Initial phone price was reduced a lot however this was expected due to the poor condition of my device. Once agreed payment was processed promptly.
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See what reviewers are saying
Gohippo have been extremely helpful and clear throughout the whole process of selling my phone. From collection to emailing me at every point in the process. Very grateful for such an easy, stress f... See more
Wow what an extremely efficient service. I booked a collection for my iphone 12 pro. It was collected the next day and the day after that I received a quote for my phone which was more than reasonable... See more
I didn’t know what to do with my old and very broken iPhone XR (screen smashed and 3/4 no display) and I found gohippo on Google and it seemed like a good way to recycle my phone. It was picked... See more
Company details
Written by the company
GoHippo buys broken, faulty & damaged phones with free collection throughout the UK.
Contact info
7 Corsican Square, E3 3XU, London, United Kingdom
- 03300431565
- contact@gohippo.com
- gohippo.com
Easy process from start to finish
Easy process from start to finish, quick pickup and payment and good price fo lr the phone
Great company
Great company, fast pick up and turn around. Would highly recommend this service to sell your old phone.
Process was really easy and quick
Process was really easy and quick. Only reason I didn’t give 5 stars was my initial offer was higher price than they said by £87, so quite a lot.
100% would recommend
Really quick response and straightforward process!
Pretty responsive and fast shipment and…
Pretty responsive and fast shipment and easy enough instructions.
Very reliable and customer friendly
Very reliable and customer friendly, Very fast aswell
Customer service review
I had a few problems with the collection for my phone but it was sorted out quickly and efficiently by the customer service team, who were really nice and ready to help. I will be using go hippo again .
A job to deal with Go Hippo
The whole process was very quick, easy and efficient, from device collection to payment. Wouldn't hesitate to use the service again.
Excellent service from start to finish
Excellent service from start to finish. Very quick to pick up, settle payment, can’t fault them at all. Would highly recommend and will definitely encourage everyone to use them if you’re selling a phone. Thank you.
They swiftly got the phone picked up…
They swiftly got the phone picked up and an offer in email quickly and Efficiently
I was a bit disappointed by the quote…
I was a bit disappointed by the quote and they offer but for the condition of the phone it was reasonable, Fast collection and payment will use again in the future.
Just sold off two phones one iphone XS…
Just sold off two phones one iphone XS and another iphone 12 to goHippo. Quick response and a fast offer. Would recommend.
Very easy and efficient service!
Very easy and efficient service! I arranged for my phone to be picked up and it was collected, free of charge, the next day and received an email a few days later. The customer service is very helpful! Would definitely recommend :)
Gohippo have been extremely helpful and…
Gohippo have been extremely helpful and clear throughout the whole process of selling my phone. From collection to emailing me at every point in the process. Very grateful for such an easy, stress free experience.
Also provided the best price compared to other companies.
Much appreciated - thank you
Very easy to arrange collection
Very easy to arrange collection, context was made within 24 hours of them receiving the phone. Price was fair for condition
Excellent and hassle-free service
Collection of phone was uncomplicated and chat was open for any questions I had. Excellent communication throughout. I will use GoHippo again. Highly recommeneded!
Great customer service
Very quick response time, quick live chat support, easy pick up of phone and a very good offer considering the condition.
The process of this was so easy
The process of this was so easy, phone picked up so didn’t even need to leave my house. Payment did take a while but that’s because it was the weekend. sold phone friday had the money monday.
Loved the honesty and really helpful…
Loved the honesty and really helpful nature of team ... They did everything asked and we're kind enough to reschedule the pickup
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