Great Experience - quick responses and very gracious help! I ordered the wrong size for a bracelet as a gift and they immediately offered a replacement without having to pay for a new bracelet nor shi... See more
Company replied
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I'm a big fan of Silver and Gold acessories and have tried many brands and just came accross Gnoce and I can't describe how wonderful this company. I extremely recommend Gnoce, I never in my... See more
This is the best customer service experience I ever had. I made a mistake with my shipping address and accordingly my order was sent back by the shipping company. I contacted the customer service a... See more
Company replied
Quality super, fast shipping in great packaging. The customer service receives a grade 1 ++ from me, very friendly, always quick answers. Always ready to help with problems. Please keep it up even if,... See more
4.7
Excellent
289 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
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Amazing Customer Service
Great Experience - quick responses and very gracious help! I ordered the wrong size for a bracelet as a gift and they immediately offered a replacement without having to pay for a new bracelet nor ship it back. I only paid shipping and it arrived as promised. The quality is great too. Will be ordering again!
May 1, 2026
Unprompted review
Reply from Gnoce
Hallo Kim,
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Einkaufserfahrung mitzuteilen! Es ist uns eine Ehre, dass wir Ihr Problem lösen und Ihre Zufriedenheit sicherstellen konnten.
Wir freuen uns sehr, dass wir schnell reagiert und Ihnen beim Umtausch des Armbands gegen die richtige Größe behilflich sein konnten. Es liegt in unserer Verantwortung, dass Ihnen durch die falsche Bestellung keine zusätzlichen Kosten oder Unannehmlichkeiten entstanden sind. Wir wissen es auch zu schätzen, dass Sie nur die Versandkosten übernehmen mussten, und freuen uns, dass das Armband pünktlich angekommen ist und Ihren Erwartungen entsprochen hat.
Ihre Anerkennung und Ihr Versprechen, „wieder zu bestellen“, sind unsere größte Ermutigung. Wir freuen uns darauf, Sie wieder bedienen zu dürfen, sei es für Sie selbst oder als Geschenk für Ihre Lieben. Wir werden weiterhin hervorragende Produkte und Dienstleistungen anbieten.
Wir wünschen Ihnen und dem Beschenkten jeden Tag viel Freude!
Best customer service I've ever had!
Best customer service I've ever had. One bracelet was damaged and was replaced immediately, without much effort.
April 24, 2026
Unprompted review
Reply from Gnoce
Dear Wotan,
Thank you so much for your kind words!
We're thrilled to hear that you had the best customer service experience with us. Making things right for you—especially quickly and with minimal hassle—is exactly what we aim for.
We truly appreciate your support and hope you enjoy wearing your bracelet for a long time.
This is the best customer service…
This is the best customer service experience I ever had.
I made a mistake with my shipping address and accordingly my order was sent back by the shipping company.
I contacted the customer service and they cooperated amazingly, they reply on the same day and my problem was solved without any inconvenience.
Thanks Melanie from customer service ❤️
March 23, 2026
Unprompted review
Reply from Gnoce
Dear Nada,
Thank you so much for your incredibly kind words!
We are delighted to hear that you had such a positive experience with our customer service team. I'm pleased to hear that Melanie was able to assist you efficiently and resolve the issue with the shipping address. We will ensure that your positive feedback is shared with her.
Should you require any further assistance, we are here to support you. We would like to thank you again for choosing us and for taking the time to share your experience.
I am really very satisfied with my…
I am really very satisfied with my experience with Gnoce. I would especially like to highlight their excellent customer service – the team was always friendly, helpful, and responded quickly to my inquiries. You can truly tell that customer satisfaction is a top priority for them.
The products also impressed me: they are well-made, high-quality, and exactly as described. The overall quality is simply great.
What I also really appreciate is their willingness to listen to customers and find fair and reasonable compromises. That’s not something you see everywhere nowadays and shows how customer-oriented Gnoce really is.
Overall, a completely positive experience – I can definitely recommend Gnoce!
March 24, 2026
Unprompted review
Reply from Gnoce
Dear Daniil,
Thank you for your comprehensive review.
We are absolutely thrilled to hear that you are very satisfied with your Gnoce experience. It’s especially heartwarming to know that our customer service team made a positive impression on you with their friendliness, helpfulness, and quick responses—because your happiness is truly our top priority.
We’re also delighted that you love the quality and craftsmanship of our products and that they matched your expectations perfectly. Knowing that you appreciate our efforts to listen and find fair solutions means the world to us—that's exactly the kind of customer-first approach we strive for every day.
Thank you again for your kind words and for recommending Gnoce. We can’t wait to welcome you back again soon!
A wonderful charm with a foto of our…Wonderful Foto-Charm
A wonderful charm with a foto of our marriage. Thank you.
February 25, 2026
Unprompted review
Reply from Gnoce
Dear Stefanie,
Thank you so much for your kind words!
We're truly honored that this Foto-Charm, featuring a photo of your marriage, means so much to you. It's wonderful to be part of such a precious memory.
Wishing you and your partner a lifetime of love and happiness!
Very good and friendly service without compromise
This service is second to none.
Very friendly and helpful and without compromise. Gnoce helps you with your problem and he helps you very quickly.
May 26, 2025
Unprompted review
Reply from Gnoce
Dear Madam/Sir,
Thank you so much for your kind words!
We’re thrilled to hear that you had such a positive experience with our service. We are dedicated to providing friendly, helpful, and uncompromising support, and we are pleased to hear that we have met your expectations. Your feedback is a key driver in our commitment to delivering the highest standards of service.
We look forward to assisting you again in the future. We are grateful for your choice of us.
Quick and friendly help
Really quick and friendly help with a defect brace. I got three options for solving and the solving also was really quick. Great service!
