GoGet CarShare Reviews 

I rented a van for a few hours to help move house over the weekend. As far as I was aware everything went smoothly.

The next day, I get a generic email saying that my account had been "extensively reviewed and deactivated". No explanation, no warning, no further information. Just took my fare and closed out my account so I can't find any clues as to what happened.

Was I speeding? Did I park incorrectly? Did I leave some litter behind? I have no idea.

I have used Goget maybe 10 times over the years and never had an issue.

They chose to lose a customer. I was previously a big supporter of the platform. I will no longer be recommending this service. Which makes me genuinely sad.

Terrible website and hard to sign up. Won't recommend.

Extremely awful experience, no car is ready in the parking, called the customer that they tracked the previous driver is still using it, no return. Then I requested to use another car, so I walked thirty minutes away to pick up another car, then I found the car was totally broken, couldn't even drive to the road. I have to call customer service again, it took me 2 hrs, and still no car is available. I expected the company will collapse soon,

Signed up and it said it was all good to go and that I could go pick up a card in person. Took a day off the next day and picked up the card, reserved a van and drove there. It was only when I got there and tried to swipe the card did the app say they were still reviewing my application. Had to call help number and after waiting around it seems they want me to upload another photo of my license even though I did that during the sign up process and it seemed to be approved then. 30 minutes past booking time and it’s not resolved, so I cancelled the booking because I was in a timeline, so that chore will need to be done another time. Poor experience

If the designated parking spot is taken and there are no parking spots they charge you a fine automatically. Then when you raise this with them they say you need to call them to tell them this. Definately wasn't made clear and also using your phone while driving is illegal? They won't reverse the fines either. Terrible company. Customer service was a joke too, didn't even try to prevent me leaving, oh sure I can delete your account no probs...

Eventually ended up cancelling my subscripton.. Got charged way more than the advertised price for hard to beleive reasons... If you take the car one minute before the start etc... Car usually left dirty at the wrong emplacement and to topup you then have to deal with a useless customer service who barely speak english. AVOID!!!

GoGet has suspended my account, alleging that I was “excessively speeding” in one of their cars. The problem? They cannot provide any evidence, and the Terms & Conditions do not contain any clause that allows them to do this.

Here’s what happened:

No evidence provided – I asked how fast I was supposedly going, where it happened, and how many times. They couldn’t answer. No contractual basis – When I asked them to point me to the clause in the Terms & Conditions that allows suspension for “speeding alerts”, they couldn’t, because it doesn’t exist. Frontline staff left to deal with it – Instead of management handling this professionally, customer service staff with no authority or information are forced to make vague statements. Double standards – GoGet is lightning fast to email fines if you’re late returning a car or don’t refuel, but when it comes to serious allegations, they avoid responsibility and hide behind silence. Livelihood impacted – I rely on this service, yet they’ve locked me out without process, evidence, or a fair chance to respond.

This isn’t just unprofessional — it’s shameful. GoGet is enforcing rules that don’t exist, suspending members without transparency, and holding accounts to ransom.

GoGet charges premium rates for its car-sharing services, yet frequently provides vehicles that are not up to standard. Many customers have reported receiving cars that are dirty, poorly maintained, or even smelling unpleasant. Despite the high costs associated with their service, the quality of the vehicles does not reflect the price, leading to a disappointing experience for users who expect better value and reliability

Warning to others: If GoGet can do this to me, they can do it to anyone.

You have other options; popcar, flexi car, Drive Mate, KINTO

Horrible Company and their customer service leaves alot to be desired.
the concept is brilliant when executed effectively. recieved a parking fine and was due the day it was issued month after the car hire and issued the the day after my car hire was returned. attempted to get it resolved whilst they continue to take charges got met with hostility and stonewall tactics called customer service was refused to speak with a supervisor after she placed me on hold to get supervisor for 10 minutes only to come back and tell me what she was going to do. i WOULD actively avoid this company at all costs because whilst they havnt screwed you over yet its only a matter of time

I’ve been using ho get since 2021, mainly for market place trips or house moving, it let me save hips of money from moving companies and help me to collect big secondhand items, saving a lot from the full price.

