Glowvana Reviews 180

TrustScore 2.5 out of 5

2.3

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2.3

Poor

TrustScore 2.5 out of 5

180 reviews

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Replied to 96% of negative reviews

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Rated 1 out of 5 stars

Terrible company

Terrible company. Don't recommend at all. I ordered a toy dog which supposed to look and act like a real one but I got some cheap toy which didn't event look like the one advertised plus can only walk and squeak (not event bark). I paid almost 40 euros. When I wanted to return to they gave me adress in China, and would have to pay 20 euros for the return package. I was able to get 25% refund of the original cost if I won't send it back. I didn't have better choice so I agreed. Stay away from those scammers.

October 29, 2025
Unprompted review
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Reply from Glowvana

hello
We’re very sorry to hear about your experience and completely understand your frustration with the product and return process. Sometimes, due to a sudden surge in demand, our local stock was completely sold out. To ensure you receive your order without delay, we are currently shipping directly from our factory located in China. Please contact us at our customer support email
support@glowvana.de

Best regards,
glowvana Customer service

Rated 1 out of 5 stars

Bullshit do not use....you never get the package

Ordered a gps tracker for my car 25 Euro packet never arrived wrote GLOWVANA not there problem.....email always the same no refund....lass die Finger weg....funny I write a email in English and get a answer in German but in the reviews they answer in English...all of a sudden they can write English ...DESART ECOM LIMITED, 2 Frederick Street, Kings Cross, London, WC1X 0ND, United Kingdom....contacted them and they are now calling me a lier unbelievable saying i have received my package....die haben das Paket schon zurück geschickt zu mir aber ich dachte das war schon geliefert....to be continued

September 7, 2025
Unprompted review
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Reply from Glowvana

hallo Robert John Baker
Es tut uns sehr leid, von Ihrer negativen Erfahrung zu hören. Wir bemühen uns stets, qualitativ hochwertige Produkte und einen zuverlässigen Service zu bieten. Bitte kontaktieren Sie uns unter support@glowvana.de

Mit freundlichen Grüßen,
Glowvana Kundenservice

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