From ordering to the installation, everything genuinely went smoothly with good communication and all timelines beaten. The speed is as advertised and so far service has been exceptional compared to m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been a customer of GoFibre for 2 years now and the service and connection have both been superb. I called today to renew my contract, a process that was very easy and transparent, thanks to Chery... See more
Company replied
First of all I like GoFibre because their first rate customer service is based in Scotland. I am a retired engineer and appreciate not being spoken down to. Advice from their tech meant upgrading my c... See more
Company replied
No false promises and connected at the specified time. Engineers Mark and Dale were very pleasant and professional. Day after connection had a few issues and the help centre support team were absolute... See more
Company replied
Company details
Written by the company
We're a Scottish, local, independent broadband provider focused on delivering amazing connectivity to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 120,000 homes and businesses in more than 40 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our local customer service team are always on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable and buffer-free world of GoFibre broadband.
Contact info
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, United Kingdom
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Consistently good wifi speed.
May 7, 2026
Reply from GoFibre Broadband
Hey Trevor,
Thank you for the great review! We’re really pleased to hear you’re enjoying consistently strong Wi-Fi speeds – that’s exactly the kind of ultra-reliable service we aim to deliver.
Thanks again for choosing GoFibre!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great company
Great company. Any issues sorted out quickly and very good signal that never lets you down. Would thoroughly recommend them.
May 6, 2026
Reply from GoFibre Broadband
Hey K Stewart,
Thank you for the fantastic review! We’re really pleased to hear you’ve had such a positive experience, with any issues being sorted quickly and a reliable connection that never lets you down.
That’s exactly the kind of ultra-reliable service we aim to deliver, so your recommendation really means a lot. Thanks again for choosing GoFibre!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hey Kelly,
Thank you for the great review! We’re really pleased to hear you’ve had good service over the past couple of years – long-term happy customers are what it’s all about.
Thanks again for your continued support and for choosing GoFibre!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Been with GoFibre for some time now and…
Been with GoFibre for some time now and so far service has been reliable and faster than that provided by our previous broadband company
May 7, 2026
Reply from GoFibre Broadband
Hey Mr Torano,
Thank you for the fantastic review! We’re really pleased to hear that after being with us for some time, the service has remained reliable and a clear step up from your previous provider.
Long-term happy customers are exactly what we aim for, so it’s brilliant to hear GoFibre is continuing to hit the mark! Thanks again for your continued support
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Service is great
May 6, 2026
Reply from GoFibre Broadband
Hey Mark,
Thank you for the great review! We’re really pleased to hear you’re enjoying the service and that everything’s hitting the mark.
Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great communication when necessary and…
Great communication when necessary and ease of organising repair
May 7, 2026
Reply from GoFibre Broadband
Hey Mary,
Thank you for the fantastic review! We’re really pleased to hear the communication was clear when needed and that getting a repair organised was nice and easy.
That’s exactly the kind of hassle-free, ultra-helpful service we aim to deliver. Thanks again for choosing GoFibre!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Best thing I ever did joining go fibre…
Best thing I ever did joining go fibre watching films sport etc no buffing just relax and watch and enjoy at a great price
May 6, 2026
Reply from GoFibre Broadband
Hey Jude,
Thank you for the fantastic review! We’re really pleased to hear joining GoFibre has been such a game changer for you.
No buffering, just putting your feet up and enjoying the films and sport at a great price? That’s exactly the kind of ultra-fast, ultra-reliable experience we aim to deliver!
Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
From start date GoFibre has been…
From start date GoFibre has been excellent.
Staff are very proffesional and very helpful at all times.
Would recomend
May 5, 2026
Reply from GoFibre Broadband
Hey Melvyn,
Thank you for the fantastic review! We’re really pleased to hear GoFibre has been excellent for you from day one.
It’s brilliant to know the team have been professional and helpful throughout – that’s exactly the standard we aim to deliver.
We really appreciate the recommendation – thanks again for choosing GoFibre!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Very good
The installation guy was so polite and explained everything really well. He waited after the install was complete just to make sure our tv connected and checked all the rooms to make sure we had good signal
May 5, 2026
Reply from GoFibre Broadband
Hey Kaitlin,
Thank you for the fantastic review! We’re really pleased to hear the engineer made such a positive impression.
