I had an issue with the delivery from DPD in that they delivered to the wrong address, however, Gold Collagen were great in sorting this out. Great customer service! Too early to comment on the pr... See more
Company replied
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Review summary
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I started taking Active in 2018 when I experienced troubles with my knees after playing football on a regular basis with my son. After consulting a specialist and an MRI he convinced me that operation... See more
Company replied
Taking the shots every day for a few months makes it really noticeable that it reverse some signs of aging and also gives a boost of energy. After reaching some level it stops improving but it keeps s... See more
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Gold Collagen Team are easy to access and contact. They always reply are always courteous and helpful. They don’t make anything hard or difficult. If I have requested goods ( or not ) ; such as pau... See more
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Company details
About Gold Collagen®
Written by the company
GOLD COLLAGEN® is the pioneer of collagen-based liquid supplements and the only clinically proven and patented formula that stimulates natural collagen production from within.
Market leader in the UK, Italy and Spain since 2011 with a range of award-winning supplements and skin care solutions.
Working with leading academic institutes, nutrition and scientific experts, MINERVA Research Labs created with GOLD COLLAGEN® a range of collagen supplements supported by 3 European Patents, 1 US Patent, and 13 clinical studies on over 1,300 subjects, with results published in 12 peer-reviewed scientific papers and medical books. Since 2009, MINERVA Research Labs is committed to offering specialist, innovative and great-tasting collagen supplements that truly improve the health and beauty of skin, hair, joints and well-being from the inside out. GOLD COLLAGEN® is committed to the planet and uses glass bottles and fully recyclable packaging since 2011.Contact info
United Kingdom
- gold-collagen.com
4.2
Great
353 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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It’s a great brand and is easy and…
It’s a great brand and is easy and convenient to drink and I think it really works - when I stopped I noticed the difference !
November 8, 2025
Reply from Gold Collagen®
Dear Reygate,
Thank you so much for your lovely review! 🧡
We’re really happy to hear you find our brand easy and convenient to drink and that you noticed the difference when you stopped.
It means a lot that you took the time to share your experience.
Have a lovely day.
Best Regards,
Gold Collagen team
Reply from Gold Collagen®
Dear Evs,
Thank you so much for your kind review!
We’re delighted to hear you’re happy with both the service and the product – your support means a lot to us.
Wish you a lovely day.
Best Regards,
Gold Collagen team
Quick delivery
Couldn't purchase from other sites all out of stock
Ordered and delivered quickly
October 27, 2025
Reply from Gold Collagen®
Dear Anouska,
Thank you for your review!
We really appreciate you choosing us and hope to see you again soon.
Best Regards,
Gold Collagen team
Great
After one month of usage my hair fall started to decrease to am so happy to renew for 3 months more, am excited to see the results after 3 months
November 1, 2025
Reply from Gold Collagen®
Dear Maria,
Thank you so much for sharing your experience! It’s wonderful to hear that you’ve already noticed less hair fall after just one month.
We’re really happy you’ve decided to continue for another 3 months and we’re excited with you to see your results 🤍
Best Regards,
Gold Collagen team
Reply from Gold Collagen®
Dear Mrs O,
Thank you so much for your review!
We’re delighted to hear you find the product great and effective.
Your feedback means a lot to us! 🌟
Best Regards,
Gold Collagen team
Delivery is always prompt and customer…
Delivery is always prompt and customer service excellent
October 25, 2025
Reply from Gold Collagen®
Dear Gail,
Thank you so much for your kind words! We’re delighted to hear you’re happy with our prompt delivery and customer service.
Wish you a lovely day.
Best Regards,
Gold Collagen team
Best collagen there is
I am subscribed for few years now. The nicest tasting collagen, and easy to drink! Happy with my skin and I get lots of compliments despite my age ☺️
April 5, 2025
Reply from Gold Collagen®
Dear Elna,
Thank you so much for your lovely review and for being with us for so many years!
It’s wonderful to hear you enjoy the taste and find it easy to drink – and we’re especially happy that you’re feeling great in your skin and getting lots of compliments.
Your trust and loyalty mean a lot to us ❤️
Best Regards,
Gold Collagen team
Reply from Gold Collagen®
Dear Rungphet,
Thank you for your review! We’re so glad to hear you’re enjoying it and that it’s keeping your face feeling moisturised. Your feedback means a lot to us.
Have a lovely day.
Best Regards,
Gold Collagen team
How can people give 5 stars for quick…
How can people give 5 stars for quick delivery when it is the product that is being reviewed?
October 19, 2025
Unprompted review
Reply from Gold Collagen®
Dear Peter,
Thank you ever so much for taking the time to share your feedback with us.
I do apologise if there's been any confusion regarding the review request. The email we sent via Trustpilot was actually asking for a review of our service rather than the product itself. We're keen to understand how you found your overall experience with us – including aspects such as delivery speed, customer care, ease of ordering, and general service quality.
We completely understand that it might not have been entirely clear, and we're grateful you've brought this to our attention. Your feedback about the distinction between service and product reviews is genuinely helpful, and we'll certainly look at how we can make our review requests clearer going forward.
Once again, many thanks for your understanding, and please don't hesitate to get in touch at customercare@gold-collagen.com if there's anything else we can help with.
