The checkout process was quick and easy. The pre verified feature provides ease as to knowing your shoes are authentic beforehand and not having to wait and possibly be disappointed. Just wish the pri... See more
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Review summary
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Shipper was taking a very long time to get the shoes delivered to goat for verification for my most recent purchase. Once they receive the shoes they are very fast shipping it to you .Overall goat is... See more
Shipping is god awful expensive. But otherwise I am satisfied. You guys really need to make shipping affordable to the Hawaii people.
My issue is when customers have issues, there’s only one way to talk to anyone; EMAIL. More than half the time I am happy shopping at Goat, but I have had to return a few pairs or open disputes. When... See more
Company details
About GOAT
Written by the company
GOAT is the global platform for the past, present and future. Since its founding in 2015, GOAT has become the leading sneaker platform, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms, while delivering products to more than 60 million members across 170 countries.
Contact info
United States
- support@goat.com
- goat.com
3.9
Great
56K reviews
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Scamming and fraudulent
I’ve never been disgusted anymore in my life. Guys robbed me of my money you sent me used and abuse shoes in a worn out box I paid for new in a box and express shipping. Shipping was wonderful, but the product was faulty. Was not what was described and not only that scamming. You guys decide to scam people by giving us two different pair of shoes. One has this date on it. The other one has another date on it. If that’s not the biggest scam then I don’t know what is you promised customers satisfaction and you don’t give them satisfaction you give them the choice of keeping the money but buying more used products that are 50 toss up on faultiness. Where is the logic of forcing a customer to buy from you again after they’ve had some of the worst experience. I’m pretty sure you’re not gonna read this one because this would really change the company not only change. The company will give you guys a reality check but since this honesty and calling the company out as a fraud would most likely not be known throughout the company or business itself, cause it’s not a great review. I just feel who’s ever at the company factory. Picking these items need to be reviewed. Need to be checked and make sure they love their job so they can give your customers the best product possible. I never got a chance to speak to a human entity. Talking to AI does not show concerns nor does nothelp a customer understand how much your company cares. That’s for every company in the sense. Need to go back to human beings to talk to so we know that as customers you care. Until then, we’re just another number with a bank account to spend money with you guys. Overall, I just think you guys are a scam in the fraud. If there is no way to talk to the companies’s business people to let them know what’s wrong. There is no need for you to ask people for surveys. The customer needs to talk to people in the office so that way we can know exactly if this situations are being talked about or not. If this is just something you guys do for business purposes.
May 16, 2026
The product was real and shipped on time
My package came early. Nice quality, only thing is the sizing.
May 13, 2026
Got my sneakers when they said I would…
Got my sneakers when they said I would and wrapped and shipped perfect
May 13, 2026
Always quality all the way around
Always quality all the way around, from the product, the check out process all the way to shipping, excellent service 👌🏼
May 16, 2026
My item was lost and never delivered…
My item was lost and never delivered and they refused to refund back to my original payment method!
May 13, 2026
I absolutely love ordering from goat
I absolutely love ordering from goat. Also the customer support is amazing! However, the shipping methods are horrible! The one company they used called “Sway” keep delivering my packages to the wrong address and I never receive my items. This is extremely frustrating, so bcuz of it I won’t be ordering for awhile until goat comes up with a better shipping or pick up location.
April 18, 2026
Horrible experience and I’m a frequent…
Horrible experience and I’m a frequent customer this is by far the worst experience for me yet my correct address and apartment was there and they still delivered to wrong address never received my package and they are giving me the run around to receive my refund !
May 13, 2026
My experience at the goat drop of…
My experience at the goat drop of center in my area has been great. Staff members are very welcoming, helpful, respectful and answer any questions i have.
May 13, 2026
Every time I order something it comes…
Every time I order something it comes as expected and in a timely manner
May 15, 2026
Paid extra for instant shipping to by…
Paid extra for instant shipping to by pass verification and then paid additional
For overnight shipping . My delivery was rescheduled for an additional day so I paid extra to not have next day shipping I contacted goat they took no accountability did not offer a resolution for the inconvenience
May 11, 2026
Goat always move fast with verifying…
Goat always move fast with verifying shoes. Shipping was outstanding.
May 13, 2026
Have never had problem with Goat as far…
Have never had problem with Goat as far as shoe quality & quick fast delivery
May 16, 2026
Excellent service
It was so easy and fast to purchase I didn’t have to go through no bs and they came right on time the delivery guy was communicating he delivered with so much care he didn’t throw my package like other delivery guys do the product came well packaged and so clean thank you for your excellent service I will be ordering more soon!!!
May 16, 2026
GOAT did a great job!
The Nike Pantom Luna 2 arrived in great shape. GOAT verified the boot and got it delivered in aa timely manner.
May 16, 2026
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