From ordering to the installation, everything genuinely went smoothly with good communication and all timelines beaten. The speed is as advertised and so far service has been exceptional compared to m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been a customer of GoFibre for 2 years now and the service and connection have both been superb. I called today to renew my contract, a process that was very easy and transparent, thanks to Chery... See more
Company replied
First of all I like GoFibre because their first rate customer service is based in Scotland. I am a retired engineer and appreciate not being spoken down to. Advice from their tech meant upgrading my c... See more
Company replied
No false promises and connected at the specified time. Engineers Mark and Dale were very pleasant and professional. Day after connection had a few issues and the help centre support team were absolute... See more
Company replied
Company details
Written by the company
We're a Scottish, local, independent broadband provider focused on delivering amazing connectivity to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 120,000 homes and businesses in more than 40 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our local customer service team are always on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable and buffer-free world of GoFibre broadband.
Contact info
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, United Kingdom
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivered what they promised at the…
Delivered what they promised at the times they said they would.
Everyone at Gofibre that I have dealt with has been professional and very easy to deal with
July 16, 2026
Reply from GoFibre Broadband
Thanks for taking the time to leave a review!
It's great to hear that we delivered what we promised and kept things moving when we said we would. We know how important clear communication and reliability are, so it's especially pleasing to read feedback like this.
I'm also delighted to hear that everyone you've dealt with at GoFibre has been professional and easy to work with. Providing a straightforward, positive experience from start to finish is exactly what we aim for, and your comments will be appreciated by the whole team.
Thank you again for your kind words and for choosing GoFibre.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Quick installation and no mess
July 16, 2026
Reply from GoFibre Broadband
Thanks for taking the time to leave a review!
I'm delighted to hear that your installation was completed quickly and that everything was left clean and tidy afterwards. Our engineers take great pride not only in getting customers connected as efficiently as possible, but also tidying up after themselves!
It's always rewarding to receive feedback that highlights the care and professionalism of our installation teams, and I'll be sure your comments are shared with them.
Thank you again for choosing GoFibre and for your kind words. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Just what was needed!
Recently bit the bullet and ditched the copper wires in favour of FTTP with GoFibre.
No regrets whatsoever - efficient installation, working straight out of the box and effective and friendly customer service at the end of the line if needed.
Doubled the speed, halved the bill and delighted with results. Don't normally place reviews but on this occasion, would highly recommend.
July 16, 2026
Unprompted review
Reply from GoFibre Broadband
Hi Stuart,
Thanks so much for taking the time to leave such a thoughtful review, especially as you mention you don't normally write them.
It's fantastic to hear that making the switch from copper to full fibre has been such a positive experience for you. From the efficient installation and smooth setup to the support you've received from our customer service team, it sounds like everything came together exactly as it should.
"Doubled the speed, halved the bill" is the kind of feedback we love to hear! We're delighted that you're already seeing the benefits of the service and that it's delivering the results you were hoping for.
Thank you again for your recommendation and for choosing GoFibre. It means a great deal to us that you've made an exception to leave a review, and we're thrilled that your experience has been such a positive one. Welcome to GoFibre! 😊
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Absolutely brilliant
Absolutely brilliant, easy to contact. Friendly, efficient and fixed the problem very quickly. I could not be happier. Thank you GoFibre.
July 15, 2026
Unprompted review
Reply from GoFibre Broadband
Thanks so much for this, Patricia!
I'm delighted to hear that you found our team easy to contact and that your issue was resolved quickly. When something isn't working as it should, we know how important it is to get things sorted efficiently, so it's fantastic to hear that the experience was both smooth and effective.
It's also lovely to read your comments about the team being friendly and helpful throughout. We take great pride in providing excellent customer service, and feedback like this means a lot to everyone involved.
Thank you again for your kind words and for choosing GoFibre. We're thrilled to hear you're so happy with the service.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Only been a few days conected
Only been a few days conected , so early days. Great having a good conection. Insolatoion was straight forward , staff were pleasant. Can't say anymore than that.
July 10, 2026
Reply from GoFibre Broadband
Hi,
Thanks for the fantastic review!
We're really pleased to hear you're already enjoying the connection and that the installation was straightforward. It's also great to know our team made a positive impression along the way.
