Gocrv Reviews 14

This review is to speak about the professionalism, great customer service and wonderful personality of Supervisor Ms. Tracy! Tracy was patient, and went above and beyond with ensuring my questions were answered and that I was confirmed and booked for my upcoming vacation. Tracy is a definite asset to your company and needs to be recognized for great service!

This company is dishonest. I purchased an upgraded package and when I finally booked a hotel, then charged my credit card $3,000 when I was told it would only be $300. They are refusing to refund me and said there are no funds whatsoever.
DO NOT USE THIS COMPANY. IT IS CHEAPER TO BOOK ON YOUR OWN.

BEWARE TIMESHARE SCAM
I have been travelling to The Fountains for over 10 years and know this is a timeshare resort although I am not an owner. During my annual stay in November 2025 I received a telephone call saying that if I attended a presentation I would receive a free week stay that could be used at any Bluegreen resort and would be valid to use for one year.

I did attend the next day but after the presentation felt that as an older person buying timeshare wouldn’t have been in my best interest and that it was better value for me to carry on booking my annual vacation with The Fountains through Booking.com. By this time another salesman joined the conversation and tried to convince me to still buy and my children could take it over but I said no as I couldn’t put this on them without asking them first and needless to say the sales reps weren’t at all happy.

On the way out I collected the promotion certificate for a free 7 night resort stay in a condominium for up to 4 people and when I returned to the UK read on the information sheet that I needed to open an account and register the certificate online with gocrv.com which I did. Before I could go any further to book my stay I had to pay $150 which states was a refundable deposit. I have since tried to get this refundable deposit back but to no avail.

After paying the $150 I tried to book The Fountains online but this is not an option and there is very few to choose from and most are saying there are no 1 bedrooms and to pay $495 for a 2 bedroomed. I have tried calling gocrv customer services numerous times but have been left on hold often for over 90 minutes and have never got to talk to an advisor. As I am calling from the United Kingdom this has not been easy not only the cost of the calls but also the GMT time difference and am now assuming this is a scam!! I have also looked up reviews on this company and all the feedback is that people are experiencing the same problems as myself and advising not to pay any money as this company is a scam.

I am extremely surprised that a reputable company such as Bluegreen is involved with this company causing people problems who have visited the presentation at The Fountains in good faith. Also when given the certificate was advised that I could use this to book The Fountains and that this would be an easy process!!

I also emailed Bluegreen Customer Services online advising them of my experience and asked if they could advise who I needed to contact to make my reservation at The Fountains but I haven’t even received a response from them!!

Though we didn't book today because of scheduling issues on our part...I want to give our agent Maureen the HIGHEST marks as she was extremely professional, sensitive, and thoughtful in helping us decide what is best for us on booking a cruise.

review: I received an incentive certificate for a free cruise from goCRV for doing a timeshare presentation. I'll start this all off with this is the worst company ever, and almost considered a scam. Companies can provide an unlimited amount of these for an annual $595 cost, which means they are worthless, and my story will confirm this, as well as their 1.15 rating on BBB!
So I received the certificate and it requires a $198 non-refundable deposit with 2 date options that are 30 days apart. As I did this twice, they will call you and say those dates are not available. When asked about other fees, you're responsible for port fees and taxes. I would email and call them every 2 weeks to see what's available, and requesting Royal Caribbean, as that's our favorite and on their list of cruise lines... but even Carnival wasn't available. After about 7-8 months of this, I finally had it. While on the phone with him, I said this sounds like a scam and that I will report him to BBB and Consumer Affairs. They put me on hold and what a coincidence, a Carnival cruise showed up! Just to get this over with, we took it, which was a 4 night cruise. After all the fees, it cost us about $600 for their lowest tier inside cabin. Since a friend wanted to go as well, we told them what we are going on, and they booked it separately with a cruise broker... and guess what? They paid about $580, less than our "free cruise"!! No wonder they have a ton of horrible reviews! We just reveived another certificate, and we're throwing it out because it's absolutely garbage! Shame on people using goCRV, and shame on this company for being a scam!

An absolute scam. They ask for $198 upfront to activate account. When I called for reservations and service I was told no flights or cruises except 1 cruise to Mexico were available. just an absolute joke. Stay FAR FAR away!!!!!!!!!