Thank you go get

BE CAREFUL
We signed up for GoGet a year ago and never used and then I woke up this morning with a $49 charge for the ‘yearly cost’, having not received any correspondence about this charge or expiry date. Not impressed

Very poor customer service. When returning a car there are often issues with other cars being in the pod. GoGet has intentionally complicated and contradictory rules around this so they can always blame you and make it your problem to fix the situation, taking up time and passing on a variety of fines including parking tickets. This has happened on multiple occasions. Unlikely to get a proper apology or any sort of compensation for your time when this happens. From such an expensive service I expect better. Will never use again

Great company to deal with.
System easy to use and transparent fees.

Con artist company

I felt like being deceived by this company. I got the parking fine notice all of sudden after 1 week I returned the car where had no designated parking space for return. Initially, I booked with another car in different location. The company called me and suggested to take this car and the car pod. I had no choice and booked it. I just used 1 and an half hours for that small car and it costed me almost $50. Its not even cheap any more. Ok that's fine until I had to return the car. Its Rouse Hill area and it didn't have any designated car space. I had to drive around the area almost 20mins and parked somewhere safe. I saw many cars parked there and it was Saturday day time. Shockingly, I got an email from the company and it was refiringement notice after a week or so. Now I got $330 fine by the council and the company charged me extra $25. This is absolutely BS. I am deceived by this company. They are con artist. I made a complaint right after I received the email. No one contacted me since. Its been more than 2 weeks now. They dont care.

The car is booked was fully reliable for my needs! Thank you

LYING, THIEVING COMPANY!!!! DO NOT USE THIS CAR HIRE COMPANY!!!!!!

THEIR AGENT FAILED TO EXTEND MY TRIP (TOOK THE MONEY, BUT DIDNT EXTEND THE TRIP). 1 HOUR OVER THE BOOKING TIME THE VEHICLE HAD BEEN TOWED WITH MY BELONGINGS IN IT!!!!! NO ONE CALLED ME TO SAY THE BOOKING FAILED TO EXTEND, NO ONE CALLED ME OR MADE ANY CONTACT WITH ME TO LET ME KNOW THE CAT WAS BEING TOWED, IT WAS ILLEGALLY TAKEN FROM MY SECURE PARKING FULL OF MY PROPERTY!!!!

I HAD A GENUINE ROLEX, NUMEROUS DESIGNER ITEMS AND A WHOLE BEDROOM WORTH OF STUFF IN THE CAR AS I WAS MOVING HOUSES. GO GET MADE IT A NIGHTMARE TO GET MY STUFF BACK!!! TOOK OVER A WEEK OF ORGANISATION, I MADE IT TO PICK UP MY STUFF - THE CAR WAS THERE HOWEVER MY STUFF WASNT. MORE HOURS ON THE PHONE AND SEVERAL EMAILS LATER MY STUFF WAS FINALLY RETURNED TO THE VEHICLE. TOOK ME OVER AN HOUR ON THE PHONE FOR THEM TO ALLOW ME REMOTE ACCESS TO THE CAR ALTHOUGH IT WAS ALREADY PRE ORGANISED!!!!

I GOT SOME OF MY ITEMS BACK HOWEVER THOUSANDS OF DOLLARS OF STUFF HAS BEEN THROWN OUT, MY ROLEX HAD BEEN THROWN IN A TRASH CAN AND WAS COVERED IN DIRT AND ALL OF MY BELONGINGS SMELT LIKE A RUBBISH BIN. THEYVE STOLEN MY PARTNERS DESIGNER BAGS, MY RING CAMERA (LAST FOOTAGE SHOWS IT BEING SMASHED, JOKES ON YOU GUYS I HAVE THE FOOTAGE AND SO DO THE POLICE), ONE OF MY OTHER WATCHES IS MISSING, ALL OF MY BEDDING, CRYSTAL SHORT GLASSES, PLATES, DOG BEDS, DOG BOWLS, DOG TOYS, WIFI MODEM, NBN BOX, NIKE SHOES, STANLEY CUPS AND SO MUCH MKRE STUFF - ALL STOLEN. GO GET CANCELLED MY ACCOUNT AND HAVE CEASED ALL COMMUNICATION WITH ME.

