I had my GoInternet service installed recently and the whole process went without a hitch. The speeds have been consistently reliable, which makes a big difference day to day. Their customer service h... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very helpful and friendly also easy to get through. Equipment arrived in good time made more complicated because of house move. Relatively easy to set up help available if needed. So far fast speeds a... See more
Company replied
The installers were friendly and very thorough in locating the aerial for best performance. They did a very neat installation and cleaned up carefully when finished. Speeds are exactly as advertised a... See more
The service I have received is excellent. It is wonderful to get through to someone on the phone that can rectify your issue whilst on the phone. A truly wonderful experience. This company know h... See more
Company replied
Company details
Written by the company
Go Internet is a reliable UK based company with a friendly team of knowledgeable and helpful people who are passionate about making communications work efficiently – wherever you are.
Fast and fuss free broadband!
Super-fast broadband - Excellent customer service
Our call centre is and will always be based in the UK. We are truly fanatical about delivering the best customer experience.
Contact info
23-25 Fortis House. Cothey way, PO33 1QT, Ryde, United Kingdom
- 01983770000
- sales@gointernet.co.uk
- gointernet.co.uk
4.2
Great
331 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Troublefree installation
November 25, 2025
Reply from Go Internet
Thanks Steve, pleased the team got you all connected.
Kind Regards, Trevor.
Managing Director.
Utterly unreliable
Utterly unreliable. Service gets worse and worse. Dreadful
October 22, 2025
Unprompted review
Reply from Go Internet
We’d really like the chance to look into this for you. We reached out through Trustpilot for more details, but unfortunately didn’t receive a response — and we don’t have any record of an account under your name, so we’re a little puzzled!
If you could get in touch directly, we’d be happy to investigate and help resolve any issues you’ve experienced.
Best wishes,
Go Internet
Appalling service
Appalling service, switched off my connection due to an admin error, didn't inform me and now claim they can not restore it. Left my property without wifi claming they are unable to deal with it due to an issue with OpenReach, whilst this issue is genuine I am shocked and how hopeless they have been at escalating it and finding a solution. Comms present as approachable and friendly but in reality hopeless and unreliable.
October 19, 2025
Unprompted review
Reply from Go Internet
We’re really sorry for the inconvenience caused by this situation — we completely understand how frustrating it must be to be without a connection.
It’s important to mention that due to the admin error, your account hadn’t been billed for the service for the past 11 months. While this was of course unintentional, it does mean you’ve been receiving broadband free of charge during that time.
Our team has already placed an order for a brand-new service, but as this requires Openreach to complete new fibre installation work, there can unfortunately be delays outside of our direct control. We’re continuing to chase this with them to get you back online as soon as possible.
Best wishes,
The Go Internet Team
All went well the young men were great…
All went well the young men were great we are very happy with go Internet highly reconnmend thankyou
September 17, 2025
Reply from Go Internet
Thanks very much for your kind words Janet, we'll pass them on to Alex and James.
Best Wishes,
Go Internet
Reply from Go Internet
Thanks for the lovely review Scott. Delighted to hear that our Wi-Fi router is hitting the mark.
Excellent!
September 19, 2025
Reply from Go Internet
Thanks for taking the time to review us Emma - we appreciate it. Welcome to Go Internet :)
Consistently poor speeds and now zero customer service
Update 29/08/2025
Rather than resolve my complaint, you chose to call me a liar and even claimed my review was “AI generated.” That is unprofessional and unacceptable.
English is not my first language and I use tools like Grammarly to support my daily communication — for you to mock that publicly is disgraceful.
The facts are clear: I never once received the advertised speeds on my “Full Fibre 900” package, I lost service during your outage with no reply to my emails, and your own email told me it is my responsibility to have backup broadband.
Original Review:
I’ve been with GoInternet since Nov 2024 on their “Full Fibre 900” package and not once have I achieved the advertised speeds. Download speeds consistently fall well below what I am paying for, despite repeated tests across different times and setups.