Horrible, unprofessional, and condescending customer service, that’s IF you get anyone on the line. You have to be on hold 45+ minutes for someone to pick up. Packages suck, and you pay way more than if you would plan the vacation yourself. It’s a legal scam, if you will. Here’s to hoping I get my deposit back.

They have never been able to offer travel for any dates requested. Anytime I make a request, they always comeback and state, "well, all I could get is this date or that date." And it always takes about 30 minutes of hold time and then 30 minutes for them to look up the travel dates. I have no idea why it takes so long to look up travel dates. Any travel site can do it in minutes.

PLEASE Do NOT Book or register for that free gift. YOU GET No information as to what hotel, or location until after you've given them the $198.00 Deposit. That is when the duck and dodge or switch and bait take place. You have NO idea when you will recieve the "FREE" package you just put a deposit of $198 on. DO NOT EVER TRUST A COMPANY that does this. Shouldn't you be able to pick your desitination BEFORE you hand over $198.00 seeing where the exact hotel or resort is? Good thing I was able to reverse my debit of $198.00 in like 2 minutes. Bottom Line is this is a time share . vacation club membership thingy they are trying to get folks into.

I’ve paid the $150. Now I’ve called twice today and stayed on the line for an hour each call to never reach a person to actually book a “free” ( not free per their website small print) cruise. I selected the call back option after the first hour and did not receive a call back. The second call was was at 4pm and I waited on the line until 5pm which is when they close their business. I will try again tomorrow. This is already looking like a scam to get you $150 and more if they can and you get what they tried to get from you at a time share presentation that we did not buy. -that is $$$!

Danissa deliberately put me on hold 3 times, making the call a total of 1.45 hours because I asked to forward my refund check since I’m moving. Clearly, they lied about “speaking to their supervisor” and knew I had patients waiting but did this on purpose as a means of control. The patient waited and was seen anyway, I hope Danissa feels good about the negligent work she did during the business day. I have no other way to communicate than during her time. I guess her time is more important than the time I use to provide medical treatment to human beings.

I would like to submit this as a formal grievance form today’s call.

And I am expecting my full deposit back within the timeframe specified. If not, this matter will be escalated.

They offer you a cruise date, take your money, then you find out you can't actually get on a cruise. This has to be the worst company I have ever done business with, all time. It is a bait and switch and I wish I had read a review before taking this on. I hope I can convince my credit card compnay to at least refund me my money.

Most of the time it’s hard to get ahold of anyone, seems to be almost everyone’s issue in their review. They have bad attitudes, interrupting, talk over the top of you, Take it or leave type attitudes and talk like they hate their jobs.Reps don’t tell the truth about booking descriptions either, I called the resort to verify info given by reservations specialist. And their web site glitches all the time which was a nightmare booking my dates. Info on the website does not match resort website info which is scary leaving when traveling, especially outside of the country. This is a fulfillment company and is very stressful and hard to work with. It’s not worth the money. There are tons and tons of bad reviews about GoCRV. I will also be writing a review on the BBB even they are not accredited by the BBB.

gocrv.com handles so-called travel gift certificates given as incentives to entice you to visit a timeshare, or to buy into, or move an account, with one travel/vacation company to another.
They seem to be written in order to make it as difficult as possible to use them.
Customer service personal are friendly but given no useful information to help.
The current 'gift' requires me to register it. A choice of 3 packages with different 'reservation fees' are available. Very little info is given when clicking on the 'Learn More' button. The least expensive one shows very few destinations with 'other' as a choice. Customer service can provide no enlightenment as to what is available. Only 'reservations' can. But reservations is not reachable until you jump through hoops and pick your package and pay, then choose preferred dates and alternate dates (at least 30 days later) FOR THE SAME LOCATION. No thought given to the probability that you might not have a reason to visit the same place month(s) apart.
Again, so-called Customer Service can only tell you how to proceed to the next step -I.E. choose dates and locations that may not be at all useful with no information.
Customer service at the company providing the certificate has no real information about them, only some feedback from previous recipients. They do not even know how they work-I.E.- steps to be taken.
The set up with gocrv is horrible and they should be able to provide some useful guidelines for choices and customer service with a little helpful information as opposed to -go jump through the hoops- and hope for the best.
I don't know whom is responsible for writing these but issuing companies should familiarize themselves these when offering them and have sales people familiar with the limitations.