Taking the time to explain everything clearly, making sure your TV was connected, and even checking the signal throughout the house before leaving is exactly the kind of ultra-helpful service we aim to deliver.
Thanks again and welcome to the GoFibre family – we’re really glad to have you with us!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Installed when arranged
Installed when arranged, workmen very quick and tidy, great service
May 5, 2026
Reply from GoFibre Broadband
Hey Michael,
Thank you for the fantastic review! We’re really pleased to hear everything happened as arranged and that the installation team were quick, tidy and delivered a great service.
That’s exactly the kind of ultra-smooth experience we aim to provide. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hey Stephen,
Thank you for the great review! We’re really pleased to hear you received very good service from the engineer.
That’s exactly the kind of ultra-helpful experience we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
We have had expert service since choosing Go fibre
We have had expert service since choosing Go fibre as our broadband provider.
Customer service is extremely helpful and supportive when we have had the few problems experienced and anything is dealt with promptly.
Highly recommend this provider for your broadband requirements.
May 7, 2026
Reply from GoFibre Broadband
Hey Alison,
Thank you for such a fantastic review! We’re really pleased to hear you’ve had such a positive experience since choosing GoFibre as your broadband provider.
It’s great to know the team have been helpful and supportive whenever needed, and that any issues have been dealt with promptly – that’s exactly the kind of ultra-reliable service we aim to deliver.
We really appreciate the recommendation – thanks again for choosing GoFibre!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hey J Purvis,
Thank you for the great review! We’re really pleased to hear you received excellent service.
Thanks again and welcome to the GoFibre family – we really appreciate it!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hey E.B.
Thank you for the great review! We’re really pleased to hear everything was carried out in a professional manner from start to finish.
That’s exactly the standard we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Excellent Broadband
Compared to my previous supplier the broadband is brilliant Download: 158.12, my previous who advertised fast broadband speed was only 75, I'm very happy with Go Fibre. Getting connected was quick, the engineer was excellent and talked me through everything. Safe to say, I'm very content with Go Fibre
November 12, 2025
Reply from GoFibre Broadband
Hey Edward,
Thank you for the fantastic review! We’re really pleased to hear you’re enjoying such a big improvement compared to your previous provider and that the service has been hitting the mark.
It’s great to know getting connected was quick and that the engineer took the time to talk you through everything clearly – that’s exactly the kind of ultra-smooth experience we aim to deliver.
“Very content with GoFibre” is exactly what we love to hear. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Recommended
Smooth, efficient, engineer knowledgeable, tidy and ensured our understanding of the connection and the app. Recommended
May 6, 2026
Reply from GoFibre Broadband
Hey,
Thank you for the fantastic review! We’re really pleased to hear everything was smooth and efficient from start to finish.
It’s great to know the engineer was knowledgeable, tidy and took the time to make sure you were comfortable with both the connection and the app before leaving – that’s exactly the kind of ultra-helpful service we aim to deliver.
We really appreciate the recommendation – thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
BLOODY MAGIC👁🥊👁🙏✅🤙
May 6, 2026
Reply from GoFibre Broadband
Hey Wade,
Bloody magic?! We’ll absolutely take that!
Thank you for the brilliant review – we’re really pleased to hear you’re enjoying the service. Hopefully we can turn that 4star into a 5 star in the future!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The process of switching to Go Fibre…
The process of switching to Go Fibre was simple. Staff were all extremely helpful
May 5, 2026
Reply from GoFibre Broadband
Hey Ronald,
Thank you for the fantastic review! We’re really pleased to hear the switch to GoFibre was simple and hassle-free.
It’s brilliant to know the team were helpful throughout the process too – that’s exactly the kind of ultra-smooth experience we aim to deliver.
Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reply from GoFibre Broadband
Hey Bernice,
Thank you for the great review! We’re really pleased to hear you found the service friendly and efficient – that’s exactly what we aim for.
Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
I reviewed the work yesterday and…
I reviewed the work yesterday and cannot comment on how well it works
May 6, 2026
Reply from GoFibre Broadband
Hey Helen,
Thank you for the review! We’re really pleased to hear the installation side of things went well so far.
Hopefully now everything is up and running, you’ll be enjoying an ultra-fast, ultra-reliable service too! If you ever need any help or have any questions, please don’t hesitate to get in touch.
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.