreciate the attention to the details on the packaging.

July 18, 2023
Unprompted review
Rated 3 out of 5 stars

VERY LITTLE IMPROVEMENT FOR SPOTS & VEINS

I've used this device for months and have noticed VERY LITTLE improvement in age spots and spider veins. I use it at the highest setting and do the treatments weekly. In the past, I have paid big money for professional IPL treatments, and the glow atelier device is a very weak comparison.

June 30, 2023
Rated 4 out of 5 stars

I love the products

I love the products. I wish you restocked some of the items you used to sell. The facial oil is my favorite and I will keep purchasing that for sure!

April 28, 2023
Rated 1 out of 5 stars

Don't waste your money.

I purchased the Glow Atelier IPL device several months ago. I fully agree that the instructions are insufficient. However, they are pretty quick at responding to emails. However, after two plus months of using the device, the few dark spots I had have only grown darker. I have had IPL at my dermatologist office and I was prepared for the darkening of the treated area. However, not only have the existing spots become darker, but my arms are now covered in dark spots. The single dark spot on my jaw has only darkened. Not one spot has vanished after more than 2 months. Also, be warned that the company recommends through email not to use any acids while using this device. This is left out of the instructions and advertisements. This means that you must not use Vit C, Retinols, Glycolic acid toners, or any AHA or BHA products while using this device. These are products I use every day in my skin care regime. They keep my pores clean and my skin glassy. If the G.A. IPL device results were immediate, this would be of no consequence. However, the results are not anything close to immediate. So far, I have not seen any improvements. In my opinion, this device is a total waste of time, money and the beauty of my skin.

July 16, 2023
Unprompted review
Glow Atelier logo

Reply from Glow Atelier

Hi Casey. I am sorry to hear the device was unable to help you. As you mentioned, IPL works by targeting pigment by bringing them to the surface. This results in a darkening appearance of the pigment spots as they come closer to the surface of the skin.

It is important to keep in mind that, unlike professional clinical IPL machinery at you dermatologist, at home IPL devices are significantly more gentle in comparison. This is to keep the device safe for everyone without risk of causing burns. Due to the gentle nature of at-home IPL, results take much longer than clinical machines, especially when targeting deeper rooted dark spots.

In regards to use with acids, we have always had a warning on the product page indicating what acids can not be used at the same time as the IPL. I am sorry if you may have missed this section of the product page before purchasing your device.

We do not promise any particular level of results as results can vary drastically as everyone's skin, lifestyle, age, and types of pigment concerns can vary. All these factors play a role in achieving results which we advise in our product page and in the FAQ section.

The Glass IPL Photofacial is best used 1-3x a week. Regular exfoliation can help speed up the natural cellular turn over rate to help fade dark posts that are surfacing from the IPL faster. It's also very important to use SPF whenever you're undergoing IPL treatments as IPL makes the skin more sensitive to UV. This can cause an adverse effect such as increased freckles during the summer season. As we mention on the product page, SPF is highly recommended to prevent sun damage.

With at home IPL, persistence is key. If you have any questions, please email us at info@glowatelier.com

Rated 5 out of 5 stars

I have so many products! LOVE

I have so many products and love them all. I have dehydrated skin and for the first time ever saw a difference after using a combo of products from Glow!

September 14, 2022
Unprompted review
Rated 5 out of 5 stars

I needed some help

I had some additional questions on how to use the glass ipl photo facial, specifically for use on my legs to help reduce the appearance of my spider veins. I wasn't sure what setting or level of intensity was best for treating these areas. I contacted them via their email on their website and got help very quickly. I've seen some negative reviews here about the instruction manual, I think it's best to remember this device is supposed to be used on the face, so if some people are like myself and wanting to use it on other areas of the body, the manual doesn't fully cover that. Which I believe is fair given the fact it is a facial skincare & hair removal device. Anyways, I emailed them and got a very detailed response within a day! I am looking forward to seeing results with more long term and consistent use!

April 18, 2023
Unprompted review
Rated 1 out of 5 stars

Manual and video are useless

I am writing a second time because yes, your device contains instructions for how to turn the device on and off, settings, etc., but nothing that precisely states how to get results and your video is no better. What is needed: (Examples made up by me)
For brown spots on leg, use device on leg setting on automatic and place on spot as desired intensity 5 times in succession every other day for a week.
Similar, specific and complete directions are needed for hair removal, etc.

April 18, 2023
Unprompted review
Glow Atelier logo

Reply from Glow Atelier

Hello Cynthia,
I am sorry to hear you felt our provided instructions were lacking.

Our email info@glowatelier.com is always open to help answer any questions and concerns you may have to help you get the best experience possible.

If you need some more clarity on how you can use the device for your specific needs, we are very happy to help you over email. Please do reach out to us, I am here to help.

Of course, we are taking your criticism on the instruction manual seriously and will be working to create an even more detailed one.

Rated 4 out of 5 stars

I love it

I love it! I never thought I could have a device like this that is so easy to use. I can't wait to see the results in a few weeks.
The reason for 4 Stars is that the device does not come on easily, I have to take a lot of time to get it to turn on. Also, the buttons switch themselves if you're not careful! Thanks very much!

March 9, 2023
Glow Atelier logo

Reply from Glow Atelier

Hi Diann, thank you for your review. I am happy to hear you're enjoying your device.! If you're experiencing any difficulties using it, please do no hesitate to email us at info@glowatelier.com we are here to help.

Rated 1 out of 5 stars

I have never been able to use the item…

I have never been able to use the item I purchased! Let me repeat, it has never been used so you should be able to exchange it for another one because it never turned on. As a small business you should be doing everything you can to make your customers happy. You should back up everything you sell. I will do everything in my power to let everyone know how you conduct business.

March 30, 2023
Unprompted review
Glow Atelier logo

Reply from Glow Atelier

Hello Victoria,

Once again, I am here to help, and as mentioned before, please email us to we can help you resolve your issue with your device. If you are still experiencing difficulties and are unable to turn on the device while it is plugged into the power supply, please contact us at info@glowatelier.com

Rated 5 out of 5 stars

My device came promptly and appears to…

My device came promptly and appears to be what it is described to be. I have not had it long enough to determine how efficient it is, but it is easy to use and painless. I need to use it longer to determine if it does what it claims to do.

February 18, 2023
Rated 5 out of 5 stars

I purchased the IPL Glass Facial…

I purchased the IPL Glass Facial device. I am only 3 weeks in and I have been using it as instructed, 3 times a week. So far so good. Immediately after my first use my skin was glowing on my face and neck. I am also using it everywhere else allowed. I have not had results on my legs. But I can honestly say my arm hairs quickly became brittle and then disappeared. Yes, I was too afraid to shave my arms prior to use. Thank goodness that didn't matter. They are as smooth as butter now, with no new growth showing. I'm really hoping in time to also lose some of my sun damage, fingers crossed. In conclusion If you are looking for a great device and at an amazing price... buy this! WARNING do not go over tattoos(my foot/ankle). It was a sore mistake that will not be repeated on level 5 :)

January 26, 2023

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