One star, would not recommend
One star, would not recommend. We rejected a faulty campervan on day two and it took solicitors and over four months to get our money back.
We bought a VW Transporter T6 campervan conversion from Go European in Cannock in January 2026 for £34,995. Their website described their used vehicles as being in pristine condition, with every vehicle going through a thorough inspection before sale.
Collection was delayed by a month while they fitted a gas locker and a replacement fridge. When I collected the van the fridge installation was poor: a smaller fridge than the one in the van we viewed, with a 68mm gap above it covered by what looked like a home-made grille. That same day we found the bed would no longer extend because the new fridge blocked it, and the next day we found the heating system didn't work and there was a problem with the gas supply. Go European later confirmed in writing that the bed didn't extend, the heating was inoperable due to a failed control panel, the alternator belt needed replacing and the fridge vent finish was substandard.
A vehicle history check also revealed a mileage discrepancy: the 2023 MOT recorded over 1,300 miles fewer than the MOT the year before. We raised this with Go European and it was simply ignored.
We returned the van the day after collection and rejected it under the Consumer Rights Act 2015, well within the 30-day short-term right to reject. Go European refused to accept the rejection, insisted they had a right to repair, carried out repairs without our consent, and offered £1,000 as a goodwill gesture to keep the van. We declined.
So we instructed Stormcatcher Law, who were professional and determined from start to finish, and the only reason this ended in a full refund. Their letter before action brought no resolution. Invitations to mediate went unanswered. In May Stormcatcher made an offer to settle for the purchase price alone, waiving our claim to costs and damages. Go European accepted in writing on 22 May and promised payment within 14 days. Payment didn't arrive. They then stopped responding to all messages, including from our solicitors, until 8 July. The refund finally arrived on 10 July 2026, more than four months after we rejected the van.
We got the purchase price back, but we are still around £3,000 out of pocket in legal fees, plus the insurance and tax we had to keep on a van that was sitting on their forecourt the whole time. Nothing was offered towards any of it.
Our advice: check anything you buy here very carefully before handing over money, and know your rights under the Consumer Rights Act. Our experience was that getting a clear-cut problem put right was a long and expensive fight.