GLS Denmark Reviews 1,879,467

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery service, often highlighting the convenience of parcel shop options and the efficiency of the overall process. Many people appreciate the clear communication throughout the delivery journey and the professionalism of the staff, describing them as helpful and polite. The user experience is frequently noted as easy and practical, making package collection straightforward. However, some customers also noted issues with product condition upon arrival, with a few reporting damaged packaging or items. A small portion of people were dissatisfied with the delivery service, specifically when paying for home delivery but having packages left at a parcel shop or in an unexpected location without proper notification. Some also mentioned a lack of communication regarding delivery attempts or exact delivery times.

What people talk about most

Delivery service

Customers generally report positive experiences with delivery services, highlighting fast and reliable... See more

Service

Reviewers mention positive feedback about service. Many customers praise the fast, quick, and reliable... See more

Product

Consumers find product to be ambiguous. Many reviewers report that products arrived well-packed and intact,... See more

User experience

Users describe positive interactions with the user experience. Many reviewers found it to be awesome, super,... See more

Staff

Reviewers highlight positive aspects of staff. Many customers praise the delivery drivers for being polite,... See more

Based on these reviews

Rated 5 out of 5 stars

At man kan få Sinne ting levertran på en betryggende måde og det er et kado til jer mvh Svendaage fabricius

Rated 5 out of 5 stars

First time I had something delivered to my vacation home in Denmark. It was delivered to the nearby parcel shop, and it was quick and convenient to receive my package. Thanks to GLS and the parcel sho... See more

Rated 5 out of 5 stars

everything is spot on with GLS, never had issues, it is a well designed machine where all the cogs just work in Europe. keep it up guys, you are all working your butts off.

Rated 5 out of 5 stars

Great service! My order arrived really fast - I was pleasantly surprised.I was kept in the loop during the process. Thank you! 🤩👌🏼

Rated 4 out of 5 stars

The package was slightly damaged when I received it. I worked in a warehouse for 23 years so I know how easy it is to damage a package. But I don't know if the package was damaged in the warehouse o... See more

Rated 5 out of 5 stars

Fast and reliable delivery. I enjoy my packages coming through GLS . Updates are prompt and they check in.

Rated 5 out of 5 stars

Very good , There could be several collection options in Dublin - Ireland. Im very happy. Very easy and practical to collect.

Rated 4 out of 5 stars

Do what they should. Only one of many packages have been damaged, but they didnt cover it with their insurance :(

Rated 5 out of 5 stars

Perfect, very satisfied, fast and furious. Thank you all for great service.

Rated 5 out of 5 stars

Delivery exactly on time as promised. Thank you GLS :-))

Rated 5 out of 5 stars

Fast, reliable and no quarrels. So all around 💯perfect just as it should be.

Rated 1 out of 5 stars

Very bad customer experience Today received package which supposed to be 20 kg but got 10 kg with no explanation. Also shipment doesn’t have weight information, neither from sender nor from GLS. Kvi... See more

Company replied

Rated 5 out of 5 stars

Very fast delivery, they are trustworthy and efficient. Thank you and a great weekend everyone

Rated 1 out of 5 stars

I paid extra to have it delivered to my home, and instead it was sent to a pickup point. Completely unacceptable service. Terrible experience!

Company replied

Rated 5 out of 5 stars

I’m very happy . It’s a very nice and I’m interested at buy another one . Thanks

Rated 5 out of 5 stars

It was a very good and wonderful experience, everything was perfect and without any damage.

Rated 5 out of 5 stars

Great service. No issues or problems. Works like a clock.

Rated 5 out of 5 stars

That you put my package for the first time without me.Not being home , you usually just leave

Rated 5 out of 5 stars

A nice quick , easy order. Very well packed, products are good, thank you .

Rated 5 out of 5 stars

Fast delivery and they always update you about your package. So happy with GLS

Rated 1 out of 5 stars

For my last order from Boozt I paid home delivery, (shop delivery is for free), and my choice was GLS. I was not at home, so GLS driver just texted me and placed my order far away from my home, it w... See more

Company replied

Rated 5 out of 5 stars

Fast delivery by a very polite driver. Excellent service.

Rated 1 out of 5 stars

I did not receive the order at my place . I was at home waiting for the order but I did not receive a call, sms or mail that my order has arrived outside my place and I have to come to pick it up . On... See more

Company replied

Rated 5 out of 5 stars

Always punctual and professional. Definitely think GLS is one of the best delivery service :)

Rated 1 out of 5 stars

The parcell has come to my address and was left at the front door without my allowance. The item inside was new in shrink, but come opened with “security label” on the card box if the parcel (not f... See more

Company replied

Rated 1 out of 5 stars

I specifically paid a premium for delivery to a private address, yet the package was left at a GLS parcel shop. As I have already paid for door-to-door service, could you please arrange for it to be r... See more

Company replied

Rated 3 out of 5 stars

Clear communication on re-delivery to pakkeshop. However, for the initial delivery to the house there was no communication about the exact date and time range. Please improve o

Company replied

Rated 3 out of 5 stars

Nobody gave us an information that the package is behind the door outside! No knocking, no ringing.

