GoCruise & Travel with Tony & Dan Reviews 65

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the helpfulness of the staff. Many people highlight the ease and efficiency of the booking process, making their holiday planning stress-free. Consumers frequently mention that the company goes above and beyond to ensure a memorable experience, providing excellent value for money. Reviewers appreciate the personalized approach and the quick responses to queries, which instills a sense of security and trust. The staff's knowledge and attentiveness are often cited as key reasons why customers return for future bookings, with many stating they wouldn't consider using anyone else.

What people talk about most

Service

People report positive experiences with service, consistently praising the exceptional and top-class... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the helpfulness and... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers highlight the ease... See more

Holidays

Customers had positive experiences with holidays. Many reviewers expressed satisfaction with the booking... See more

Customer service

Reviewers consistently mention positive feedback about customer service. Customers appreciate the helpfulness... See more

Based on these reviews

Rated 5 out of 5 stars

Dan always makes holiday booking so easy. The personal touch is much appreciated and we feel very safe in knowing he’s there if a problem arises, Dan is so quick to respond to messages and is a very r... See more

Company replied

Rated 5 out of 5 stars

Dan has booked my holidays for years now and I have been extremely happy with his brilliant service. This has included; many cruises, as well as most recently a holiday to Walt Disneyworld in Orlando.... See more

Company replied

Rated 5 out of 5 stars

What a fabulous young man Dan is. Everything he does is professional and timely. He has a lovely manner and is very approachable to answer the simplest of questions. I would not hesitate to recommend... See more

Company replied

Rated 5 out of 5 stars

We have recently come back from our first cruise to the Norwegian Fjords with MSC, which was arranged by Claire and Dan. All arrangements and information were efficiently produced and any queries we... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Travel Agency

Written by the company

We are a Kent-based family business, established in 2001. As GoCruise we (Tina & Tony Hammond) initially focused all our efforts towards the cruise sector and with that experience behind us, we remain cruise specialists, representing the vast majority of cruise lines on the world's oceans and rivers. However, as GoCruise & Travel we are now able to source and book your perfect land holidays too. Whether that is an African safari, a relaxing beach holiday, an adventure to the Galapagos or a short city break at home or away. Having laid the foundations and built up the business, Tina retired from the customer facing side of the company in 2010. After graduating from Southampton Solent university in 2019 our son, Dan, joined the business. Dan took his first cruise when he was just 18 months old and brings with him a younger generation's view of cruising. Whilst living in Southampton he acted as Port Agent for Royal Caribbean, Azamara and Marella cruises, gaining experience of the often-unseen side of the cruise industry. When Covid hit in 2020 Dan spent a great deal of his time helping our existing clients with the necessary re-booking of holidays, but he also took time out to help the wider community, answering questions from concerned holiday makers across social media channel


Contact info

4.8

Excellent

TrustScore 5 out of 5

65 reviews

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Rated 5 out of 5 stars

Absolutely top class service

Absolutely top class service again from these guys. Their cruise knowledge is second to none so you can be sure you’re getting something that is right for you. They never hard sell and will listen carefully to your requirements before recommending cruises. I would never consider booking with anyone else. Thanks again Dan!

April 4, 2026
Unprompted review
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Reply from GoCruise & Travel with Tony & Dan

Thank you so much for your feedback. We truly value your custom and humour. I know how much Dan enjoys your conversations. Once again thank you so much for your continued support.

Rated 5 out of 5 stars

We have used Tony and Dan for a few…

We have used Tony and Dan for a few years now. They are always happy to help and guide though the booking process.
Looking forward to booking with them again.

April 15, 2026
Unprompted review
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Reply from GoCruise & Travel with Tony & Dan

Roy, thank you so much for taking the time to review us. We thank you so much for your custom and always around to help where we can.

Rated 5 out of 5 stars

Dan has booked my holidays for years…

Dan has booked my holidays for years now and I have been extremely happy with his brilliant service. This has included; many cruises, as well as most recently a holiday to Walt Disneyworld in Orlando. I am a powered wheelchair user and have struggled previously with other travel companies, who haven't fully understood my needs. However, Dan knows exactly what I need and this has given me a huge piece of mind, when booking my holidays through him. Dan is available to be contacted a lot of the time and very approachable. Even when I have experienced issues while on holiday, Dan is always there to assist with coming up to resolutions. Thank you for all your help and continued assistance

March 27, 2026
Unprompted review
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Reply from GoCruise & Travel with Tony & Dan

James, thank you so much for taking the time to review your experience with us. We’re truly value your custom and know Dan very much enjoys working with you. We’re so glad to hear you’ve had such a brilliant and understanding service from Dan and I’m sure he’ll continue to do the very best for you. Thank you again for your time in writing this, it means a lot.

