Hello Mahboob, we’re sorry about your disappointment, but we'd like to clarify some important points.
We always make it clear upfront that the 15-20 days timeframe is an average expectation. However, we also transparently state that passing a challenge might take longer, especially considering the nature of financial markets.
Currently, market conditions are particularly unstable due to the US-Russia trade tensions, significantly affecting multiple financial assets—as you’ve seen reflected in recent trading outcomes.
Despite this highly adverse scenario, we've managed to preserve 99.69% of your initial capital, as clearly shown in the operational results we shared with you.
Regarding your message, we received it on a Friday, a period when markets, brokerage firms, and our office are closed. Additionally, we are experiencing higher-than-normal message volumes, mostly from clients facing difficulties and drawdowns due to independent trading during these challenging market conditions. This resulted in a slight delay in replying to your latest inquiry, but rest assured, we never leave a client without a response.
We remain available to address any further concerns and reinforce our commitment to transparency and continuous support.
Sincerely,
Go Funded Prop.
