Go Buses Reviews 7,444

The 56 Oakville go bus is extremely unreliable. I’ve been taking it to school for a couple months and I can never rely on it to be on time.it’s constantly canceled no matter the weather or time of day. I can rely on it to be canceled more than I can for transit. I’m especially disgusted by its star ratings on the official transit app there are no ways to officially rate a bus with out a 3rd party. witch makes me feel like the ratings are more to make GO Transit look good then giving reliable feedback. With how much bus fare has been raised and GO Transit reporting record profits last year I cant help but feel the quality of this service is unacceptable. But I guess that’s Canada the quality of everything in this country has gone down while are prices and taxes go up.

By Prabhjot Singh
The weather was uncertain. Dark skies were portending rain. It had already started getting dark before the G7 Foreign Ministers Conference could conclude on November 12, its last day. My wife had accompanied me from Toronto to cover the conference. Though we had planned to enjoy the lights and the evening at Niagara Falls, the weather was playing a spoilsport. We decided to skip the visit to Niagara Falls and return to Toronto before the weather really turned foul. One of several options before us was to stay in Niagara for the night and return the next morning. The second option was to return to Toronto by the first available public transport. A GO bus from Niagara to Burlington was scheduled to leave in 15 minutes. We decided to go for it and luckily made it to the GO Bus terminus well in time. Lo, what a bus with an amazing driver. He reminded us of the pilot who had flown us from Munich to Toronto. He greeted us with an announcement about the exact departure time and the route the bus would take to reach Burlington. Weather, he announced, would be rough at times with strong winds accompanying rain. He wanted all passengers to tighten their seat belts (incidentally, the bus did not have any belts). The bus had electronic screens showing its journey, and the driver, like a pilot, continued his commentary on all important attractions as the bus cruised to its destination. He made the journey interesting and memorable. Not only that, but he also escorted some of the passengers to the nearby subway so they would not lose time in finding the right platform and the train for their onward journeys.

Driver Mohamednur Abdiqadir is an amazing driver. I found out he's a new driver and I was surprised because he drove like a true professional. His driving skills were impeccable, but it was his kindness, patience, and respect that made him stand out to me. He is only young with outstanding treatment of his passengers. This was on the "100 - Palms to Halswell bus Saturday the 6th of December. #Great Job.

Your rude employees scratched our new, very expensive suitcases. We also arrived an hour late.

This is worst company ever! Buses always late minimum 40 minutes and nobody care. Nobody speaks English. Rude staff and customer service. Buses dirty, very cold in the bus.

Lady that answered phone was short and not very pleasant to communicate with for business.
They first said they would be right there, after 20 minutes did a call back, was unpleasant and after waiting for another 15 minutes NO Show. Very disappointing!!! I really don’t like writing bad reviews but was looking forward to a needed ride.

I took this bus Aug 31st 2025, AC was too high to the point I got sick. Especially with the changing weather, it was too high. Upon requesting the driver to put it little down, just asked him a question if he can put it low, the driver responded very rudely instead of being helpful.

The driver I had today made my experience great. His name was Darrell and I caught the 100 to The Palms at around 8.50am. His driving skills are impeccable. He was smooth with his steering, acceleration and braking. He was amazingly polite to all his passengers. I have had this driver before and I wanted to do another review because he is just that good.

Today I met one of the best drivers in the Go Bus from Waterloo to Bramlea station. I had a presentation in class and finished it just 4 minutes before the 10.20 a.m. bus, so I ran all the way from Conestoga to the bus station. But while I was running halfway I saw the bus leaving. I was so upset, yet the driver Muhammed saw me and he stopped the bus again for me and opened the doors!

This was a huge relief because I have to travel to Toronto to pick kids from school after my lectures and If I missed the bus, the next would be in one more hour.

I have come across drivers who don't even look at us sometimes when we are in the bus stand, but this amazing person went above and beyond. He even greeted me politely and was so nice.

Thanks so much for your service. We need more people like you!

30 mins into our trip from Newton to NYC we broke down on the Mass Pike. We waited 90 minutes for a new bus. There was almost no communication from the driver about what was happening. When a new bus did come, we then stopped 5 mins later at a rest area, presumably to drop off the original driver. But now we are on a major detour to drop her off. Zero communication from the new driver. No apologies or new arrival time. Best case scenario is 2.5 hours late for a 3.5 hour trip. Never again!

I have been with u guy for 7 years and this is the very first time I had ever had to wait a hour and 15 minutes. Know I don't get this upset usually but please fix the problem.

I've taken GoBus from Boston to NYC for past several years w/o a problem.
At Alewife station in Cambridge, the pick up site was moved due to construction. I was at the stated pick up location as per website; there was a sign "GoBus pick up here". I waited for an hour, no bus. No one is manning the phones (like they used to, when their customer service was really good), nothing on the website. I had to take an Amtrak for a lot more money. Very distressing at the time. I won't be using GoBus again!

Worst public transit in Ontario. Their drivers don’t care about doing their jobs properly. In my time using oakville go busses I’ve only encountered 2 drivers who are actually good at their jobs and a couple who try to do well and have a positive attitude but the rest are terrible. And every single one of their supervisors and customer service staff are just trash at their jobs and trash at communication. Honestly there is nothing that the oakville go transit staff do to make the service good. If I could give a 0 I would and everyone else should too

I really enjoyed this company even when there are so many bad reviews.
1. It was literally on point. There was no even a minute of delay. In that sense, get in time, preferably 15 minutes before.
2. The trip takes exactly the time they mentioned. It was 4 hours and a half from Boston to nyc.
3. Bathrooms are ok and with toilet paper.
4. Seats are very comfortable. I recommend bringing your pillow for taking a better nap.
5. I highly recommend them.

Hi, today I boarded a bus at Vienna/ Fairfax metro to NYC. It was suppose to leave at 7:30 and never left until 8:32. Over a hour late leaving because the bus driver doesn’t know what he is doing. I have a business meeting in NYC and now have to postpone it because the bus will not arrive at the designated time. I won’t use your service again because it is unreliable.

I was a reluctant to take GO Bus from NYC to Virginia after reading recent reviews, but it was the best option because of my schedule. I just got off in Virginia, it was a great trip worth five stars. Left on time from NYC. Very clean Seats, floors, and bathroom. The electric outlets worked perfectly. My Wi-Fi worked fine. Driver very good. Despite some traffic, rain and fog ALL the way, we arrived only 20 minutes past estimated arrival. The bathroom cleanest of any bus. Great trip.

Travel from Luxor to Hurghada in Egypt, for the luggage they ask me 100 egp, however in the ticket is written that will be free, because included in the ticket . I'm not complaining about the price, the problem is about the trust.

Been knowing about GoBus for years. Consistency is everything. Longevity. Many Thanks to whom all were and currently employed.

I recently rode Tyson’s to NYC with bus driver Kamal. Kamal was such a kind and timely driver. He made me and my passengers feel safe with his driving and he got us to NY safely. I am glad I booked with Go bus because of his friendliness!

Kamal was the best driver! He was caring, friendly, and funny and made sure I had a safe trip. Will definitely be back on Go Buses because of him.