Maya USA INC. - GOBEKUSA Reviews 

180
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery services and note that products usually arrive promptly in perfect condition ready to use. Many people are genuinely impressed by the beautiful craftsmanship, sturdy materials, and overall high quality of the items they purchase for their homes. Some reviewers were not happy with severe shipping delays, mentioning that orders occasionally took much longer to arrive than initially stated on the platform. Conversely, a small portion of consumers felt quite frustrated when they received incorrect items, wrong colors, or experienced unexpected defects in product quality. Others also pointed out difficulties when trying to resolve these issues.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great quality and beautiful... See more

Quality

Clients share positive opinions on quality, highlighting beautiful items, excellent workmanship, and durable... See more

Delivery service

Customers had positive experiences with delivery service, reporting fast shipping times and items arriving on... See more

Order

Reviewers highlight ambiguous aspects of order, as customer experiences vary significantly. Many consumers... See more

Price

Consumers find price and cost considerations to be mixed. While many reviewers praise great prices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We have received our couch cover and they are good quality and we like them so far. The one dissapointing fact is the large (ugly) logo on the item, that doesn't make any sense. It says "Samantha ha... See more

Company replied

Rated 4 out of 5 stars

The product itself seems pretty good. My problem is that the "push" sign is about a quarter of an inch shorter than the "pull" sign reflected on the measurements cited on the website. Consequently th... See more

Company replied

Rated 5 out of 5 stars

Perfect motorcycle gloves. I read reviews that they were too stiff & rigid. Was not my experience. Rubbed some leather conditioner on it and totally comfortable.!would highly recommended -Jeff W

Company replied

Rated 5 out of 5 stars

We received a sheet just 3 days after placing the order. We consulted the cardiologist about using it with a pace maker who advised against it. We contacted GOBEK who began the process of return an... See more

Company replied


Company details

  1. Flooring Store
  2. Bathroom Supply Store
  3. Building Materials Store
  4. Home Improvement Store
  5. Tile Store

Written by the company

Gobek is an e-commerce online store and it is part of a group companies which has been in the business for over 20 years in many industries. We would like to share our 2 decades of work discipline experience with pleasure so that you can create more comfortable decorations in your living spaces that completely reflect your individual style. We are very excited to support you at every stage from foundation to insulation, from exterior to interior decoration, in your quantity calculation and in choosing the products closest to your dream design. We believe that the harmony between people's taste and the spaces they live in are crucial to expand their comfort zone and make life more livable. In this sense; we are happy to provide the most accurate products in your choices such as color, texture, or material. We, as the "gobek.com" family, are looking forward to inspiring you and delivering building and decoration materials that you can use in many living spaces such as homes, offices, hotels, cafes at the most affordable price.


Contact info

3.8

Great

TrustScore 4 out of 5

180 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(180)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great communication

great communication, thanks for the awesome deck

August 14, 2025
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

Hello, thank you for your positive feedback. We would love to work with you again!

Rated 2 out of 5 stars

Used Return Product

The order from GOBEKUSA was shiped from My Boxio. 1 of 3 items was opened used and resealed brfore being shipped to me. I assume a used return. I have had this issue in the past with My Boxio Inc. They don't seem to mind sending customers used product. This is of great concern because one must ask was this used return Boxio Solo used as is or for a toilet?

August 1, 2025
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

Hi Michael, First of all we are sorry for the quality issue that you have experienced. Please note that GOBEKUSA is only responsible of sending products from the different producers. This is an automated system and we just fulfill orders for various of producers. If you are not satisfied with the product, please get in touch with us by email and we will find a better solution for you. We are here to help you!

Rated 5 out of 5 stars

You had exactly what I wanted

You had exactly what I wanted, when the actual company neglected to tell me the product was discontinued. And sent me something I didn’t want. Thank you..

July 29, 2025
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

We are glad that we could help you! Thank you for the review and we hope to work with you again!

Rated 1 out of 5 stars

I have never received the product…

I have never received the product samples i paid for.

July 25, 2025
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

Hello Paul, can you please double-check?
This order seems delivered.

Delivered
ONTARIO, CA, US

08/05/2025, 10:36 A.M.

Rated 5 out of 5 stars

Received beautiful marble sink I ordered on second try, very happy.

I was afraid this was a scam and it turned out everything checked out and they made good on the mistake.

I ordered a marble sink in February with 8-14 week delivery time. Communication was good even if the delivery was taking a long time. Then I was informed in June the order was rejected at the port of Savannah and had been returned to Turkey. I was certain this was a scam and asked for a full refund. They had offered some alternatives but also quickly agreed to the refund. This act of quick resolution coupled with more information about actual shipping problems made me reassess my original skepticism. I subsequently reordered the sink with the agreement it would be air freighted in 4-8 weeks. The sink arrived today, in great condition, and in 4 weeks. I love it! Exactly what was shown in photos for approval. I regret jumping to conclusions about it being a scam - but these days it’s so hard to know once things start going a little wrong. Fortunately they quickly made it right and I have received the intended product.