I SPENT THOUSANDS WITH THEM AND THEYRE NOTHING BUT LIARS AND THEIVES! THIS HAS OBVIOUSLY HAPPENED TO OTHER PEOPLE BECAUSE SOME OF THE STUFF THEY RETURNED TO ME WASNT EVEN MINE!!!!!

POLICE ARE INVESTIGATING AND HAVE RING CAMERA FOOTAGE AND CAR PARK FOOTAGE PLUS EVERYTHING THEY NEED TO INVESTIGATE.

YOUVE BEEN WARNED - DO NOT USE GOGET! THE CARS ARE HORRIBLE TO DRIVE ANYWAY, THEYVE NEVER HAD A WHEEL ALIGNMENT AND COME FILTHY AND DAMAGED!

Very frustrating experience with the app and the follow-up service. I was logged out of the app after my last use and could not log in subsequently. Was told to write in to admin after a few of their staff who handled my queries online verified that my email was correctly linked and the only people who could help was the admin side. But the situation was made worse with the person handling the case ( Maria ) , who not only could not resolve it, but created more confusion with how she handled and communicated - very disappointing with all the wrong and confusing information each time (eg claiming my email was not linked when I have been using the service for the past year). Forced to exit the account since the issue couldn’t be resolved. For me what was the most frustrating and concerning was all wrong information that she communicated, despite standard email replies that she understood my frustrations when she clearly didn’t - made me really question the system they have and which is really concerning.

I never write reviews but this was so bad I had to. A fine from June 2023 was wrongly assigned to me for a car I didn’t book or drive. I only found out two years later by accident when I called Fines Victoria. GoGet never told me.

This left me in a legally risky situation and they repeatedly refused to answer basic questions. I asked multiple times if I had a booking that day. They dodged it every time. I found the number plate on my own (because it matched no bookings I had) and sent it to them twice. After the second time, they claimed the fine was valid and linked to my booking. It wasn’t until I pointed out that the number plates were completely different that they finally admitted the mistake.

This took a month of back and forth calls and emails and each time they declined to answer basic questions. If I hadn’t pushed, this 2 year old fine would still be hanging over my head.

I’ve also had cars show up filthy or not at the booked location. I’ve never complained before but this experience was beyond. After this, I’ll never use GoGet again and I’m warning everyone I know to avoid. Based on some of these reviews it seems they have a pattern of this kind of thing so steer clear!

The booking was a cinch and the trip was uneventful. I liked how the app recalculated my trip using the day rate, which was a better deal for me.

We hired a van using GoGet. Went to pickup location and the van was not there. We called support to try and find the van. Support were unable to locate the van. Support noted that they would cancel our booking and suggested we hire out another van in the area.

We hired another van in the area. When we arrived at the pick up location, that van was also not in the pick up area. We called support again to query where the van was. Support indicated that the van was still out and that the previous renter had just extended the booking. Support also indicated that we still had another live booking (our 1st booking), which support had not cancelled (despite it being 1 hour later).

We asked support to cancel both bookings at this stage. We then booked a 3rd van, which we managed to use (after almost 2 hours of driving around trying to find a van).

The 1 star review is for:
- GoGet not being able to locate one of their vehicles
- Long wait times to get in touch with support (you can get 15 minutes into a booking before hearing back from support)
- Not having our booking cancelled when requested (due to a GoGet issue)
- Not receiving having a notification system to inform you that a vehicle is no longer available due to the extension of a prior booking
- Support telling us "have the van back on time and in the appropriate location", which was rich given that we had attempted to hire 2 vehicles already and these were the exact issues where GoGet had not given us an update that a vehicle was not going to be in the right location or back on time.

This is not the only time we have had issues with GoGet. We'll be cancelling our membership.