Glowdip Reviews 320

Reply from Glowdip

Dec 13, 2025

Thank you for sharing your experience. We’re truly sorry to hear how frustrating this has been — that’s never the experience we want for any customer.

For clarity, we’d like to address a few points for you and for future readers:

Money-back guarantee: We offer a 60-day money-back guarantee when the return process is followed according to our instructions. In this case, there was extended correspondence and the situation became more complex once an external dispute was opened, which unfortunately slowed the process.

Escalation: We’re sorry it felt like your case wasn’t properly escalated. We take this feedback seriously and are improving our internal follow-up to prevent this in the future.

Customs duties & taxes (USA): "Free international shipping” means we do not charge shipping fees. Import duties, taxes and customs charges are imposed by local authorities and carriers (such as FedEx/US Customs) and are legally the responsibility of the recipient. These charges are outside of our control.

Refund timing: Once a refund is processed, the final posting time depends on the payment provider or bank and can take several business days. We understand this is frustrating and should have communicated this more clearly.

We regret that your experience did not meet expectations and appreciate you sharing your feedback. If you still need confirmation of your refund or documentation for your bank, we’re happy to assist. We remain committed to transparency and improving our service.

Reply from Glowdip

Nov 14, 2025

Thank you for taking the time to share your experience — we’re really sorry to hear that it didn’t meet your expectations. Glowdip can take a little practice in the beginning, and we know that the first sets don’t always look as neat as in the photos. We’re happy to help you improve your technique if you’d like.

Regarding the damage you experienced: that usually happens during the removal process, especially if the product isn’t soaked long enough or gets pulled off instead of gently pushed after soaking. Glowdip shouldn’t damage the natural nail when removed correctly, and we’d love to walk you through the safest way.

If you’re open to it, please reach out to our support team — we’ll gladly help you with personalized tips or find a solution that works for you. Your experience matters to us.

Reply from Glowdip

Apr 25, 2025

Thanks for your review — we’re really sorry to hear that you’re feeling this way.

We want to assure you that Glowdip is a real company, and we’ve received your emails and also replied to them. It’s possible our response ended up in your spam or junk folder, so we’d recommend checking there just in case.

We understand it’s frustrating not to have received your order yet — that’s absolutely not the experience we want to deliver. Please reach out again via email or Instagram DM, and we’ll make sure you’re helped right away.

Reply from Glowdip

Apr 18, 2025

Dear Asf,

Thank you for your feedback on Trustpilot. I sincerely apologize for the experience you've had with our refund process and customer service.

This is absolutely not the standard we aim for at Glowdip. Our 60-day money-back guarantee is meant to provide a risk-free experience, and a 2-month wait for your refund is simply unacceptable.

I would like to personally look into your case and resolve this issue immediately. Could you please email me at hello@glowdip.com with your order number so I can track down your refund status?

I assure you that I will personally handle this matter with the highest priority and make sure your refund is processed without further delay.

Again, please accept my sincere apologies for this disappointing experience. We value your feedback as it helps us improve our processes.

Kind regards,
Renee
Glowdip Customer Service

Reply from Glowdip

Apr 9, 2025

Dear Foulon,

Thank you for your feedback on Trustpilot. I'm genuinely sorry to hear about the difficulties you've experienced with applying and removing our Glowdip products, as well as your concerns about the chemical smell.

Many people find there is a learning curve with dipping powder - even experienced users sometimes found it challenging in the beginning. The good news is that we have collected many tips and tricks that can make both application and removal significantly easier.

Regarding removal, we have specific methods that can make this process much more manageable. I'd be happy to share these with you personally.

I'd like to invite you to email me at hello@glowdip.com so I can personally guide you through this. We can look at what you're experiencing and how we can improve it.

Should you remain unsatisfied despite our tips, I want to remind you that we offer a 60-day money-back guarantee, even if the set has been used.

Thank you again for your honest feedback - it truly helps us improve our products and service.

Kind regards,
Renee
Glowdip Customer Service

Reply from Glowdip

Jan 9, 2025

We’re sorry to hear about your experience and thank you for sharing your feedback. The colors may sometimes appear different on-screen due to lighting, screen settings, or how they react with liquids during application. We understand this can be frustrating, and we're continuously working to improve color representation.

Regarding the "professional use" label, it’s a regulatory requirement, but we design our products to be beginner-friendly and easy to use at home. We offer detailed instructions and support for customers to achieve great results.

If you’re still unsatisfied, please reach out to us at hello@glowdip.com so we can resolve the issue for you, whether it’s guidance or exploring other solutions. We’re here to help!