Thank you Emma, Edo and Rebecca!

July 23, 2025
Unprompted review
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

Hi Melanie,

Thank you so much for taking the time to share your experience and for giving us the opportunity to make things right. We truly appreciate your patience and understanding throughout the process.

We completely understand how concerning it can be when unexpected issues arise—especially in today’s world. We’re grateful that you gave us a chance to resolve the situation, and we’re thrilled to hear that you’re happy with your sink and that it arrived safely and on time.

It means a lot to us that you reordered and ultimately felt confident in our team and product. We’ll be sure to pass your kind words along to Emma, Edo, and Rebecca—they’ll be so glad to hear them!

Warm regards,
GobekUSA Team

Rated 3 out of 5 stars

sizing needs to be bigger for american…

sizing needs to be bigger for american women.

July 3, 2025
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

Thank you for your feedback! We truly appreciate your input and will definitely take sizing into consideration as we continue to improve. Your insights help us serve our customers better — especially when it comes to fit and comfort.

Rated 5 out of 5 stars

Exactly what I needed

Exactly what I needed. Quick servicr

July 2, 2025
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

Thank you so much for your kind feedback! We're happy to hear that you found exactly what you needed and that our service was quick. We truly appreciate your support and hope to serve you again soon!

Rated 4 out of 5 stars

Refunded my order

I ordered two wall hooks a few months before they were to be installed in a new construction. When I realized I needed a 3rd hook, I ordered a single hook and it was smaller overall than the first two. When I requested an exchange for all three hooks, I was initially told only the 3rd would be exchanged as the first 2 were outside of the return period. After I explained that I needed 3 hooks that matched, Gobek agreed to refund all 3 hooks. I really appreciate them making this right.

July 9, 2025
Unprompted review
Rated 1 out of 5 stars

Would not honor accepted order that we were charged for. Bait and Switch Pricing

On June 9th my wife ordered a sink on Gobekusa.com for $854.05. We received order confirmation and my payment was accepted. 10 days later, on June 19th, my wife received an email from a Rebecca Fox at gobek, informing her that their "IT team discovered and corrected a price mismatch for the sink you ordered. Due to this, we are unable to process your order at the previous price."

Instead they said the price would be $1,380 but to "make up for it" they would give us a 7% discount and sell it to us for $1,283, or 51% above the order price.

Tried to reason with them, but it was like hitting my head against the wall.

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

On time

On time, quality product

June 23, 2025
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

Thank you so much for your kind feedback!

Rated 4 out of 5 stars

I'm genuinely shy about ordering online…

I'm genuinely shy about ordering online with so many scams but no worries they followed through and kept me up to date during the whole process

June 11, 2025
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

Thank you so much for your kind and thoughtful review. We completely understand how cautious online shopping can feel these days, and we’re truly glad we could earn your trust.
It means a lot to us that you felt supported and informed throughout the process. We're always here to provide a safe and smooth shopping experience.
Looking forward to serving you again soon! 💛

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Good product.

June 9, 2025
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

Thank you so much for your kind feedback!
We're thrilled to hear that you were happy with the quick delivery and the product itself.
Looking forward to serving you again soon!

Rated 5 out of 5 stars

Better than expected with quick free…

Better than expected with quick free shipping.

June 9, 2025
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

Thank you so much for your kind review! We're thrilled to hear that the product exceeded your expectations and that you were happy with our fast, free shipping. We truly appreciate your support and look forward to seeing you again in our store. Enjoy your purchase!

Rated 5 out of 5 stars

I've been looking for this chair for…

I've been looking for this chair for Months, mfg hasn't had it, Amazon didn't have it, Nowhere!!! But this co did ❤️ Thank you!!!

June 5, 2025
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

Thank you so much for your kind words! 🥰 We're thrilled we could help you find the chair you've been searching for. It means a lot to us that you chose our store — we're always here if you need anything else!

Rated 5 out of 5 stars

Great experience, fast shipping!

Great experience. Very fast shipping. Will use this company again!

June 4, 2025
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

Thank you so much for your wonderful feedback! 😊 We're happy to hear you had a great experience and that your order arrived quickly. Looking forward to serving you again in the future! 🙌

Rated 5 out of 5 stars

Marble Floor Tile

The marble tile I ordered is beautiful. I am happy with the purchase. The customer service is outstanding! I would certainly purchase from them again.

June 3, 2025
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

Thank you so much for your kind words! We're thrilled to hear that you’re happy with your marble tile and had a great experience with our customer service. Your satisfaction means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future!

Rated 5 out of 5 stars

Would give more stars if I could

Great communication, fast shipping, beautiful sink! Highly recommend

May 30, 2025
Maya USA INC. - GOBEKUSA logo

Reply from Maya USA INC. - GOBEKUSA

Thank you for your kind words! We're so glad you're happy with everything. It was a pleasure doing business with you!

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