GLS Denmark Reviews 

2,018,914
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

As always No problems at all. Fast efficient delivery no excuses and no B/S. Excellent. I wish I could choose these guys for all my deliveries & that the truth. Thanks Guys.. & Gals, of course. xx... See more

Rated 4 out of 5 stars

Took a little longer than last time (2 days) but all went as it should. One cartridge is not official HP so I’ll see what that gives. Normally cartridges are incredibly expensive.

Rated 5 out of 5 stars

Thank you so much for the great service and for the person who delivered and was very kind and professional.

Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Shipping and Mailing Service
  4. Shipping Service

About GLS Denmark

Written by the company

Det, du sender og modtager, betyder noget. Det véd vi hos GLS. Og er det vigtigt for dig, er det vigtigt for os.

Vi har mere end 1200 GLS-biler og 1.750 pakkeshops, så vi altid er tæt på dig. Vi leverer, hvor det passer dig bedst, og sørger for, din pakke kommer hurtigt og sikkert frem. Er du ikke hjemme, tager vi den med til din lokale PakkeShop, eller du kan give os fuldmagt til at lægge den et aftalt sted på adressen.

Du kan altid følge dine pakker via Track&Trace, som du finder her: http://bit.ly/findpakke

Du kan også følge dine pakker via GLS-appen, der giver dig det fulde overblik over dine pakker: Download den her: https://link.gls.dk/glsappen

Contact info

GLS-appen gør dit liv lidt nemmere

Med GLS-appen har du altid det fulde overblik over dine pakker.

4.6

Excellent

TrustScore 4.5 out of 5

2M reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,018,914)

317,851 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

God behandling af pakken men var dog…

God behandling af pakken men var dog nød til efter en uges ventetide at skrive en mail for at få den sendt

September 4, 2026
GLS Denmark logo

Reply from GLS Denmark

Hej kunde 😊

Tak for din anmeldelse 💙

Jeg kan se at vi hos GLS modtager din pakke d. 3/9 og levere den til dig d. 4/9. Dette er indenfor vores forventede leverings tid.

Du er velkommen til at kontakte os om yderligere information på tlf. 76331111 eller på kontaktgls.dk

Jeg ønsker dig en dejlig aften 🤗

Venlig hilsen
Sofie H - Customer Service

Rated 1 out of 5 stars

Never receive home deliveries

I have ordered a home delivery and stayed home to receive the parcel multiple times, however, most of the time I get a notification that no one was home and that the parcel will be delivered to a pick up location.

September 3, 2026
GLS Denmark logo

Reply from GLS Denmark

Hi Greta

Thank you for your review.

I can see that the driver did not register the parcel at the address as expected. 

I apologize for this. 

I will make sure to follow up on this so it does not happen again. 

I can see that you have already collected the parcel. 
Should this happen again, you are welcome to contact us at 76 33 11 11 so we have the opportunity to take action.

Have a good day.

Best regards

Kasper S - Customer Service
GLS Denmark A/S

Rated 1 out of 5 stars

Coop 365 terrible pickup point

GLS delivered the package on time at the Coop 365. I was therefore notified that the delivery was ready for me to pick it up. I went to the Coop365 shop but could not pick it up, because of issues with their system that prevented them to load the package … so I was told to come back the day after, which I did. This time I had to wait for good 10 minutes until the cashier finally decided to stop processing shopping items, look for the package and finally deliver it to me. What is the point of such low quality delivery service?

September 3, 2026
GLS Denmark logo

Reply from GLS Denmark

Hi Marco

Thank you for telling us about your experience 💙

I really appreciate you taking the time to send us your feedback about the ParcelShop

I have forwarded your experience to the responsible department 🤗

I wish you a nice day ☀️

Best regards
Sophie V - Customer Service

Rated 2 out of 5 stars

GLS didn't ring and said I wasn't home

GLS said I wasn't home and brought the package to a pickup point. I was home all day specifically to wait for the delivery and no one came/rang the bell. Thankfully the pickup point was nearby but still pretty annoying.

September 3, 2026
GLS Denmark logo

Reply from GLS Denmark

Hi Andrea 😊

Thank you for reaching out 🤗

According to the drivers GPS and pictures from the delivery attempt, we were at your address at 09.21o'clock.

We appreciate your feedback. It will help us to improve.

Have a nice day 💙

Best regards
Sophie V - Customer Service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look