Go Geothermal  Reviews 36

These guys are brilliant, have been supplying all of our heat pumps this year and have been exception on price and delivery. Would recommend highly. Tyrone is our account manager and he hasn't missed a beat.

Always have a good experience with GoGeothermal. The team are knowledgeable, helpful, and always quick to respond, and their stock levels and delivery times are spot on. It’s clear they really care about supporting installers and getting the details right.

We've used them on a few jobs now. They're consistently quick at responding to our queries and give useful advice.

Professional and friendly service from the team both before and after sale, spending time on training and support for my customers, I would highly recommend them.

I have found Go Geothermal to be a great company to work with over the last few years. They are always helpful and knowledgeable and willing to go that extra mile when necessary.

I received excellent support. I wanted heat pump advice for a community centre project I’m involved in and the team were beyond helpful! Thank you Go Geothermal.

I find Matt and all of the team at Go Geothermal incredibly helpful, they are also very knowledgeable on all of the products they sell. Great service and a great team!

Matt and the team at gogeothermal are brilliant at sourcing what u when u want it. I've used them for a few years and never let us down. GREAT COMPANY 👍

We began working with Go Geothermal in 2014 when they helped us specify our first DHM order - and we've never looked elsewhere. Good product availability, great advice and really nice people to deal with. Top marks

I work with Go Geothermal on a regular basis and they are always so helpful and a joy to speak to, no matter who I get transferred to or what my query is. Keep up the good work :)

I could not recommend Go Geothermal enough!

Liam is always very helpful and quick with any questions i have.

All the team are happy, chatty and 100% give the best service.

Complaint Regarding Persistent Product Failures and Inadequate Support

In late 2018, two systems were installed in near-identical properties. These systems failed to function properly for the initial few months, requiring numerous visits from a CTC Technical Manager. Despite repeated attempts to resolve the issues, including one incident where the manager fell from a ladder and caused further damage by pulling pipes down, the problems persisted.

Approximately six months after installation, the cooling module in House A failed and was replaced under the supervision of the CTC Technical Manager. Over the next four years, both systems consistently underperformed, resulting in cold homes during winters, an inability to fill a bath more than halfway, and repeated failures of sensors and heat plates.

In 2024, the cooling module in House B failed and required a two-month wait for replacement. A second cooling module was installed in September. Shortly thereafter, the cooling module in House A failed again and was replaced with a third module in November.

On Christmas Eve, the second cooling module in House B also failed. As of now, we are awaiting a response from CTC Sweden, as no replacements are reportedly available in the UK.

The repeated failures, prolonged delays in obtaining replacements, and inadequate performance of these systems are unacceptable and warrant immediate resolution.

Great service! Mathew and the team supply us with our Vaillant heat pumps and they are always very helpful, responsive and provide quick delivery of kit.

Thanks to all the team.

Bought CTC ground source through Go Geothermal, brilliant product great service and support.

"Exceptional Customer Service Experience with Matt Williams and team
Over many years I have had the pleasure of working with Matt Williams and his team, and I must say, it was an absolute delight. From the moment I reached out for assistance, Matt and his team displayed a remarkable level of professionalism, expertise, and efficiency that truly exceeded my expectations.
What struck me the most was Matt's unparalleled commitment to providing top-notch customer service. Not only did he address my inquiries promptly, but he also demonstrated a profound understanding of the subject, effortlessly navigating through complex issues with ease.
Matt's speed in resolving any of my concerns has been truly impressive. Despite the intricacies involved, he tackled each challenge with precision and clarity, leaving me thoroughly happy with the outcome.
In addition to his exceptional knowledge and speed, Matt's demeanor was incredibly friendly and approachable, making the entire experience seamless and enjoyable. He took the time to listen to my needs and offered tailored solutions that perfectly met our requirements.
Overall, I cannot speak highly enough of Matt and the outstanding service he provided and his dedication to the customer is truly commendable. I would wholeheartedly recommend Matt to anyone seeking unparalleled customer support. Thank you, Matt, for your unwavering commitment to customer satisfaction. You are truly a gem in the world of customer service!
Top of Form

Matt's always really helpful and has looked after us for years

We have a great service from Gogeothermal. They offer an rivalled level of support and a excellent range of quality products. They're more than capable of meeting our needs in terms of delivery and we have a great relationship with our representative, Matt.

Great service, good advice, price is what it is but cheaper than elsewhere I tried, next day delivery and assisted by tracking down delayed delivery updating me with eta by return e-mail. Thank you.

Having dealt with the team for many years they've been consistently helpful, honest and kept their promises. An essential business partner!