Warm regards,
Tania
I started taking Active in 2018 when I…
I started taking Active in 2018 when I experienced troubles with my knees after playing football on a regular basis with my son. After consulting a specialist and an MRI he convinced me that operation is not an option in my case as my joints were not properly located since birth. I did ask him whether taking supplements with collagen could improve and he confirmed that that was an option and that I should do that for at least 3 months. I did the research myself on internet and looked for a good quality supplement and I found Gold Collagen. Started taking it and I felt improvement after the third week. I have not stopped taking it since then😊 No problems whatsoever with joints I must admit. Hair is growing like mad and skin looks comparatively fine for a 50-yo woman I am. I fully recommend Active Gold Collagen🙌🏻
October 15, 2025
Unprompted review
Reply from Gold Collagen®
Dear Liliya,
Thank you ever so much for taking the time to share your wonderful experience with us – it's absolutely brilliant to hear how Gold Collagen Active has made such a positive difference to your life since 2018!
We're delighted that you've noticed improvements not only with your joints but also with your hair and skin. Stories like yours truly make what we do worthwhile, and we're so pleased that Active has been part of your wellness journey for all these years.
Thank you for your lovely recommendation and for being such a loyal customer. We genuinely appreciate your support!
Warm regards,
Tania
Ever since i started this I got good…
Ever since i started this I got good sleep i can feel I’m younger than my age very good product it’s highly recommended
September 24, 2025
Reply from Gold Collagen®
Dear Agnes,
Thank you ever so much for your lovely review – we're absolutely thrilled to hear that you're sleeping better and feeling so wonderful since starting Gold Collagen!
It's feedback like yours that means the world to us, and we're delighted that the product is making such a positive difference to your wellbeing.
Thank you for your kind recommendation and for being such a valued customer!
Warm regards,
Tania
Great product… I’m definitely more…
Great product… I’m definitely more energised. Also great customer service… responsive, helpful and lovely to deal with.
September 24, 2025
Unprompted review
Reply from Gold Collagen®
Hi Deborah,
We’re thrilled you’re feeling more energised and that our Customer Care team made things easy and pleasant.
Your experience means a lot to us - thank you for sharing it.
Best Regards,
Gold Collagen team
Gold Collagen Team are Stars.
Gold Collagen Team are easy to access and contact. They always reply are always courteous and helpful. They don’t make anything hard or difficult. If I have requested goods ( or not ) ; such as pausing a subscription temporarily they have only been to happy to oblige with no pressure or questions asked. They have been dreamy actually!!!
September 9, 2025
Reply from Gold Collagen®
Hi Mrs Feeney,
Thank you so much for the glowing review — being called “stars” made our day! ✨
We’re thrilled to hear you find us easy to reach, quick to reply, and helpful. Keeping things simple, whether it’s pausing a subscription or sorting an order, is exactly what we aim for, with no pressure and no hassle.
We’re always here whenever you need us. Thanks for being part of the GOLD COLLAGEN family!
Best Regards,
The GOLD COLLAGEN team
Reply from Gold Collagen®
Hi Elda,
Thank you so much for your review! We’re thrilled to hear you’re loving GOLD COLLAGEN. 💛
If you’d like, share what changes you’ve noticed, we love hearing results.
With gratitude,
The GOLD COLLAGEN Team
Reply from Gold Collagen®
Dear customer,
Thank you so much for the fantastic review!
We’re thrilled to hear your hair feels soft and shiny, that’s exactly what we love to deliver.
Best Regards,
the GOLD COLLAGEN team
Super slow delivery
I made my order 14 days ago, and it's still not delivered yet to the UK!!!
For comparison: My order from China arrived three days ago.
August 26, 2025
Reply from Gold Collagen®
Hi Shadi,
Thank you for review.
We’re really sorry for the delay.
Your parcel was damaged in transit and had to be returned and replaced. Our Customer Care team has handled this and arranged a new shipment right away.
If you need anything else, please contact customercare@gold-collagen.com
Best Regards,
the GOLD COLLAGEN team
Reply from Gold Collagen®
Dear Kemi,
Thank you for your review! We’re glad your order arrived quickly.
Best Regards,
The GOLD COLLAGEN Team
Excellent!
August 28, 2025
Reply from Gold Collagen®
Dear Irina,
Thank you so much for your excellent feedback! 🌟
We’re delighted you’re happy with GOLD COLLAGEN and truly appreciate your support.
With gratitude,
The GOLD COLLAGEN Team
Easy to consume and keep up the daily…
Easy to consume and keep up the daily habit unlike other products - great for my on the go lifestyle!
Sadly no real benefits seen or felt. That being said, A few of my friends are using it and they swear by it!
February 20, 2025
Reply from Gold Collagen®
Hi Zainab,
Thank you for sharing your feedback feedback.
We’re glad it fits your on-the-go routine, and we’re sorry you haven’t noticed the results you hoped for yet.
Results can vary from person to person based on factors like consistency, baseline needs, diet, sleep, hydration, and overall lifestyle. Many customers report seeing changes after consistent daily use over several weeks.
If you’d like, we can review your routine and goals to help you get the most out of GOLD COLLAGEN.
Feel free to reach us at customercare@gold-collagen.com - we’re here to help.
Best Regards,
the GOLD COLLAGEN team
Reply from Gold Collagen®
Thank you so much for taking the time to leave this positive feedback! We're delighted to hear that you found our service helpful and good. Your support means the world to us and motivates our team to continue providing excellent service.
Best regards,
Gold Collagen Team
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