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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of high-quality products, highlighting the effectiveness and variety available. Many consumers are particularly impressed with the exceptional customer service, noting the helpfulness, responsiveness, and clear communication from the company. The speed of delivery is frequently mentioned as outstanding, with numerous people receiving their orders very quickly. However, some customers also noted issues with orders being held or not processed, leading to a lack of communication and difficulty in obtaining refunds. A few other people also felt that their orders got stuck at customs, resulting in them not receiving their products.

What people talk about most

Product

Customers had positive experiences with product. Reviewers consistently praise the amazing product selection,... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed of shipping. Many... See more

Customer service

Clients share positive opinions on customer service. Many customers praise the excellent and responsive... See more

Quality

People report positive experiences with quality. Customers consistently praise the superb quality of... See more

Based on these reviews

Rated 5 out of 5 stars

Can’t say enough about this company!! Amazing product selection, incredible customer service and shipping speed that will blow your mind!! Ordered on Saturday, delivered on Tuesday. South Korea to Fl... See more

Rated 5 out of 5 stars

Ordered items from glowface that were shipped right away. Unfortunately, the items were seized and returned by customs. I contacted glowface after confirming this with FedEx and they refunded me right... See more

Rated 5 out of 5 stars

Shopping and purchasing with Glowface has been such a wonderful experience. I can’t get over how fast their shipping is. I placed an order Sunday evening and received my order Tuesday morning. Great c... See more

Rated 5 out of 5 stars

I have ordered from Glowface several times. At no point have I encountered any issues with any of the products I have ordered. The quality is superb, and the communication with the company has been ex... See more


Company details

  1. Beauty Product Supplier

Written by the company

Glowface is the place to go for all your beauty needs. We offer a wide range of high-quality aesthetic products at affordable prices We strive to create an enjoyable and relaxing environment for all our customers. We are constantly expanding our product range and services to meet the needs of our growing clientele. So, whether you’re looking for a new beauty treatment or just want to try something different, we’ve got you covered! If you are looking for a way to improve your appearance, Glowface is the right place for you!


Contact info

4.8

Excellent

TrustScore 5 out of 5

116 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Definitely recommend

Ordered items from glowface that were shipped right away. Unfortunately, the items were seized and returned by customs. I contacted glowface after confirming this with FedEx and they refunded me right away! Legit company. Although items were not received I'm still happy with my experience with this website and if not for EU customs, they would have a regular customer.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

GlowFace goes above and beyond

GlowFace is now my trusted source for Korean beauty and skin care. This review is after my 3rd shipment from them. Their prices are competitive, communication is excellent, customer support is very responsive and timely, their shipping is prompt using major carriers and they actively track shipments for customs delays/issues, keeping customers informed. (I had an issue and they were very proactive and ensured that I received my order asap). From my perspective, they go above and beyond and I look forward to being a long-term customer with GlowFace.

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Love, love, love Glowface!! 🩷💗

Shopping and purchasing with Glowface has been such a wonderful experience. I can’t get over how fast their shipping is. I placed an order Sunday evening and received my order Tuesday morning. Great customer service! I will continue to order from Glowface because they always come through for me. I cannot say enough good things about them. I was offered help with walking me through my first order when using the transfer “Wise” payment method. After the first order I was in love with the customer service, shopping experience and the rapid delivery time. Highly recommend! 👍🩷

July 9, 2025
Unprompted review
Rated 1 out of 5 stars

Well let's start with the ordering…

Well let's start with the ordering process that was fine but everything after that went downhill rapidly ohhh they will tell you it's on the way without telling which carrier t will be with them after sometime while your still looking for said package nothing and I mean nothing is on the arising then you contact them and that's when the funeral begins ohhh they string you along until u realize you've been had and you and generations after you will be dead before you see a refund i finally told them to keep the crap cause lord knows I'm never and I mean never going to get it so if I could give minus stars I would but what I can say is NEVER ORDER FROM THIS SITE UNLESS YOU HAVE MONEY TO LOOSE

April 16, 2025
Unprompted review
Glowface logo

Reply from Glowface

Dear Kammi,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, but after a thorough review of our records, we were unable to locate any order associated with your name or email address.

It’s possible there may have been a mix-up with another store. We always provide a tracking number and the name of the shipping carrier as soon as an order is shipped. Our customer service team is also readily available to assist with any questions or delivery concerns.

If you believe your order was placed with us, please feel free to share your order number or the email address used at checkout so we can look into it further. Otherwise, we recommend reaching out directly to the retailer involved.

We truly value each of our customers and take great pride in offering transparent, reliable service.
If there’s anything else we can do to assist or clarify, please don’t hesitate to reach out — we’re here to help.


Sincerely,
GlowFace Customer Support Team

Rated 5 out of 5 stars

Can’t say enough about this company!

Can’t say enough about this company!! Amazing product selection, incredible customer service and shipping speed that will blow your mind!! Ordered on Saturday, delivered on Tuesday. South Korea to Florida in 3 days!!

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

What a great experience

What a great experience! They have such a fantastic selection of products and extremely user friendly. The payment was very easy to do with clear instructions and was extremely simple. Highly recommend! ❤️❤️❤️

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

A++++ Seller!!

Of all the Korean vendors I have bought from, Glowface is my absolute favorite! If you order over $300 it’s free shipping! Love that! Payment has never been an issue at all and I’ve loved every single product I’ve ever got from them!

April 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great K-Beauty Shop

Excellent selection of top K beauty products with prompt overseas shipping. Excellent customer service and items are packed nicely. I've ordered several times.

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

Glowface is a great place to order your…

Glowface is a great place to order your products. You can’t go wrong! Customer service is excellent!!🩷 prices are more than fair! I have ordered a few times now and will be ordering again in the future. Be sure to try the Renenovue PN and Laennec! You will love it!

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

Quality Products in 2 Days

Their products are supreme and they even throw in some free masks!!! I've never had problems with their money transfer and then finish with fast shipping!! I had my order in two days.

April 21, 2025
Unprompted review

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