I am extremely happy with both GLS and vidaXL! The delivery was fast and smooth, and my suitcases from vidaXL are absolutely beautiful and of great quality. Everything arrived safely and exactly as ex... See more
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Ordered an item on Wednesday afternoon to online shop, sent in the end of day, received on Thursday noon.
It was supposed to deliver at home address , It showed up “can’t be delivered” , and after few hours it delivered to little bit far (25 mints by walk)from home address . It’s not fair.
Company replied
Perfect delivery at a pakkeshop of my choice, as the delivery of choice, when paying for the item. Every shipper should have this option, always.
Company details
About GLS Denmark
Written by the company
Det, du sender og modtager, betyder noget. Det véd vi hos GLS.
Og er det vigtigt for dig, er det vigtigt for os.
Vi har mere end 1200 GLS-biler og 1.750 pakkeshops, så vi altid er tæt på dig. Vi leverer, hvor det passer dig bedst, og sørger for, din pakke kommer hurtigt og sikkert frem. Er du ikke hjemme, tager vi den med til din lokale PakkeShop, eller du kan give os fuldmagt til at lægge den et aftalt sted på adressen.
Du kan altid følge dine pakker via Track&Trace, som du finder her: http://bit.ly/findpakke
Du kan også følge dine pakker via GLS-appen, der giver dig det fulde overblik over dine pakker: Download den her: https://link.gls.dk/glsappen
Vi har mere end 1200 GLS-biler og 1.750 pakkeshops, så vi altid er tæt på dig. Vi leverer, hvor det passer dig bedst, og sørger for, din pakke kommer hurtigt og sikkert frem. Er du ikke hjemme, tager vi den med til din lokale PakkeShop, eller du kan give os fuldmagt til at lægge den et aftalt sted på adressen.
Du kan altid følge dine pakker via Track&Trace, som du finder her: http://bit.ly/findpakke
Du kan også følge dine pakker via GLS-appen, der giver dig det fulde overblik over dine pakker: Download den her: https://link.gls.dk/glsappen
Contact info
Kokmose 3, 6000, Kolding, Denmark
- 76331111
- gls-group.eu/dk/da/home
GLS-appen gør dit liv lidt nemmere
4.6
Excellent
2M reviews
Asks customers to review
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The package has been delivered fast
July 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It’s not the first time I paid for the…
It’s not the first time I paid for the home delivery and it was sent to pakkeshop instead. Every time the reason for that was that no one was home but there is always someone home and yet no one ever rang the bell.
July 22, 2026
Reply from GLS Denmark
Hi Nicole 😊
Thank you for reaching out 🤗
According to the drivers GPS and pictures from the delivery attempt, we were at your address at 11:30 o'clock.
We appreciate your feedback. It will help us to improve.
Have a nice day 💙
Best regards
Carla J - Customer Service
Super og præcis levering Hurtig og super god information for…
Hurtig og super god information for afhentning.
Tak fra en glad kunde.
July 22, 2026
All good and fast
July 22, 2026
Fast delivery
Fast delivery, timely update of package location, easy and straight forward pick up.
July 22, 2026
I paid extra for home delivery because…
I paid extra for home delivery because I am currently on sick leave and unable to go out easily. I stayed at home the entire day, yet no delivery attempt was made. Instead, my parcel was sent directly to a pickup point.
This completely defeats the purpose of paying for home delivery. If I had known I would have to collect it myself, I would not have paid for this service.
I am very disappointed with GLS. Customers should receive the service they paid for, especially when they are at home waiting for the delivery. I hope GLS improves its delivery process and stops sending parcels directly to pickup points without even attempting home delivery.
July 22, 2026
Reply from GLS Denmark
Hi Ricardo 😊
Thank you for reaching out 🤗
According to the drivers GPS and pictures from the delivery attempt, we were at your address at 08.16 o'clock.
We appreciate your feedback. It will help us to improve.
Have a nice day 💙
Best regards
Sophie V - Customer Service
Good as always
November 24, 2025
Great efficient service!
July 21, 2026
Glad for den
July 21, 2026
Always happy with the service
July 21, 2026
Great service
Packages always arrive in very good conditions and the delivery driver is very nice
July 21, 2026
Always in time ❤️
June 23, 2026
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