Although it's only been a few days, we're delighted everything has got off to a strong start.
Thanks for choosing GoFibre and welcome to the GoFibre family!
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great internet service and amazing…
Great internet service and amazing efficient service
July 10, 2026
Reply from GoFibre Broadband
Hi,
Thanks so much for this positive review! We're glad the internet is up and running smoothly.
Also, it's great to hear about our amazing and efficient service - we think the team are amazing too!
Thanks so much for choosing your local provider!
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Very smooth installation from start to…
Very smooth installation from start to finish,no issues whatsoever
July 10, 2026
Reply from GoFibre Broadband
Hi Kirsty,
No issues! That's what we want to hear! Thanks so much for taking the time to write this review.
Sounds like our engineers got the memo about smooth installations so that's fantastic, and they'll really appreciate this feedback.
Thanks for choosing Gofibre - Welcome to the GoFibre family!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Was kept informed during the entire…
Was kept informed during the entire process. The installation teams were unobtrusive and efficient at every stage.
July 7, 2026
Reply from GoFibre Broadband
Hey Peter,
Thank you for the fantastic review!
We’re really pleased to hear you were kept well informed throughout the entire process and that our installation teams were efficient and respectful of your property at every stage.
Providing a smooth, professional experience with minimal disruption is exactly what we aim to deliver. Thank you again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
From start to finish everything was…
From start to finish everything was handled extremely professionally and extremely quick.
July 9, 2026
Reply from GoFibre Broadband
Hey Marion,
Thank you for the fantastic review!
We’re delighted to hear everything was handled professionally and efficiently from start to finish. Providing a quick, straightforward experience while maintaining a high standard of service is exactly what we aim to deliver.
Thank you again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Excellent reliable broadband
Excellent reliable broadband. Cheryl was very helpful arranging everything.
July 7, 2026
Reply from GoFibre Broadband
Hey Adam,
Thank you for the fantastic review!
We’re delighted to hear you’re enjoying an excellent and reliable broadband service. It’s also brilliant to know Cheryl was so helpful in getting everything arranged and making the process straightforward.
We’ll be sure to pass your kind words on to Cheryl. Thank you again for choosing GoFibre and for taking the time to leave us a review!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
So far - very good
Responsive company, excellent install (engineer went to considerable trouble to ensure fibre ran where I asked and equipment located where requested), service provisioned within minutes of installation. Over the 48hrs since installation speeds have never been below the contracted bandwidth. Can't comment on WiFi as using my own.
July 9, 2026
Unprompted review
Reply from GoFibre Broadband
Hey Bob,
Thank you for such a detailed and fantastic review!
We’re delighted to hear you found GoFibre responsive and that the installation experience was such a positive one. It’s especially great to know the engineer went the extra mile to route the fibre and position the equipment exactly where you wanted it.
Getting your service up and running within minutes and hearing that your speeds have consistently met or exceeded your contracted bandwidth is brilliant feedback.
Thank you again for choosing GoFibre and for taking the time to share your experience. We hope you continue to enjoy your ultra-fast, reliable connection!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Was a bit rocky at first but it was…
Was a bit rocky at first but it was getting set up but things were sorted fairly fast now I have no problems 👍.
July 8, 2026
Reply from GoFibre Broadband
Hey Anne,
Thank you for taking the time to leave a review!
We’re sorry things were a little rocky during the initial setup, but we’re really pleased to hear the issues were sorted quickly and that everything is now working as it should.
Thank you for your patience while we got things resolved, and we hope you continue to enjoy a reliable, hassle-free connection with GoFibre.
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Doing everything right as far as I'm…
Doing everything right as far as I'm concerned.
Helpful, friendly staff (Cheryl)
No hassle
July 8, 2026
Reply from GoFibre Broadband
Hey,
Thank you for the fantastic review!
We’re delighted to hear we’re doing everything right as far as you’re concerned! It’s brilliant to know Cheryl was friendly and helpful, and that everything was sorted without any hassle.
We’ll be sure to pass your kind words on to Cheryl. Thank you again for choosing GoFibre and for taking the time to leave us such great feedback!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Online Chat Assistant
I used GoFiber's chat assistant online to re-new my contract. Absolutely fantastic service always. I was connected to Cheryl Dixon who was amazing! Answered all of my questions very quickly and effectively no problems at all. Fabulous customer service!