Rated 5 out of 5 stars

Quick and easy to book

Quick and easy to book. We added someone to the cabin after booking and it was really simple. Email direct to Dan and he is really quick to respond. So much easier than dealing with P&O directly. Looking forward to my next one in 5 weeks!

February 14, 2026
Unprompted review
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Reply from GoCruise & Travel with Tony & Dan

Izzy, thank you so much for taking the time to review leave some feedback. We’re so glad that Dan makes everything so simple and easy for you, we really appreciate your custom and always here to help.

Rated 5 out of 5 stars

Responsive and Attentative

We have used several other travel agents over the years but none have been as responsive and attentative as Dan.

December 1, 2025
Unprompted review
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Reply from GoCruise & Travel with Tony & Dan

Keith, thank you so much for taking the time to review Dan’s service. We were so glad to hear you had such an amazing time on your most recent trip. Thanks again.

Rated 5 out of 5 stars

Excellent service

Dan is always available to answer any query and makes the booking process so very easy. We've been using Tony and Dan for around 20 years and that speaks for itself :)

February 11, 2026
Unprompted review
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Reply from GoCruise & Travel with Tony & Dan

Thank you so much for taking the time to review us. We are so glad Dan managed to answer everything and makes the booking process so easy for you. We are so thankful for your long service custom.

Rated 5 out of 5 stars

Another great trip

Dan always makes holiday booking so easy. The personal touch is much appreciated and we feel very safe in knowing he’s there if a problem arises, Dan is so quick to respond to messages and is a very reassuring presence when things go wrong. We look forward to our next trip in September already booked through Dan. Thank you Go Cruise and Travel.

January 23, 2026
Unprompted review
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Reply from GoCruise & Travel with Tony & Dan

Sally, thank you so much for taking the time to review us and Dan’s service. We are so glad to hear you had such an easy experience booking through us.

Rated 5 out of 5 stars

Dan has booked my last few holidays

Dan has booked my last few holidays, he is always available and very responsive. This one he sorted an issue out for us with flights that worked much better to our advantage, giving us a closer hotel to the cruise port and also private transfer to the hotel which saved precious holiday time. This trip was a significant birthday, Dan took the worries away and went above and beyond to make it memorable!

January 3, 2026
Unprompted review
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Reply from GoCruise & Travel with Tony & Dan

Catherine, thank you so much for taking the time to review Dan’s service. We’re so glad to hear you had such a great time away for your significant birthday and were able to make it memorable. We truly value your custom. Thank you!

Rated 5 out of 5 stars

Excellent service from Dan as per usual

Excellent service from Dan who helped from the very start, guided me to the best type of cabin which was perfect for me! This ship was beyond my expectations and I have arrived back home and booked another cruise in the exact same cabin… as usual Dan helped with the technical questions I had and he always goes above and beyond. You definitely won’t go wrong using this company

December 17, 2025
Unprompted review
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Reply from GoCruise & Travel with Tony & Dan

Tina, we’re so glad to hear you had such an amazing time on holidays and thrilled to hear about your excellent service provided by Dan. We can’t thank you enough for taking the time to write this review and for your custom. Have a great New Year and if we can help with anything else, please let us know.

Rated 5 out of 5 stars

Excellent service

Excellent service

December 5, 2025
Unprompted review
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Reply from GoCruise & Travel with Tony & Dan

Thank you for taking the time to review us and we’re so glad to hear you had excellent service.

Rated 5 out of 5 stars

Cruise and Stay Florida

We have just returned from a cruise and stay and this is the first time we have used this company, following a recommendation. I can honestly say that customer service from Dan was outstanding and he went"above and beyond the call of duty."
We asked him to put together a package which included flights, cruise and accommodation prior to and after the cruise in Florida. This took a lot of organising on his part as we had connecting flights from Spain.
We will definitely consider contacting Dan when arranging any future holidays.

November 27, 2025
Unprompted review
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Reply from GoCruise & Travel with Tony & Dan

Margaret, thank you so much for taking the time to review us. We’re so glad you had such a great time in Florida and that Dan was outstanding through the booking process and beyond. We thoroughly value your views and look forward to helping you plan your next trip.

