I had a great experience with G&M Direct Hire. The process was smooth from start to finish, the car was clean and well maintained, and everything was explained clearly. Staff were professional, help... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been with this company for the past three months and have rented different cars from them during this time. They are genuinely one of the best in London. The staff listen carefully to any iss... See more
Company replied
The service was excellent. I called yesterday to reserve a car and they had one ready for me today! Process was smooth and seamless, no time wasted. Everything was explained very clearly and profess... See more
Company replied
Today I visited G&M Direct Hire to pick up a car, and I had a great experience. The staff were very friendly and professional, and they completed all the paperwork in under two hours. I would highly r... See more
Company replied
Company details
About G&M Direct Hire Ltd - Home of PCO car hire in London
Written by the company
One of the UK’s Highest-Rated PCO Rental Companies
Written by the company
- We are delighted to be one of the largest PCO car rental providers, trusted by thousands of drivers and supported by more than 1,000 5-star Trustpilot reviews.
Contact info
Unit 13 Sovereign Park, NW10 7QP, Park Royal, United Kingdom
- 02089009574
- info@gmdirecthire.co.uk
- gmdirecthire.co.uk
1200+ verified five star review
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been working with G&M Direct…
I have been working with G&M Direct Hire for more than 4 years now. They are very professional and the process of hiring and returning is very simple here.
January 13, 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your continued trust and loyalty over the past 4 years. We’re pleased to hear that you find our service professional and our PCO hire and return process simple and straightforward. We truly value your support and look forward to continuing to work with you.
Best regards,
G&M Direct Hire Admin
I was amazed by how everyone makes it…
I was amazed by how everyone makes it so simple and easy to get me to drive and earn as soon as possible! They uploaded all the documents to my profile and I am able to drive straight away. I will definitely recommend everyone to get their car from G&M Direct!!!
Thank you so much to all!!!
January 8, 2026
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Soumia,
Thank you for your amazing feedback.
We’re delighted to hear that our team made the process simple and helped you get on the road and earning as quickly as possible. Supporting PCO drivers with a smooth and efficient setup is always our priority. We truly appreciate your recommendation and look forward to continuing to support you.
Best regards,
G&M Direct Hire Admin
Car from G&M very smooth
Car from G&M very smooth. Ahmed & hazrat deal with car return process easy. I recommend everyone to go for it . Very helpful team.
January 8, 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Patel,
Thank you for your kind review. We’re glad to hear that the car performed well and that the return process was smooth and easy for you. Our team always aims to make every step hassle-free for our PCO drivers. We really appreciate your recommendation and support.
Best regards,
G&M Direct Hire Admin
Excellent customer service,the staff…
Excellent customer service,the staff very friendly and helpful
January 8, 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Alem,
Thank you for your kind feedback. We’re delighted to hear that you found our customer service excellent and our staff friendly and helpful.
Your satisfaction means a lot to us, and we look forward to supporting you again on your PCO journey.
Best regards,
G&M Direct Hire Admin
By far the best company in the industry
I have rented cars from many companies but G&M Direct are by far the best. Very professional staff, who are understanding and everything is in-house including MOT test centre
January 6, 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your wonderful review. We’re really happy to hear that you rate G&M Direct Hire as the best among other companies you’ve used. Our aim is to provide a professional, understanding service, and having in-house facilities like our MOT test centre helps us support our PCO drivers more efficiently. We truly appreciate your trust and look forward to continuing to work with you.
Best regards,
G&M Direct Hire Admin
They promised that if I had the car for…
They promised that if I had the car for three months and I’m going to get one week free. I had the car for about four month and I call them today to discuss about the one week free they promised. They told me that there was no offer on the date I have signed the contract.
Be careful when you sign the contract if there is any offers or promises ask them to write it on the contract.
Because they basically told me that they don’t remember making the promise and they don’t care.
January 6, 2026
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Awet,
Thank you for raising your concern. We’d like to clarify that any discounts, promotions, or special offers are always stated clearly in the rental contract at the time of signing. Most of our offers are seasonal or time-limited and apply only during specific periods.
We carefully reviewed your contract and, unfortunately, there was no promotion or free-week offer included at the time it was signed. That said, despite this, we still provided you with a discretionary discount on your monthly payments as a gesture of goodwill.
We remain committed to being fair and transparent with all our customers.
Best regards,
G&M Direct Hire Admin
Im satisfied to work with g&m the…
Im satisfied to work with g&m the customer service and they are welcoming,problem solver in general im so happy work with g&m thanks
December 31, 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Amha,
Thank you for your kind feedback. We’re really happy to hear that you’re satisfied working with G&M Direct Hire and that our team has been welcoming and supportive.
Helping our PCO drivers and solving issues quickly is always our priority. We truly appreciate your trust.
Best regards,
G&M Direct Hire Admin
I received the best help anyone could…
I received the best help anyone could give, and I massively appreciate the support I was given. It was a great experience, and I would highly recommend them to others.
December 29, 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your lovely feedback. We’re really pleased to hear that you felt well supported and had a great experience with us. Providing reliable help and quality service to our PCO drivers is very important to us. We truly appreciate your recommendation.
