The internet service itself is great - very reliable, and the guy who did my installation was awesome. The company itself is scummy. Customer service will talk you in circles for hours. They straight-... See more
Company replied
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I live in a rural area and have a limited choices on Internet. I’ve been using Kinetic for a year now. I’ve been having problems with service speed and connectivity, then my bill went up. I called... See more
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For the longest time my only real option for internet service was Spectrum. They provided decent service but they knew they had me as a captive customer with no real options. They kept raising my bill... See more
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The technician was knowledable and polite, they came a few days later and quickly buried the wires, the service has been great through lots of bad weather and it costs less than Hughes net. I put a da... See more
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Company details
About Gokinetic
Written by the company
The Kinetic Promise™
Written by the company
Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation.
- Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots.
- Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
What is included in my free installation and setup?
Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
What should I expect during my Whole Home Wi-Fi Set Up?
During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
Does the technician need access to every room in my home?
Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
Will my yard be damaged during the installation process?
Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know.
Contact info
United States
- gokinetic.com
4.0
Great
754 reviews
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I posted about problems with my cable…
I posted about problems with my cable internet and got a response from Maggie. I am very happy to say within 2 days Kinetic had sent out Shawn. He ran a whole new cable from the pole to inside to the NEW modem. He even replaced ethernet cables.
The old cable line from the pole to the house had 2 "gashes" in it. These were letting water get inside the cable. Also, the inside wire had been ran through the old cable tv connectors. ALL of this was replaced.
My hat is off to Kinetic for this.
My only small tiny complaint, it took them 5 years to send someone who could do this.
February 27, 2026
Unprompted review
Reply from Gokinetic
We sincerely appreciate your patience, and we're glad to help get this all sorted out 💚 Thank you so much for taking the time to leave us a review, and feel free to tag us @gokineticfiber if you share your experience on social!
So far the service has worked great…
So far the service has worked great with no interruptions!
February 27, 2026
Reply from Gokinetic
Thanks for the update, Barbara 🙌 So glad you're loving things! Be sure to give us a follow on social @gokineticfiber
Helpful and professional
February 5, 2026
Reply from Gokinetic
Appreciate the review, Tereisa! Glad it was a positive experience 🥰 Don't forget to give us a follow on social @gokineticfiber
That Kinetic employs outstanding honest and helpful technicians.
Ben Ferguson is an outstanding young man and an outstanding technician. In the future, we would request that Ben work on any problem that we may encounter. He gave us piece of mind. Kinetic is very, very fortunate to have Ben as an employee!!
February 13, 2026
Reply from Gokinetic
This is gonna make Bem's whole weekend, and we really appreciate you taking the time to share, Donald! Know that we're always here if you ever need our support again, and please feel free to follow us to stay connected with all things Kinetic @gokineticfiber
My concerns were understood and promptly resolved.
The representative was professional, knowledgeable and personable. My problem was quickly resolved.
February 25, 2026
Reply from Gokinetic
Love to hear it! We hope things run smoothly with your service from here on out, but don't be afraid to DM us on social @gokineticfiber if you ever need us again.
Reply from Gokinetic
Just what we want to hear 🤗 Appreciate you leaving us a review, Jenetta! Stay connected by following us on Instagram and Facebook @gokineticfiber
Reply from Gokinetic
We're so sorry to hear that, Janice. and we'd love to help you get the support you need. The best way to reach us is by sending us a direct message on Facebook, X, or Instagram @gokineticfiber — we're always here to support you in any way that we can.
The technician and the woman I talked…
The technician and the woman I talked with on the phone were very friendly. The problem with the transfer to fiber optic was on my end. I had a problem connecting the printer to the computer. I’m not very tech savvy. Although I know very little about technology, it took my granddaughter and son-in-law almost an hour to connect it, and they are very tech savvy. Kinetic was very good in getting our phone to show the right time. Alexa keeps cutting out since we got fiber optic. Also we don’t see any difference in speed, but that is not an issue with us
January 20, 2026
Reply from Gokinetic
So happy to hear that you got connected, Aimee, and we really appreciate your feedback! Know that we're always here if you ever need our support again, and please feel free to give us a follow @gokineticfiber on any of our social channels to stay connected with us!
Every agent and technician have been…
Every agent and technician have been very efficient and friendly.