Rated 5 out of 5 stars

Thank you Dan!

Award winning Travel Agent Dan is one of the very best out there! I’d never choose to book with anyone else! From start to finish he looked after us and we can’t thank him enough! Thank you Dan!

December 11, 2025
Unprompted review
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Reply from GoCruise & Travel with Tony & Dan

Thank you so much for taking the time to review us! We are so glad Dan looked after you.

Rated 5 out of 5 stars

Excellent personal service from Dan &…

Excellent personal service from Dan & team *****

December 8, 2025
Unprompted review
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Reply from GoCruise & Travel with Tony & Dan

Thank you so much for taking the time to review our service. We hope we can be of assistance again in the future. Thank you again.

Rated 5 out of 5 stars

GoCruise & Travel - Amazing holiday, travel knowledge and customer care - simply the best!

Just returned from an amazing Cruise/hotel holiday in Japan organised by Dan at GoCruise & Travel, hotels, transfers and the holiday itself were all fantastic as was the customer care, recommendations and communications pre cruise. So relieved we’d booked via Dan as had issues with BA cancelling flights due to fog on the way out, BA had rebooked us onto an unsuitable flight 2 days later, not considering that we had a cruise to catch 2 days later so we contacted Dan who reassured us that they’d get things sorted and the team had alternative flights and overnight accommodation sorted really quickly via another airline. Would recommend to anyone booking cruise or land holiday, we already have another 2 booked!

October 2, 2025
Unprompted review
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Reply from GoCruise & Travel with Tony & Dan

Joanne, thank you so much for taking the time to review Dan. We are so glad Dan managed to get everything sorted for you and you still managed to have such an enjoyable trip.

Rated 5 out of 5 stars

Amazing experience with this company

Amazing experience with this company. Very personable and they couldn’t have done more. I will be using them going forward

Thank you

Craig S

September 1, 2025
Unprompted review
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Reply from GoCruise & Travel with Tony & Dan

Craig, thank you so much for taking the time to review your experience using us. We really appreciate your custom and always on hand to help. Thank you.

Rated 5 out of 5 stars

We went to the Rocky Mountains and…

We went to the Rocky Mountains and Alaska .
The whole trip was so well organised by Dan Hammond . Everything went very smoothly even though we did many different things.
We saw and experienced so much . It was fantastic.

July 8, 2025
Unprompted review
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Reply from GoCruise & Travel with Tony & Dan

Thank you so much Julie for taking the time to review your experience using Dan. We are so glad to hear you had such a fantastic time in Alaska. We truly value your feedback.

Rated 5 out of 5 stars

Outstanding Service

We’ve booked and completed 4 cruises with GoCruise & Travel each time looked after by Dan, the latest aboard The Royal Clipper. Their service levels are utterly outstanding and we’d highly recommend them to book any cruise. We would never use anyone else.

July 19, 2025
Unprompted review
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Reply from GoCruise & Travel with Tony & Dan

Steve and Denise, thank you so much for taking the time to review the service you’ve received from Dan. We were so glad to hear how much you enjoyed your time in Venice and onboard Royal Clipper! Thank you so much for your custom.

Rated 5 out of 5 stars

Fantastic service

Fantastic service from Dan and the team.
We had a wonderful time and are looking forward to going back again maybe next year and we will definitely use Dan and the team again.

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Dan is absolutely brilliant!

Dan is absolutely brilliant at meeting your needs and I highly recommend this company for all your holiday planning. He was able to put together a package that included a hotel stay . Nothing is ever too much trouble.

June 18, 2025
Unprompted review
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Reply from GoCruise & Travel with Tony & Dan

Keith, thank you so much for taking the time to review Dan’s service. We can’t express how much we value your custom and so glad you’ve had such a great experience. Thank you!

Rated 5 out of 5 stars

Norwegian Fjords.

We have recently come back from our first cruise to the Norwegian Fjords with MSC, which was arranged by Claire and Dan. All arrangements and information were efficiently produced and any queries we had were immediately solved. We would strongly recommend Go Cruise and Travel with Tony and Dan to anyone wishing to book a Cruise.
Mick and Carol Evans

June 14, 2025
Unprompted review
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Reply from GoCruise & Travel with Tony & Dan

Mick and Carol, thank you so much for taking the time to review us, it truly means a lot and we’re so glad to hear you’ve had such a great experience dealing with Claire and Dan.

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