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Review summary

Created with AI, based on recent reviews

Considering 25 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality and design, noting how securely the mounts fit their helmets and hold their action cameras during rides. Many people also appreciate the responsive, friendly, and helpful customer support team ready to assist whenever guidance is needed. However, some customers also noted that shipping times were somewhat longer than expected or that package tracking was lacking. A few people additionally mentioned unfortunate experiences with the adhesive failing and causing the camera setup to detach during use. Despite these occasional drawbacks, most consumers remain highly satisfied with the overall performance and reliability of the equipment.

What people talk about most

Product

Customers had positive experiences with product, describing it as a high-quality, sleek, and compact solution... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the products look and feel... See more

Delivery service

Users describe ambiguous interactions with delivery service, balancing between praise and frustration. On one... See more

Staff

Reviewers highlight positive aspects of staff, describing the support team as knowledgeable, fast, friendly,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting it as outstanding and perfect.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best company to spend your money on! Perfect service, timing and quality. Never had any issues with my mount. just a small issue: I didn’t place the adhesive correctly, that’s why the mount slightly c... See more

Company replied

Rated 5 out of 5 stars

So i ordered from go moto and i did apparently mess up my install by forgetting to wash my mounting surface with soapy water first. however after a quick email and a even quicker response they sent me... See more

Rated 5 out of 5 stars

★★★★★ Excellent Product and Outstanding Customer Service This was my second purchase of a Chin Mount through Go Moto, and once again I am extremely satisfied. The quality of the mount is exce... See more

Company replied

Rated 5 out of 5 stars

Very quick delivery, very well packaged and first impression of the actual product is great. Looks and feels like a quality product. Clear instructions included, what else could you want?


Company details

  1. Motorcycle Equipment and Accessories Store

Written by the company

At Go Moto we make action camera mounts specificly made for your motorcycle helmet! 🏍️ Premium Chin Mounts engineered and made in The Netherlands. 📍 Go secure, Go Moto!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

191 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(191)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you Go Moto for the brillant support

Thank you Go Moto, thank you Stan for one of the best support experiences I have ever had. The response to my question was fast, friendly, focused on my needs and so complete and informative that I would give it a 10 star rating if possible.

May 6, 2024
Unprompted review
Rated 5 out of 5 stars

The best way of mounting camera to helmet

My package arrived today, l ordered two new J-hook mounts to fit my GoMoto chin mount... Surprise! Three J-hook mounts a straight plus an invert camera mount...(.A Gift)...thanks Gomoto.... A stick-on mount plus a J-hook is all thats needed to front mount a GoPro or similar...simple and lighter..Thanks for the extra parts

April 29, 2024
Unprompted review
Rated 5 out of 5 stars

The product is good

The product is good! Even looks good, practical, really small mount. If you dont use the camera, you can take it off with one move. The mount itself doesn't brother on the helmet, really small. Looks good.

January 25, 2024
Rated 5 out of 5 stars

Good and sturdy design

The product feels really good and durable. The mounts have zero play and once tightened with the correct torque, will not rattle loose. I am curious to see how the plastic parts hold up against UV sunlight, but so far I am impressed.

The only thing I would have liked to know is that the extension arms / links don't come with screws, but you have to buy them separately. I was not expecting that and I don't know why anybody would buy just the extension arm and not the required screw.

Don't get me wrong: Go-moto is not misleading you in any way. There is no image of the screw shown with the extension arms, I am just baffled why they would not include it as it is required to be able to use the arm.

January 29, 2024
Rated 5 out of 5 stars

Good product and great customer service

I originally bought my mount back in September, when I had questions they answered them quickly and clearly, the fit on my helmet was great too. Unfortunately on Tuesday the part that mounts to the chin mount broke trying to take it off due to the plastic becoming brittle in the below freezing temperatures (not a quality issue, that's just how plastic is).

I simply sent them an email that night explaining the situation and before I even saw the reply the next day the replacement was already being shipped. It's now Friday and the replacement just arrived and not only did they send me a new one under warranty, they sent me 3 of them. Overall a good product and great customer service.

January 12, 2024
Unprompted review

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