February 24, 2026
Reply from Gokinetic
We've got a great crew, and we're so happy to hear that you think so too, Danny 😁 Thanks for taking the time to share your review and know that we're always around if you ever need us. Feel free to share more about your journey with us using @gokineticfiber
I was upset that my rate was raised by…
I was upset that my rate was raised by over $20.00dollars so I called and the very nice lady I spoke with was able to get my rate back to we’re it was. That lady should be commended for her care of the customer. I am very satisfied with your service and will continue using it and I will also spread the word on how happy I am with your service. Thank you
Don Bowser
February 16, 2026
Reply from Gokinetic
What an awesome review 💚 We're so happy to hear that you received such excellent customer service, and we can't wait to pass along the compliment. We're always here to help if you ever have additional questions or concerns, and we hope that you'll always feel free to reach out. Give us a follow @gokineticfiber on any of our social channels to stay connected with us!
The CSR was very professional
The CSR was very professional and resolved my issue with in minutes
January 15, 2026
Reply from Gokinetic
We love a fast resolution, and we're so happy to hear that your concern was addressed so efficiently, Carl! If you'd like to share more about your positive experience, please tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
Both the people on the ph explaining…
Both the people on the ph explaining the upgrade to me and the tech that came to the house to do the upgrade…..he was great..very courteous
February 9, 2026
Reply from Gokinetic
Love to see it, Larry! Thanks for taking the time to share this with us. Feel free to find us on our socials @gokineticfiber if anything ever comes up!
Satisfied customer
Logan was very professional and was very friendly. He knew what he was doing
February 3, 2026
Reply from Gokinetic
So glad Logan left such a good impression — we'll be sure to pass your kind words along to him. We're always available to help on our socials @gokineticfiber if anything ever comes up.
The person I talked with helped me with…
The person I talked with helped me with everything I needed
February 23, 2026
Reply from Gokinetic
So happy to hear it, Virginia! Feel free to find us on our socials @gokineticfiber if something comes up down the road.
Cable internet from them bites
I live in an area where kinetic is the only internet provider. We have the fastest cable plan they have. Lately the speeds are no where near what we are suppose to have. When I call customer service or tech support, they aren’t concerned in the least. Maybe others with fiber are happy but those of us in this area with cable aren’t. White county Gs needs to have more competition!
February 25, 2026
Unprompted review
Reply from Gokinetic
Hi Michael! Thank you for sharing this—I'm sorry you’ve had such a frustrating experience with both your recent speed issues and the support you received. I want to look into what’s happening with your service and help get this addressed. Please email me at uniticanhelp@uniti.com with “Trust Pilot Review” as the subject line and include your full name and account information so I can locate your account and follow up with you directly. <Maggie
Great service solved problem in a…
Great service solved problem in a speedy fashion
February 24, 2026
Reply from Gokinetic
Love to see it! So glad we could get that resolved for you. Don't hesitate to reach out to us if you ever need anything else by reaching out on our socials @gokineticfiber.
Everyone was very nice thank you.
January 27, 2026
Reply from Gokinetic
We're so glad they made it a positive experience for you! Don't forget to stay connected with all of us here at Kinetic by following us @gokineticfiber
Terrible Customer Service
I cancelled my account on November 7th, 2025. I have a credit of $173.91. Today is February 23rd, 2026. I have called 11 times and talked with 11 different people looking for my refund. I have to speak each time a 3rd party overseas. If these people get off script, they are useless. These people are too busy apologizing. I was on hold 15 minutes before anyone picked up. I again go through all the information. Then she gives me another number to call for refunds. She told me give them my account number and they could take care of the issue. I called the other phone number, gave my account number. I was then told they couldn't find any records of my account. Then ask my address, mobile number, my name again. Still no record. I was told I needed a reference number starting with 0401 to be able to find me. Now I called back and was put on hold waiting for another representative. I am going to keep trying. Do not do business with this company they are horrible and u can NEVER talk with someone in the USA. The other thing these 3rd party overseas people speak such broken English you can't understand them.
TERRIBLE CUSTOMER SERVICE
February 23, 2026
Unprompted review
Reply from Gokinetic
Hello! I’m sorry you’ve had to make so many calls and still haven’t received your $173.91 credit refund after canceling on November 7, 2025—this is not the experience I want for you. I want to get this reviewed and escalated so we can locate your account/refund request and provide a clear update. Please email me at uniticanhelp@uniti.com with "Trust Pilot Review" in the subject line and include your full name and account information so I can pull up the records and help move this forward. <Maggie
Reply from Gokinetic
We love to hear it 💚 If you'd like to share more about your positive experience on social, feel free to tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
Great service technician
January 30, 2026
Reply from Gokinetic
Love to see it! Thanks for the awesome review. If you ever need anything, we're always available on our socials @gokineticfiber.
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