Best regards,
G&M Direct Hire Admin
I was really happy with the service I…
I was really happy with the service I had from the staff there were helpful and kind the car that I rent was really good I personally had good experience thank you
December 24, 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Dawit,
Thank you for your kind feedback.
We’re pleased to hear you were happy with our service and found our staff helpful and kind. It’s great to know the car met your expectations and that you had a positive PCO hire experience with us. We truly appreciate your support.
Best regards,
G&M Direct Hire Admin
You will be looked after!
I was treated well! It seems like nothing important, but I have been treated in a what that left me in tears by a previous hire company.
I have been with more than one. But G&M have been very supportive of me during a long Illness, situations and so much.
It’s like I was adopted by them. 🤩
So for me 👍🏼 it’s a five star! You will not go wrong. Just be upfront and they will be the same!
December 19, 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Robin,
Thank you for sharing such a heartfelt review.
We’re truly touched to hear that you felt supported and treated with care during a difficult time. At G&M Direct Hire, we believe every driver deserves respect, understanding, and honesty, and we’re glad this made a real difference for you. Your trust means a great deal to us, and we’re grateful to be part of your journey.
Best regards,
G&M Direct Hire Admin
I’ve been renting a Kia Niro from GM…
I have been renting a Kia Niro electric from GM Direct as a PCO driver for about a year now. I started out new PCO driver & the team have been very helfull courteous and professional. Whenever I needed help, they werethere, and any issues I had got sorted quickly. I would highly recommend them.
December 17, 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Dualeh,
Thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon.
Best regards,
G&M Direct Hire Admin
Great company
Great company, from the moment I walked in, they made me feel welcome and very efficient with their services from doing the paperwork till getting ready the car so I definitely recommend G&M if you want reliability, efficiency and best services, you won’t regret it, you will be looked after very very well. Thanks guys for looking after me!
December 11, 2025
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Adem,
Thank you for your wonderful feedback. We’re delighted to hear that you felt welcome from the moment you arrived and that our team made the entire process efficient and straightforward, from paperwork to vehicle handover. Providing reliable service and ensuring every driver feels well looked after is at the heart of what we do. We truly appreciate your recommendation and kind words.
Best regards,
G&M Direct Hire Admin
one of the best car rental companies
one of the best car rental companies. the rental process was simple and easy.
December 14, 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Noorzad,
Thank you for your feedback. We’re glad to hear that you found the rental process simple and easy. Providing a smooth and reliable experience is always our priority, and we appreciate your kind words.
Best regards,
G&M Direct Hire Admin
Best PCO car rental company in London
Best PCO car rental company in London. Strongly recommend it for pco drivers.
December 14, 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Mr. Azizi,
We are pleased to have served you at your satisfaction. G&M direct hire assures all PCO drivers with best PCO services in London. Our well trained staff are dedicated to providing you with high value PCO services.
Best regards,
G&M Direct Hire Admin
Very fast service with excellent rates
Very fast service with excellent rates. Umran is extremely helpful highly recommended.
December 13, 2025
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Kamran,
Thank you for your positive feedback. We’re pleased to hear that you found our service fast and our rates competitive. Providing helpful, efficient support and good value for PCO drivers is always our priority, and we truly appreciate your recommendation.
Best regards,
G&M Direct Hire Admin
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Thank you Mr. Basri,
G&M Direct Hire is glad to have met your expectations during your PCO journey.
As the best PCO car hire company in London we promise all our customers with best services and efficient PCO vehicles.
Best regards,
G&M direct hire
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
G&M Direct Hire is glad to have met your expectations during your PCO journey.
As the best PCO car hire company in London we promise all our customers with best services and efficient PCO vehicles.
Kind regards,
G&M Direct Hire Team
Hazrat was very helpful.I RECOMMENDED…
Hazrat was very helpful.I RECOMMENDED G&M DIRECT.
Nice to see you again.
December 10, 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Romal,
Thank you for your kind feedback and recommendation.
We’re delighted to hear that our team was helpful and that you had a positive experience with us again. It’s always a pleasure to welcome returning drivers, and we look forward to supporting you whenever you need us.
Best regards,
G&M Direct Hire Admin
I think they have one of the best…
I think they have one of the best customer service. I used the car from this company and Umran and Muhammad was really helpful along the process and made it easy in the quickest way.
December 9, 2025
Unprompted review
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Customer,
Thank you for your kind review.
We’re glad to hear that you found our customer service among the best and that the rental process was made quick and easy for you. Supporting PCO drivers with smooth, efficient service is always our priority, and we truly appreciate your positive feedback.
Best regards,
G&M Direct Hire Admin
Good customer service and…
Good customer service and communication. Very friendly and helpful,
December 9, 2025
Reply from G&M Direct Hire Ltd - Home of PCO car hire in London
Dear Solomon,
Thank you for your kind feedback.
We’re pleased to hear that you were happy with our customer service, communication, and friendly support.
Providing a smooth and helpful experience for every PCO driver is always our priority.
Best regards,
G&M Direct Hire Admin
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.