From ordering to the installation, everything genuinely went smoothly with good communication and all timelines beaten. The speed is as advertised and so far service has been exceptional compared to m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been a customer of GoFibre for 2 years now and the service and connection have both been superb. I called today to renew my contract, a process that was very easy and transparent, thanks to Chery... See more
Company replied
First of all I like GoFibre because their first rate customer service is based in Scotland. I am a retired engineer and appreciate not being spoken down to. Advice from their tech meant upgrading my c... See more
Company replied
No false promises and connected at the specified time. Engineers Mark and Dale were very pleasant and professional. Day after connection had a few issues and the help centre support team were absolute... See more
Company replied
Company details
Written by the company
We're a Scottish, local, independent broadband provider focused on delivering amazing connectivity to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 120,000 homes and businesses in more than 40 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our local customer service team are always on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable and buffer-free world of GoFibre broadband.
Contact info
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, United Kingdom
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very smooth from start to finish
Very smooth from start to finish. Kept us well informed and took care of the switch and everything! Very recommended.
June 23, 2026
Reply from GoFibre Broadband
Hey Raf,
Thank you for the brilliant review! We’re really pleased to hear everything went smoothly from start to finish.
Keeping you informed throughout the process and taking care of the switch for you is exactly the kind of hassle-free experience we aim to deliver. It’s great to know everything was handled smoothly and that you felt looked after every step of the way.
We really appreciate the recommendation – thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The engineer was so polite and well…
The engineer was so polite and well mannered. He didn't rush, and assisted in sorting out my mobile and tv's.
June 23, 2026
Reply from GoFibre Broadband
Hey Jenifer,
Thank you for the fantastic review! We’re really pleased to hear the engineer made such a positive impression.
Taking the time to help with your mobile and TVs, without rushing the job, is exactly the kind of ultra-helpful service we aim to deliver. It’s great to know they were polite, well-mannered and made sure everything was working before they left.
Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy.
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The worst internet provider i’ve had
The worst internet provider i’ve had. Constantly phoning them to try and sort my low speeds and internet disconnecting.This has been going on since i had the FIBRE installed from October last year and issues still going on. I was told there was nothing wrong to then finding out from one of their tech team that there was an issue with the router which was replaced but problems still ongoing. Constantly fobbed off on the phone. I asked to speak to a manager but there’s no managers in the office. No mention of compensation or some discount, i will be taking this further if they do not terminate my contract. I would have gave -5 stars if i could.
Do not let them take your money
June 22, 2026
Unprompted review
Reply from GoFibre Broadband
Hi Neil,
I'm genuinely really sorry to hear of your experience so far, and the inconvenience this has caused you.
I want to review your case in more depth to understand what's causing the issue you're experiencing, alongside how we've failed to act and resolve this effectively for you.
I've requested your contact details through Trustpilot so we can look into this further for you. I'm really confident we can fix the connection issues and turn this experience around for you.
Thanks
Gregor
*Updated Response*
Hi Neil,
We've taken a closer look at your account, and we’re arranging further investigation once you’re back home so we can properly work through the dropouts and get to the root cause.
Thank you for continuing to work with us while we look to get this resolved.
We’ll pick this back up with you as planned and take the next steps directly.
Our priority is to either get your service performing as it should or ensure you’re supported with a clear outcome.
Thanks again for your feedback, it’s important we get this right
Thanks
Gareth
great service
June 18, 2026
Reply from GoFibre Broadband
Hey Keith,
Thank you for the great review! We’re really pleased to hear you’ve had a great experience with the service.
Thanks again for choosing GoFibre – we really appreciate it!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hey Damian,
Thank you for the fantastic review! We’re really pleased to hear you found the team friendly and that the installation was carried out efficiently.
That’s exactly the kind of smooth, hassle-free experience we aim to deliver from start to finish. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Shocking company
Shocking company, a lot of drops on the internet Engineer couldn’t fit the cable correctly i lost internet on the Thursday afternoon and they cant send someone out till the next Wednesday as a Urgent assessment they don’t have a clue on how to run a company very small and they dont work weekends do not buy from these people!!
June 18, 2026
Unprompted review
Reply from GoFibre Broadband
Hi Mark,
Thanks for taking the time to share your feedback, I’m really sorry to hear about your experience and the disruption this has caused, and not the experience we want you to have.
We’d like to reach out to you directly to talk things through and make sure we’re taking the right next steps. A member of the team will be in touch shortly.
We appreciate your patience and the opportunity to put this right.
Thanks
Gareth
GoFibre Customer Services
Installation
Arranged booked times for the work and the installation work very satisfactory carried out and explained including any questioned answered when contacting helpline.
June 16, 2026
Reply from GoFibre Broadband
Hey Joseph,
Thank you for the fantastic review!
We’re really pleased to hear the installation was arranged at a convenient time and that the work was carried out to your satisfaction.
It’s also great to know everything was explained clearly and that any questions you had were answered by both the installation team and our support team. Providing a smooth and informative experience from start to finish is exactly what we aim for.
Thanks again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy.
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Professional service and staff.
June 18, 2026
Reply from GoFibre Broadband
Hey Wendy,
Thank you for the fantastic review! We’re really pleased to hear you found both the service and the team professional throughout.
That’s exactly the standard we aim to deliver for every customer. Thanks again for choosing GoFibre!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy.