July 7, 2026
Reply from GoFibre Broadband
Hey Jaz,
Thank you for such a fantastic review!
We’re delighted to hear you had such a great experience renewing your contract through our online chat. Making it quick and easy to speak directly with a member of our team is exactly the kind of service we aim to provide.
It’s brilliant to hear Cheryl answered all your questions quickly and efficiently and made the whole renewal process so straightforward. We’ll be sure to pass your lovely feedback on to her.
Thank you again for your continued support and for choosing GoFibre. Here’s to another great contract with us!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Champion
Champion. Great connection. Easy install and switch over. Fantastic GoFibre are honouring the excit fee. Brilliant staff to do business with. Both in sales and on site work. Can not fault anyone. Thank you.
July 7, 2026
Reply from GoFibre Broadband
Hey Angela,
Thank you for such a brilliant review!
We’re delighted to hear you’re enjoying a great connection and that both the installation and switch were straightforward.
It’s also great to know our switching credit helped towards the exit fee from your previous provider and made the move to GoFibre even easier.
We really appreciate your kind words about both our sales team and the engineers on site. We’ll be sure to share your feedback with the teams involved.
Thank you again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great service throughout
Both installers were very polite and helpful. Great communication throughout and job completed on time.
July 7, 2026
Reply from GoFibre Broadband
Hey Louise,
Thank you for the fantastic review!
We’re really pleased to hear you received great service throughout the whole process. It’s brilliant to know the installers were polite and helpful, communication was clear, and everything was completed on time.
Thank you again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hey Paul,
Thank you for the great review!
We’re really pleased to hear everything was straightforward and hassle-free, with no problems along the way. That’s exactly the kind of smooth experience we aim to deliver.
Thanks again for choosing GoFibre and welcome to the GoFibre family!
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
I had this for few days now
I had this for few days now, and it the best actually. No problem at all, no signal issues, no stuggling with the Internet box. All pretty good, even better. I how it doesn't go frozen or jam with signal which is amazing ad I can work on my laptop and play on PS5 without having to wait for hours on down load which is what I love about it.
July 7, 2026
Reply from GoFibre Broadband
Hey,
Thank you for the fantastic review!
We’re delighted to hear you’ve had such a great experience with GoFibre so far and that your connection has been fast, reliable and hassle-free.
It’s brilliant to know you can work on your laptop and enjoy gaming on your PS5 without signal issues or long waits for downloads. That’s exactly the kind of smooth, ultra-fast broadband experience we aim to deliver.
Thank you again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reliable broadband and good service
Just renewed my contract after two trouble free years. I spoke to Cheryl and she set up the next two years for me and was a delight to deal with, so good speaking to UK based staff who are knowledgeable and efficient.
July 3, 2026
Reply from GoFibre Broadband
Hey,
Thank you for such a fantastic review!
We’re delighted to hear you’ve enjoyed two trouble-free years with GoFibre and have chosen to stay with us for another two.
It’s brilliant to hear Cheryl made the renewal process so straightforward and was knowledgeable, efficient and a pleasure to deal with. We’ll be sure to pass your kind words on to her.
We’re proud to have a UK-based team who are easy to reach and ready to help, so it’s great to know that continues to make a difference.
Thank you again for your continued loyalty and for choosing GoFibre. Here’s to another two great years!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Go fibre were brilliant
Go fibre were brilliant. I called twice before installation and both times my call was answered straight away and the UK staff could not have been more helpful. On the day of installation it was very easy and switchover was immediate. I was helped make a password for my WiFi to allow me to easily connect all devices to it.
June 23, 2026
Reply from GoFibre Broadband
Hey,
Thank you for such a fantastic review!
We’re delighted to hear you had such a positive experience with GoFibre from your first phone call right through to getting connected.
Being able to speak directly with our UK-based team without long waits is something we’re really proud of, so it’s great to know our advisors were helpful whenever you needed us.
We’re also pleased the installation and switchover were straightforward and that the engineer took the time to help personalise your Wi-Fi password, making it easier to get all your devices connected.
Thank you again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.