Like many of the other reviews the product, fairly easy to use, once you are passed the initial glitches. BUT it is very over priced, especially for a small business that has to file just 4 vat return... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We are using an older version of Sage Instant Accounts and needed a bridging software solution to meet the new HMRC MTD requirements. We looked at the ones approved by HMRC and having narrowed the cho... See more
Company replied
I have been stressing about mtd for vat for the last 18 months. With the imminent end of the mtd honeymoon period I looked at various options and just wanted something simple and cheap. Took about hal... See more
The figure entries should be done there and then on your platform. No need to fill the external excel documents outside your system and then import it to your system. Unneeded waste of time. Your tab... See more
Company replied
Company details
Written by the company
Use your existing software and simply submit figures to HMRC, using Making Tax Digital. Compatible with Excel, Sage, Numbers, Google Sheets and more...
Contact info
United Kingdom
- gofile.co.uk
It's Good, But quite Expensive......!!!
Like many of the other reviews the product, fairly easy to use, once you are passed the initial glitches. BUT it is very over priced, especially for a small business that has to file just 4 vat returns per year....!!!
October 7, 2024
Unprompted review
Speedy response and resolution of query.
June 2, 2023
Unprompted review
Easy and lovely!
A very easy, clear, and understandable way to submit VAT returns online. I really enjoyed using the website. My bookkeeper is now able to submit my VAT returns via Sage, so GoFile is no longer needed but I received a very speedy response to say my direct debit had been cancelled, and a very polite goodbye. Very effifient. I would highly recommend everyone to use Go File for submitting VAT returns online.
May 30, 2023
Unprompted review
Prefered previous system with hmrc
April 25, 2023
Reply from #GoFile
Hey John, it's Barnaby Dixon here - I'm the founder at #GoFile.
I hope you're doing well!
Just reaching out as I'm really sad to see you left us a negative (2 star) review... based on your view of HMRC's policies.
Unfortunately, we have absolutely no control over HMRC and their policies.
The only thing we have control over is the standard of service we offer - which I hope you'll find to be 5 star(!).
At #GoFile, we do our absolute utmost to provide a good, reliable, secure and cost-effective solution to the HMRC policy changes.
As such, please consider reviewing us on the basis of our service, rather than on the changes at HMRC.
As always - if there's anything I can do for you personally, or if I can help you file a VAT Return or get started with the new MTD service, please let me know. We're here to help - and have an amazing customer service team ready to help too.
With thanks, and wishing you all the best -
Barnaby Dixon
Very good polite service from the…
Very good polite service from the guys/bots etc...
Thanks
April 12, 2023
Unprompted review
Good system and easy to set up.
April 2, 2023
GUI upload feature needed
Over all, not bad. However I need a PC to upload a .csv file. In 2023+ entire business are being run from smartphones. I appreciate most will also have PC's.
Uploading is very easy and clear. But a cool feature to make it slick, for you would be just being able to add the values into your VAT page via a GUI. GoFile could the auto upload the system via the app GUI [not user manually uploading].
That change would be significant for a user point of view
March 28, 2023
Reply from #GoFile
Hi there, thanks for reaching out!
Just to confirm - you can actually use our service on a smartphone. The service is optimised for use on any device, including smartphones - just access as normal through your phone's internet browser.
You'll need to generate your VAT Return on your phone - possibly using a suitable app such as Apple Numbers or other spreadsheet software - then import to #GoFile.
The HMRC MTD specification means we unfortunately can't allow direct input of numbers, they need to be generated by software and imported. Sorry about that!
If we can help with anything else please open a support ticket in your account, and we'll be really happy to advise further.
Thanks!
Very difficult to use the information…
Very difficult to use the information to do my VAT return
March 27, 2023
Reply from #GoFile
Hey Ceri!
It's Barnaby Dixon here, I'm the founder at #GoFile.
I'm sorry to see you decided to leave a 1 star review for our service, without reaching out to our support team first.
If there's something we can do to help - simply log into your account, go to Contact Support, and open a support ticket. We're standing by, waiting to help you!
Please also note that there are full tutorials on how to file a VAT Return, if you go to the How To: Tutorials page. These are video walkthroughs, that take you step-by-step through how to authorise your service with HMRC, how to complete a VAT Return, how to submit to HMRC, and much more.
Please do take the time to review all the available materials; and as above, if you have any questions at all, or if we can help with anything from our end, please don't hesitate to reach out!
Thanks from us -
Barnaby Dixon, #GoFile
GOFILE is Great
GOFILE is Great. Quick answers for the questions, and I received answer from a human with useful advice. And easy to use. Like it! Thank you GOFILE!
March 18, 2023
Highly recommended
I was dreading the change to the Vat return process due to complication and cost of the various software programs required making it almost not worth being registered any more. GoFile was so simple and easy to use, with the tutorials especially clear with simple step by step instructions (much better than most tutorials). Every quarter I think 'what do I have to do again?' then I log in to GoFile and the instructions are so clear and easy, basically click on 3 or 4 options and that's it. A pointless introduction/complication at present from HMRC but GoFile makes it easy and a great deal less expensive than all the other options I have seen. I have been using GoFile for a while now and give it 11 out of 10 at least.
January 7, 2023
Unprompted review
Easy to use #Gofile spreadsheet and…
Easy to use #Gofile spreadsheet and easy to understand! Just copy the template to your computer, I use a VAT spreadsheet every year, just fill in ten details from that on the template and upload to #Gofile! Only need to pay £30 plus vat pa!
September 14, 2022
Couldn't be easier and quicker to use.
September 9, 2022
Great company let them do work for you
Great company joined them to let them do the work quickly and efficiently rather than myself..
September 5, 2022
it is simple to use and the support is…
it is simple to use and the support is helpful and very fast.
September 1, 2022
This is my second vat return and found…
This is my second vat return and found it easier this time. Its always the same with something new but I am confident in my ability and the ease of the system to proceed in the future without issues.
September 7, 2022
Simple & straight forward to use ✅
August 9, 2022
Great easy to use system perfect for my…
Great easy to use system perfect for my business at a cheaper price than its competitors
July 31, 2022
Support
Gofile are excellent at offering support regarding queries. I submitted my VAT wrong and had to seek support. They replied almost instantly and offered detailed guidance on how to rectify the issue.
July 12, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.