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GMB Credit Union Reviews 364

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and ease of the user experience. Many people appreciate the swift response times and the helpfulness of the staff, noting that decisions are made quickly, which contributes to a stress-free process. The customer service is frequently described as professional and supportive, with many individuals commending the clear communication and straightforward application process. However, some customers also noted dissatisfaction with the service and concerns regarding communication.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the prompt, efficient, and... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease of the process,... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the prompt and quick... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently mention the... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being... See more

Based on these reviews

Rated 5 out of 5 stars

I opened an account with GMB the beginning of the year and I have had no problems with them at all. I've now applied for 3 loans when I've been running short and all have been accepted the exact same... See more

Company replied

Rated 5 out of 5 stars

Response is always swift and timely.The use of the NIVO platform is very efficient.Decisions are made timely which conttibutes to keeping stress levels and anxiety low..Process for sharing information... See more

Company replied

Rated 5 out of 5 stars

When I applied I was expecting likely to receive an answer in weeks but no after checking my documents and approval was made the loan and not only I will have to repay but also they are puttin... See more

Company replied

Rated 5 out of 5 stars

swift prompt service with excellent communication. I've used this service a few times now and I am so appreciative of how easy and stress free you make it to request loans. Thank you!


Company details

  1. Credit Union
  2. Alternative Financial Service
  3. Financial Institution

About GMB Credit Union

Written by the company

Since 1999, we’ve aimed to give GMB members and their families simple and fair options for savings and loans. 

GMB Credit Union belongs to you, as it’s owned and run by its members. Our main priority is to help GMB Trade Union members to make the most of their money, not to generate profits. We do this by providing simple, affordable loans and competitive savings.

As a not-for-profit financial institution, we focus on retaining and making money work for GMB members. This way, everyone in our community enjoys the advantages, not just a select few.

About us

Our loans

Our savings

Support for GMB members

Gaining control over your finances can be a challenge, but we’re here to help. Discover valuable resources, like our Money Navigator and Budget Planner, to help you manage your money better.

Member helper


Contact info

Promotion box for GMB Credit Union

Putting your needs first

Access affordable, ethical loans and secure savings accounts.

4.8

Excellent

TrustScore 5 out of 5

364 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic service

The application process was easy and straightforward, I had a confirmation and the money in my account very quickly. Fantastic service, I would highly recommend.

April 13, 2026
Rated 5 out of 5 stars

The application process

The application process was simple and easy to get through.

And the app to finish completion was easy as well. Good experience for me.

April 9, 2026
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Reply from GMB Credit Union

Thank you Caz for your kind words.

GMB Credit Union are glad that the process was easy, thank you for choosing us.

Rated 5 out of 5 stars

Great company

Great company - great service! Helpful alternative to typical lending streams

October 13, 2025
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Reply from GMB Credit Union

Thanks Siobhan for your kind review!

We are happy to hear of your positive experience with GMB Credit Union. Don't hesitate to reach out if you ever need us.

Rated 5 out of 5 stars

Excellent experience done promptly and…

Excellent experience done promptly and very professionally

April 7, 2026
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Reply from GMB Credit Union

Thanks David for your lovely words!

We are happy to hear the level of professionalism that you experienced. We hope that you enjoy your experience with GMB Credit Union.

Rated 5 out of 5 stars
GMB Credit Union logo

Reply from GMB Credit Union

Thank you Nicola for your review!

We are so happy to hear that you found the process easy and helpful. GMBCU are here for our members, keeping financial wellbeing at all that we do.

Rated 5 out of 5 stars
GMB Credit Union logo

Reply from GMB Credit Union

Thank you for your kind review!

GMB Credit Union are thrilled to hear the process was straightforward, please don't hesitate to reach out in the future if you need us.

Rated 5 out of 5 stars

Quick and easy to apply

Quick and easy to apply. Very speedy from start to finish.

April 2, 2026
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Reply from GMB Credit Union

Thanks for your kind words.

We are pleased to hear of how efficient you found our service. Please don't hesitate to reach out whenever you need us.

Rated 5 out of 5 stars

Pleasant people

Pleasant people, very quick

March 26, 2026
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Reply from GMB Credit Union

Thanks Lauren for your lovely words!

Our efficiency and customer service are things that we pride ourselves on, so we are happy to read your review.

Rated 5 out of 5 stars

I have found the creditunion to always…

I have found the creditunion to always be helpful and have always helped when asked i find there service to very good and the application process very easy to use and navigate, If you have access to it I would definitely recommend it they are a great help

March 25, 2026
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Reply from GMB Credit Union

Thanks for your lovely review.

The financial wellbeing of our members is at heart of all that we do, so we are happy to hear of your positive experience with the Credit Union.

Rated 5 out of 5 stars

Seemless Process

Seemless Process. The whole process is stress free.

March 25, 2026
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Reply from GMB Credit Union

Thank you Joseph for your review.

We are thrilled to know the process was stress free. GMB Credit Union thank you for choosing us.

Rated 5 out of 5 stars

Amazing

Amazing, Simply amazing from start to finish, application and customer service informed and straight forward.

March 26, 2026
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Reply from GMB Credit Union

Thanks Lee for your kind words.

GMB Credit Union are pleased to hear that the application was straightforward and customer service was up to scratch too! Thank you for choosing to trust us.

Rated 5 out of 5 stars

The advisor i spoke with was very…

The advisor i spoke with was very informative and replied to my messages very promptly. It was a very easy process.

March 25, 2026
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Reply from GMB Credit Union

Thank you for your review Steven.

We aim for the process to be straightforward, and so we are glad to hear this was mirrored by your experience. Thank you for choosing GMB Credit Union.

Rated 5 out of 5 stars

My first time applying and it was…

My first time applying and it was fabulous. Everything was well explained and I was made to feel at easy. Keep up the good work 🌹🙏🏾👍🏾

March 25, 2026
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Reply from GMB Credit Union

Thank you for taking the time to leave a review Tebogo.

We are glad that your first experience with us was a positive one and you felt supported throughout!

Rated 5 out of 5 stars

Thsnk yuo very much for helpingme this…

Thsnk yuo very much for helpingme this time in this difficult situation

March 17, 2026
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Reply from GMB Credit Union

Thank you for your review Miroslaw!

We are happy to hear that we were able to support you when you needed it. Don't hesitate to reach out to us again.

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