Company replied

Rated 1 out of 5 stars

Everytime i choose home delivery. They will say nobody is home, eventhough i am home all day. And when i contacted Customer Service they said no full address provided. How come you know nobody was... See more

Company replied

Rated 1 out of 5 stars

i gave you my address twice, my building has unlocked doors, reception AND. myrenz box. you FAILED to deliver twice. i don’t believe you tried to deliver it in the slightest. then you put it in hjales... See more

Company replied

Rated 1 out of 5 stars

The only mail I got was when the tracking number was made (05.02.2026). Since then no further information. Yesterday evening (12.02.2026) I go search for updates and find out that there were suppo... See more

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Shipping and Mailing Service
  4. Shipping Service

About GLS Denmark

Written by the company

Det, du sender og modtager, betyder noget. Det véd vi hos GLS. Og er det vigtigt for dig, er det vigtigt for os.

Vi har mere end 1200 GLS-biler og 1.750 pakkeshops, så vi altid er tæt på dig. Vi leverer, hvor det passer dig bedst, og sørger for, din pakke kommer hurtigt og sikkert frem. Er du ikke hjemme, tager vi den med til din lokale PakkeShop, eller du kan give os fuldmagt til at lægge den et aftalt sted på adressen.

Du kan altid følge dine pakker via Track&Trace, som du finder her: http://bit.ly/findpakke

Du kan også følge dine pakker via GLS-appen, der giver dig det fulde overblik over dine pakker: Download den her: https://link.gls.dk/glsappen

Contact info

GLS-appen gør dit liv lidt nemmere

Med GLS-appen har du altid det fulde overblik over dine pakker.

4.6

Excellent

TrustScore 4.5 out of 5

2M reviews

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Rated 1 out of 5 stars

The courier left my parcel on the first…

The courier left my parcel on the first floor, claiming it was too heavy to carry to the third floor.

March 23, 2026
GLS Denmark logo

Reply from GLS Denmark

Hi Olga

Thank you for reaching out 🤗

I can understand, it is a very unpleasant experience with my colleague you have had.

I have forwarded your experience to the right department.

I wish you a great day 💙

Best regards
Alberte K - Customer Service

Rated 2 out of 5 stars

Third time lucky

Three “attempts” at delivery at a business address. First time, the driver “couldn’t find it”. The next day, the parcel was put on the wrong truck. Only after calling in and giving instructions a blind man could follow, was there a delivery. Not impressed.

January 2, 2026
GLS Denmark logo

Reply from GLS Denmark

Hej Ulrik
 
Jeg beklager, at du har haft en dårlig oplevelse med GLS.
 
Jeg kan se, at afsender af pakken har bedt GLS om at levere den som ShopDeliveryService (levering direkte til PakkeShop). 😊
 
Derfor er pakken ikke først forsøgt afleveret på din hjemmeadresse.
 
Hvis du havde forventet andet, vil jeg anbefale du kontakter din afsender.
 
Jeg ønsker dig en dejlig dag ☀️
 
Venlig hilsen
Alberte K - Customer Service

Rated 1 out of 5 stars

My package was redirected from my…

My package was redirected by GLS from my preferred pick-up point at Meny close to my apartment to a different, less convenient one without any heads-up or explanation.

March 22, 2026
GLS Denmark logo

Reply from GLS Denmark

Hi Tomasz

Thank you for helping us improve 💙

I am sorry that the chosen ParcelShop has been a cause for an inconvenience.

I see your sender chose for your parcel to be delivered to Meny Østerfælled Torv 📦

In case you expected otherwise, I advise for you to please contact your sender.

Have a great day ☀️

Best regards
Alberte K - Customer Service

Rated 2 out of 5 stars

I've only got one email notification…

I've only got one email notification and forgot for 10 days about it. A reminder (mail or sms) would be convenient

March 20, 2026
GLS Denmark logo

Reply from GLS Denmark

Hello 


Thank you very much for sharing your experience with us 💙


I can see that you received your parcel on 20.03  you collected it at 16.15 pm from Shell Billund.


If this is not the case, please feel free to call us on 76331111 or contact us via kontaktgls.dk.


Have a lovely day ☀️


Kind regards,
Alberte K - Customer Service

Rated 2 out of 5 stars

I've had better experiences before but…

I've had better experiences before but this time my package ended up inside a random supermarket. Which I don't get since it was very a small package and there's plenty of pickup places a few meters away. Very inconvenient.

March 19, 2026
GLS Denmark logo

Reply from GLS Denmark

Hi Eduardo

Thank you for helping us improve 💙

I am sorry that the chosen ParcelShop has been a cause for an inconvenience.

I see your sender chose for your parcel to be delivered to this ParcelShop 📦

In case you expected otherwise, I advise for you to please contact your sender.

Have a great day ☀️

Best regards
Sophie V - Customer Service

Rated 3 out of 5 stars

Package stalled somewhere, box scarred, content survived.

Package stalled somewhere, missing notifications but was eventually delivered. Box showed signs of abuse, but content survived thanks to careful wrapping.

March 13, 2026
GLS Denmark logo

Reply from GLS Denmark

Hi Tom

Thank you for taking the time to share your experience 💙

I am sorry that your package is marked after the transport.
I am glad that the contents have not been damaged.

I wish you a nice day ☀️

Best regards
Sophie V - Customer Service

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