Most recently, my service went down completely early in the morning and I raised the issue immediately. I did not even receive a reply. I was forced to travel into London to work from my office because I couldn’t rely on the internet I’m paying for at home. Three days later and still waiting for a reply.
The lack of response is appalling. Not only has the service never lived up to the advertised speeds, but customer support appears non-existent. At this point, I am questioning why they are allowed to advertise premium speeds they cannot deliver, and why customers are left without any resolution or acknowledgement.
If you value reliability, transparency, or customer support, I strongly advise you to look elsewhere.
August 25, 2025
Unprompted review
Reply from Go Internet
Hi Mario,
This is such an unfair review.
We have not had a single support ticket (email or phone) from you since you joined regarding the alleged slow speeds. The team would be very happy to test this service with you and if indeed the headline speed is not being met - this would be raised with our suppliers.
It should be noted that all your Speed Tests have been conducted over Wi-Fi. It is unreasonable to expect 900Mb/s over a Wi-Fi connection. I am certain, if you cabled into the device with a well resourced computer, with an ethernet cable you would receive the headline speed.
During the time you state you had no service, we were suffering from a network fault - which our engineers resolved as quickly as possible. Our service status page was updated during the course of the network event.
As I am sure you might imagine a lot of people wanted to talk to us during the network outage - which is why our helpdesk was very busy. For you to suggest that our customers support is non-existent is very disingenuous.
I note your Trustpilot account is new. It's very noble of you to take the time to sign up to Trustpilot just to trash our brand.
I will now respond to your AI Generated complaint email.
Regards, Go Internet.
Great service
I had my GoInternet service installed recently and the whole process went without a hitch. The speeds have been consistently reliable, which makes a big difference day to day. Their customer service has also been excellent — whenever I’ve needed to get in touch, I’ve hardly had to queue and always felt well looked after. Really pleased with the service and would happily recommend them.
August 7, 2025
Reply from Go Internet
Thanks for the great review Stuart.
So Far So Good!
Order was easy to set up and so far the internet speed seems to be great from the tests I have completed.
August 7, 2025
Reply from Go Internet
Thanks for Joining Go Internet Martyn. Very pleased to read the service is meeting your expectations.
Every problem been sorted over the…
Every problem been sorted over the phone with politeness from your staff.
Especially as I have memory issues and health condition.
Also could you send me a letter like welcome me to you and any contacts I may need.
Also as proof to benefits office if they should requested out goings at any time.
Many thanks Alan plain
August 9, 2025
Reply from Go Internet
Thanks for the review Alan, thanks for choosing Go Internet.
Prompt service
Very helpful staff on the telephone. A very helpful man on the phone called me back eventhough I didn't leave a message. Great customer service.
August 9, 2025
Reply from Go Internet
Thanks for the 5 star review. We're pleased our CS team were able to exceed your expectations.
Very prompt service carried out by the…
Very prompt service carried out by the engineer at a good price
August 7, 2025
Reply from Go Internet
Thanks David, we're pleased to have you with us.
Delivery as promised and good support service
Very helpful and friendly also easy to get through. Equipment arrived in good time made more complicated because of house move. Relatively easy to set up help available if needed. So far fast speeds and good coverage over a 3 level house with multi streaming taking place.
July 25, 2025
Reply from Go Internet
Thanks for the excellent review Susan. Pleased to hear our whole home Wi-Fi product is getting the service across your whole home.
Customer support excellent
Customer support very helpful and available! Also went above and beyond to hand deliver my Router when Royal Mail 24 service failed!
July 25, 2025
Friendly, tidy and professional install
The installers were friendly and very thorough in locating the aerial for best performance. They did a very neat installation and cleaned up carefully when finished. Speeds are exactly as advertised and very stable. Great service, highly recommended.
July 16, 2025
Unprompted review
Only just joined. Good so far.
Can’t give any more than 4 stars yet as we have only just joined. Set up was quick and easy except for the connector for the phone missing from the equipment pack. Contact with customer service was quick and this was resolved without any further hassle.
So far very good. Thank you.
July 10, 2025
Unprompted review
Hassle free throughout the whole process
June 25, 2025
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