Gold Bank® Reviews 

907
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and secure delivery service, noting that their purchased items always arrive very promptly and in top condition. Many people also highlight the highly competitive prices, professional staff members, and the exceptionally straightforward online purchasing process when buying items online. However, some reviewers were not happy with customer service, mentioning frustrating difficulties reaching support or getting clear answers to their problems. A few other people also felt that the official website and online ordering system could occasionally be quite slow or complicated to navigate during transactions.

What people talk about most

Service

Reviewers consistently share positive feedback about the service, highlighting a quick, straightforward, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast and secure shipping... See more

Product

Customers had positive experiences with product, noting that items arrive exactly as described and in... See more

Price

People report positive experiences with price, highlighting competitive rates and wonderful pricing for gold... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as polite, transparent, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Once I had placed my order the delivery was fast secure and efficient. The initial security check was very lengthy and would not accept my date of birth ! The website was slow and not very easy to u... See more

Rated 4 out of 5 stars

competitive prices but the website is very slow . Have bought from them in the past -Excellent delivery service

Rated 4 out of 5 stars

Super price and delivery speed. I would have preferred to gamble on a cheaper postage option though, the price for which is not obvious. Also there's an ID check with a non-UK firm involved too,... See more

Rated 4 out of 5 stars

Excellent service and delivered with care within expected timescale, thank you


Company details

Written by the company

We are an independantly owned precious metals company specialising in buying a selling various precious metals such as Gold, Silver, Platinum & Palladium. Based in london and established over 30 years.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

907 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(907)

93 reviews in the last 12 months

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Rated 5 out of 5 stars

I would definitely recommend Gold Bank Nottingham

I've visited Gold Bank twice now, once last year to sell my late Aunt's jewellery, and again today to sell my mum's jewellery. I was helped today by Shannon who was lovely.

On both occasions I was met with professionalism and compassion.

The staff were thorough, careful and discreet. They checked the items I brought in and were happy to check unmarked jewellery pieces for me using their x-ray machine. (On both occasions a piece that I believed to be worthless turned our to be real gold.)

I was very happy with the valuation I received on both visits and felt under no pressure to sell, but was happy to do so.

The sale was very straightforward, they just checked my ID, took my bank account details and moments later the money was in my account.

I would definitely recommend Gold Bank if you need to sell any unwanted gold jewellery.

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

I bought a Rolex from Colin at Gold…

I bought a Rolex from Colin at Gold Bank today and I have to say it’s perfect from a warm welcome on entering the showroom and a great selection of high quality timepieces I’m very happy with my Rolex purchase, so a big thankyou to Colin at Gold Bank who made my Rolex buying experience very very enjoyable and I will definitely be back in the future ! So don’t be messed around with Rolex AD’s waiting list games go straight to Gold Banks and buy your dream watch without the inflated Rolex AD’s pre owned inflated price structure! Thankyou Kevin Lowe.

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Visited Gold Bank in Nottingham and…

Visited Gold Bank in Nottingham and Reanne dealt with us. She was lovely. Very professional and we did not feel under pressure to sell at all. She even recommended we sold two pieces separately as they were worth more than the scrap value. Give a great price for unwanted gold and silver. Would highly recommend

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

New customer experience.

Gold Bank in Green Street are truly the best service I have ever received. They work very efficiently and effectively and honest people. The ensure they meet our needs and gives the best value when selling the jewelery and other options too, e.g. exchanging jewellery too. Many thanks.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Visited the Nottingham branch recently and was very impressed with the service. Reanne was extremely helpful, no pressure to sell our unwanted gold. Price was excellent compared to other places we’d been. Would recommend and use again.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Quick dealt with

Quick dealt with, no issue, quick response and super nice customer service.

February 27, 2025
Unprompted review
Rated 1 out of 5 stars

BUNCH OF IDIOTS

Asked over the phone before turning up to southall branch but not mentioned anything when got to the store was told that I cant buy with business debit card. Lots of time waste lots of questions asked for simple transaction. Manager is clueless and doesnt have courage to face the customer and answer some simple questions

December 31, 2024
Unprompted review
Rated 5 out of 5 stars

fast operation

I liked doing business with them, price online spot on with their price at the till. Fast operation. Payment made into my account within 10 min.

November 7, 2024
Unprompted review
Rated 1 out of 5 stars

Very bad customer service unfortunately…

Very bad customer service unfortunately I was trying to buy from the website many times but they declined my ID verification once due to changes in my address only although I provided my password and bank statement with my name and address then I couldn’t buy again!!

July 29, 2024
Rated 5 out of 5 stars

Excellent service

Excellent service, furqan suddique served us and his sales are excellent moreover he’s a very humble man. The jewellery designs here are also the best and affordable.

August 10, 2024
Unprompted review

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