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The engineer went above and beyond to…
The engineer went above and beyond to install my broadband.and very friendly too
June 16, 2026
Reply from GoFibre Broadband
Hey Kenneth,
Thank you for the fantastic review! We’re really pleased to hear the engineer went above and beyond to get your broadband installed and made such a positive impression along the way.
Friendly service and going the extra mile is exactly what we aim to deliver, so it’s brilliant to hear that was your experience.
Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Game Changer
We moved from Edinburgh to the Borders and I decided to take my current provider with me until their contract expired, but couldnt work from home as I kept disconnecting from meetings I was hosting, screen freezing while presenting. Pretty much unusable.So contacted Gofibre on a tuesday and got installed on the same week friday!
The engineer was kind, effective and had me up and running in no time. Working from home now with no issues whatsoever, so far I havent had any issues and am very happy
June 16, 2026
Reply from GoFibre Broadband
Hey Thomas,
Thank you for such a fantastic review! We’re really pleased to hear GoFibre has made such a difference, especially when working from home. Constantly dropping out of meetings and having screens freeze during presentations is incredibly frustrating, so we're delighted we could get you connected quickly and back up and running with a reliable service.
Getting you installed within the same week and hearing that everything has been running smoothly since is exactly the kind of experience we aim to deliver. We’ll also be sure to pass your kind words on to the engineer – they’ll be made up to hear that!
We hope you continue to enjoy a seamless working-from-home experience. Thanks again for choosing GoFibre and welcome to the family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy.
Refer here: https://rewards.gofibre.co.uk/?source=cstp
GoFibre have been outstanding
GoFibre have been outstanding at every stage of the process. Their staff have all been excellent and the broadband has worked faultlessly after years of hopeless connectivity. Keep up the good work!
March 30, 2026
Reply from GoFibre Broadband
Hey Dr David Robson,
Thank you for such a brilliant review! We’re delighted to hear GoFibre has been outstanding at every stage of your journey with us.
It’s especially rewarding to hear that after years of struggling with poor connectivity, you’re now enjoying a faultless broadband service. That’s exactly why we do what we do!
We’ll also make sure your kind words are shared with the team – they’ll be made up to hear them.
Thank you again for your support and encouragement. We’ll certainly do our best to keep up the good work!
Jake
Reply from GoFibre Broadband
Hey Vince,
Thank you for the fantastic review! We’re really pleased to hear the installation was completed quickly, the engineer was polite, and everything was left nice and tidy afterwards.
That’s exactly the kind of hassle-free experience we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hey Tony,
Thank you for the great review! We’re really pleased to hear you found the service timely, polite and efficient.
That’s exactly the standard we aim to deliver for every customer. Thanks again for choosing GoFibre!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy.
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hey Raymond,
Thank you for the fantastic review! It was an absolute pleasure assisting you sorting out your new deal, and I'm really pleased to hear you found the service friendly and helpful.
Providing straightforward advice and making things as easy as possible is exactly what we aim for, so your kind words genuinely mean a lot.
Thank you again for taking the time to leave a review and for choosing GoFibre - again!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hey Margaret,
Thank you for the fantastic review! We’re really pleased to hear everything was simple and quick, and that the engineer made such a positive impression.
Friendly, efficient service is exactly what we aim to deliver from start to finish. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Seamless Switching
The switching process was straightforward and seamless. The engineer who came to make the new connection was on time friendly and efficient and caused minimal disruption. He provided information about the new connection related to download speed etc.
June 1, 2026
Reply from GoFibre Broadband
Hey Wendy,
Thank you for such a brilliant review! We’re really pleased to hear the switching process was straightforward and seamless from start to finish.
It’s great to know the engineer arrived on time, carried out the installation efficiently and kept disruption to a minimum. Taking the time to explain the new connection and speeds is exactly the kind of ultra-helpful service we aim to deliver.
Thanks again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Everyone I dealt with were polite…
Everyone I dealt with were polite friendly and efficient. The communication was great throughout whole process And the connection was explained well quick and tidy.
June 12, 2026
Reply from GoFibre Broadband
Hey Neil,
Thank you for the fantastic review! We’re really pleased to hear everyone you dealt with was polite, friendly and efficient throughout the process.
It’s great to know the communication kept you informed every step of the way and that the installation was explained clearly, carried out quickly and left nice and tidy. That’s exactly the kind of ultra-smooth experience we aim to deliver!
Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Guys were fab
June 10, 2026
Reply from GoFibre Broadband
Hey Murray,
Thank you for the fantastic review! We’re really pleased to hear the team were fab and made such a positive impression.
That’s exactly the kind of friendly, helpful service we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Work carried out smoothly and quickly.
June 9, 2026
Reply from GoFibre Broadband
Hey Jennie,
Thank you for the great review! We’re really pleased to hear the work was carried out smoothly and quickly from start to finish.
That’s exactly the kind of hassle-free experience we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy.
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Excellent service and staff
June 9, 2026
Reply from GoFibre Broadband
Hey Karen,
Thank you for the fantastic review! We’re really pleased to hear you’ve received excellent service and found the team helpful throughout.
That’s exactly the kind of experience we aim to deliver. Thanks again for choosing GoFibre!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy.
Refer here: https://rewards.gofibre.co.uk/?source=cstp
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