GoFundMe Reviews 23,870

Very friendly and supportive staff.
Excellent service.

So far GoFundMe has been a positive experience. It has been easy for friends and family to donate

Just removed a genuine fund raiser I donated to without any explanation whatsoever 🤷‍♀️…

Everyone I chatted with was extremely helpful and patient with all the questions I had, and made it very easy to navigate the site, and come up with fundraiser I needed.

Everything is working really great, and when I have a question they answer very fast

I had recently received a donation. I spoke with Noelle about my new bank account. She told me exactly when I receive the donation in my account and how much.

Noelle is kind, considerate and accountable. I really appreciate her!!!

GoFundMe indicated a user fee of 2.9% plus .30 per transaction. However, when I donated the tip fee was 17%. That was as far as I went.

Frozen account, zero explanation .

I am 3 weeks away from completing my marathon and raising money for a charity after a run in with cancer last year.

I just hit my target (which I want to increase) and my entire account has been shut down due to 'trust and safety' with no context provided.

AI chat bot was pointless
Subsequent Customer support was rude and dismissive.

Given I could have used competitors with ease, as a first time user I wont be using Gofundme again. It seems a shame to treat people in this way as they raise money in good faith for known charities.

Shame on you GoFundMe

As I'm retired and I don't drive. I don't have a driving licence or a passport which means GFM can't verify my identity. However I got very friendly customer service (Lou) who talked me through the process of appointing a trustee they can verify (ie one of my relatives) and the campaign has gone ahead without a hitch. very easy, very stress free.

Luis is the whole reason I know about my situation, please give them a raise! Your chatbot led me in circles that answered none of my actual questions, but Luis had given me key information that helped me understand what was happening :) <3

Although my issue didn't get fixed right away. I was informed of what was happening then problem solve and I appreciate the support help I received. Thank you

There is a reason why there are 2x as many 1 star reviews as 5 stars. Check for yourself. Truly the most hideous experience you can ever have in fund raising. I would be ashamed to go to work each day with such public opinion. If you have any option at all to avoid this joke of a process, I recommend doing that. But check yourself the actual reviews first to see if I am exaggerating.

Pack of gestapo grubs forcing people to agree ro their terms and giving them permission to sell your data to whoever they like. Just utter grubs. Steer clear of them. Almost as bad as trustpilot. Telling people they must have an account to share the truth. These germs need to be removed from the internet. Just filthy corporate scumbs.

It hasn't been that great.
It's not that easy to get help.
The response time is very delayed, when you actually figure out how to get support.

From the first message, they always sought to first understand the problem, and thus be able to help me, they always shared clear steps to follow so I could follow them, exceptional work.

I started an account because I hit a period of hardship this month that involved my air conditioning going out, I live in an area of the united states where this is a serious issue. In the first day I had earned enough donations to cover an in window unit and went to immediately cash out, I picked the emergency funding designation because this is exactly what this situation was, it’s been over a week now I have endured plus 100 degree weather for all of it and I am disabled and have been severely affected by not having my air conditioning. What they don’t tell you is processing of funds takes 2-7 days and then what the really don’t tell you is after that it takes another 2-5 days to transfer the funds to your account. I’m hot dizzy and exhausted and frankly feel just taken advantage of because you know they already took their cut out of my donations. They should be ashamed

Best customer experience

A company that helps people in need with donations so they can live a good life and bring happiness to people in conflict zones. I loved their experience because they are wonderful in their dealings.

I was having problem with an old account for my daughter Selina Lockwood, and Ray provided the necessary information to reactivate said go fund me account.

I was about to donate but after reading the reviews it's put me right off the tip they added to the amount I was donating was to much I will have to find another way to donate to that cause just a money making exercise of the backs of unfortunate people