May 14, 2025
Unprompted review
Reply from Gnoce
Dear Christin,
Thank you so much for your kind words!
We’re thrilled to hear that you had a great experience with our quick and friendly service for your defect bracelet. Providing efficient solutions and excellent customer care is always our top priority.
Should you require any further assistance, please do not hesitate to get in touch. We are always delighted to assist you.😊
Beautiful jewelry
Beautiful jewelry. Quick contact. I am very satisfied and recommend.
April 25, 2025
Unprompted review
Reply from Gnoce
Dear Kamila,
I would like to express my sincere gratitude for your kind words.
We are delighted to hear that you are satisfied with your purchase and that our service met your expectations. Your satisfaction is of the utmost importance to us, and we greatly appreciate you taking the time to recommend us.
Should you require any further assistance, please do not hesitate to contact us. We would be delighted to assist you again.
Great Shop
Fast delivery, secure payment. I've already ordered twice and would do so again. Any problems are resolved quickly, and the selection and designs are unique.
March 26, 2025
Unprompted review
Reply from Gnoce
Dear Madam/Sir,
Thank you for your kind words! 🌟
We are delighted to learn that you have had a positive experience shopping with us on two occasions. We appreciate your compliments regarding our distinctive designs, efficient delivery services and secure payment processes. We are committed to resolving any issues promptly, and we are pleased to hear that you felt well taken care of.
We look forward to welcoming you back for a third order.
Great Serice - problems solved.
There had been some problems with two charms. But Gnoce solved the problems and sent two new charms. A great service.
February 20, 2025
Unprompted review
Reply from Gnoce
Dear Horst,
We are very grateful for your positive feedback.
We are pleased to hear that our service met your expectations, and we are happy to have been able to resolve the issue you encountered. Your satisfaction remains our top priority, and we deeply appreciate your patience and understanding.
If you have any further needs or queries, please do not hesitate to contact us. We are here to assist you.
Website Gnoce.de during payment…
Website Gnoce.de during payment confirmation created two purchases orders. I am following then since days to cancel duplicate order but got no response
Really bad experience
February 1, 2025
Unprompted review
Reply from Gnoce
Dear Manya,
We sincerely apologize for the delayed response.
Please be assured that Gnoce is committed to providing high-quality products and services. We want to emphasize that choosing Gnoce means you will not incur any losses.
Typically, we strive to reply to most customer emails within 24 hours. However, during non-working days or peak shopping seasons, there may be delays due to the high volume of inquiries. Please rest assured that we never overlook customer emails.
If you don’t receive a response for a long time, it could be due to special circumstances, such as our reply going to your spam folder or being blocked by your email server—this has happened with some of our customers in the past.
Don't worry, whatever issues you may have regarding your order, we are committed to resolving them promptly to ensure you don't incur any losses.
Please provide your order number here or feel free to contact our customer service team manager at mandysong15@gmail.com.
Thank you for your understanding.
my order was delivered quickly and…
my order was delivered quickly and looks even more beautiful than in the picture, will order again
January 7, 2025
Unprompted review
Reply from Gnoce
Dear Doris,
Thank you for the excellent review.
We are pleased to hear that your order arrived promptly and met your expectations. Your satisfaction is of the utmost importance to us.
We look forward to serving you again.
custom service
custom service was amazing! i have an issue with ring and nice lady named Melanie was so helpful and kind!
January 17, 2025
Unprompted review
Reply from Gnoce
Dear Wiktoria,
Thank you for your kind words.
We are delighted to hear that our customer service provided you with such exceptional service; this is always our goal: to ensure that every interaction is both helpful and positive. We will ensure that your feedback is passed on to Melanie and the team. We really appreciate your input.
Should you require any further assistance, please do not hesitate to contact us. We are here to assist you.
Reply from Gnoce
Dear Madam/Sir,
Thank you so much for your kind words!
We’re so happy our team made your experience special! Delivering excellent service is at the heart of what we do, and we’ll keep striving to exceed your expectations. Thanks for your support!
Looking forward to serving you again.
Very cute and beautiful jewelry.
Very cute and beautiful jewelry.
Customer Service very friendly and prompt.
Package was Sooo Nice!
Ordered again One day later 😍👍🏻
January 10, 2025
Unprompted review
Reply from Gnoce
Dear Rose,
Thank you so much for your kind words! 💖
We are delighted to hear that you are satisfied with your jewelry and found our customer service department to be helpful. We are extremely pleased to learn that you appreciated the packaging, too. Every detail was carefully considered, and we put a great deal of care into it. We are delighted to receive your repeat order. Your continued support is greatly appreciated, as it is this encouragement that motivates us to continue creating beautiful pieces and delivering exceptional service.
If there is any way in which we can make your next order even more special, please do not hesitate to get in touch.
I can only recommend Gnoce
I can only recommend Gnoce. Shipping is very fast and customer service is very friendly and courteous. The jewelry is beautiful. I keep finding new, pretty items.
September 2, 2024
Unprompted review
Just great….
April 12, 2024
Unprompted review
I'm a big fan of Silver and Gold…
I'm a big fan of Silver and Gold acessories and have tried many brands and just came accross Gnoce and I can't describe how wonderful this company.
I extremely recommend Gnoce, I never in my life had such an amazing experience like what I had with Gnoce.
Placed 3 orders within few days ago, became an addict for their cute and unique designs, definitley will be buying forever!
Amazing designs, top notch quality, fast delivery, and above all professional and rapid customer support.
I had very little issue with one of my orders and I was contacted by Ms. Melanie and the issue was solved right away, she was a great example of the perfect customer support. I loved Gnoce even more because of Ms. Melanie and her services !
October 20, 2023
Unprompted review
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