Goldcar España Reviews 

How they are able to legally operate is a mystery.
Arrived at Palma and it unravelled from there.
1. Like many others they claimed the insurance I bought online wasn’t sufficient and I needed to pay ~€400 on top of the £450 + £75 premium insurance I’d already paid. I refused, then suddenly they could not accept payment from the card I produced. They then claimed I could not take the car and it was no longer their problem as I hired it via an online agent (Do You Spain). So I’m stuck in Mallorca without the car I need for two weeks.l and their advice was “get a taxi”. I contacted Do You Spain and they said the only way was to pay for full insurance directly with Gold Car. Miraculously they COULD now take payment and happily took €487 from me.
2. When I collected the keys they tried to give me a tiny car despite me booking a compact SUV (Peugeot 2008) or equivalent.’ I complained and they eventually gave me a compact SUV but it was the most bog standard basic MG ZS compared to the vehicle advertised.
The reviews say it all. Just pay a little more with a reputable company and avoid untold stress. I’ll never use these cretins again.

I rented a car from GOLDCAR TENERIFE SOUTH and they gave me a vehicle that was completely covered in damage, and with a fuel tank range of only 600km. When returning the car, I filled up twice—the last time at the gas station right next to the rental place. Then, I get an email with a €60 charge from them, claiming the vehicle wasn't returned with a full tank. Thieves!

I have hired from the a few years ago so thought it would be good .
but no way I booked on line through Ryan air and payed there insurance so I thought it would be straight forward not a chance they would not accept the insurance I paid for through Ryan air I would have to deposit £1.400 with my bank card and they would take the money and give it me back when I returned it . but no they would not accept it I had to used there's so I had to pay for two lots of insurance that's all the woman wanted to sell sell more things. did not give a shit I had paid already on line she just blanked me untill I payed for goldcar insurance she was not helpful at all very rude. I shown her the print out of the other insurance documents she should even look at them so I will never use goldcar ever again and me and my family travel to Spain 10-15 times a year but this is the last time I use them

I rented a car through ryan air I thought it would be all legit as I have rented through them before with no problems.
When I arrived at the desk I was told my fully comprehensive excess insurance was not applicable in spain, although it covers me world wide I used it in America the week before with no issues!! The car I chose was a skoda automatic which I paid ryan air £162 for, at the desk I was charged an extra €498 if I did pay I wouldn't get a car, it was nearing midnight and all the other car hire companies were shutting up shop, id been traveling all day and just wanted to get to my destination. When I got the car it was a cheap and nasty pile of Chinese junk, driving to my destination the car drove fine, the following day I drove it and it kept sticking in ev mode at over 100Kms when it flicked into hev mode the revs increased but the car wouldn't change gear. I reported it and was told to bring the car back to the airport, as that was a five hour return trip it was a no from me, I suggested they bring one up for me but they said no.

(English below)

Boek hier NIET als je onverwachte, onterechte kosten wilt voorkomen.

Bij het inleveren van de huurauto beschuldigde Goldcar mij van schade. Op hun eigen uitgifteformulier stond de schade al ingetekend. Ondanks dit overduidelijke bewijs schreven ze zomaar € 882,22 van mijn rekening af en negeerden ze mijn inhoudelijke bezwaren volledig.

Pas na een gevecht van ruim een half jaar, talloze mails en een officiële creditcard betwisting (chargeback) via mijn bank, heb ik mijn geld eindelijk teruggekregen. De bank heeft mij in het gelijk gesteld omdat Goldcar simpelweg onterecht geld incasseert.

Goldcar gebruikt dit soort schattingen en fictieve claims puur als verdienmodel en hoopt dat klanten het opgeven. Bespaar jezelf een hoop stress, tijd en geld en boekt bij een betrouwbare verhuurder!

Title: Warning! Unjustified damage claims and a 6-month dispute.

Do NOT rent a car from Goldcar if you want to avoid unexpected and unfair charges.

After returning the car, Goldcar charged my card for damage that was already present when I picked the vehicle up. Their own pick-up inspection document clearly showed the mark on the car diagram beforehand. Despite providing them with this undeniable proof, they completely ignored my emails and unilaterally charged €882.22 to my account.

It took over six months of endless communication, frustrating customer service brick walls, and a formal chargeback dispute through my bank to finally get my money back. The bank ruled fully in my favor after reviewing the evidence.

Goldcar relies on unfair damage claims hoping customers will just give up fighting them. Save yourself the stress, energy, and money—book with a reputable rental company instead!

Very satisfied.
I purchased the Super Relax package. Rented a Peugeot 2008. Used the car for 7 days in Spain, didn't make any dents, and got all my gas deposit back.
Was a bit worried when reading other peoples reviews, but my experience can be counted as one of the good ones.

Hidden fees, rude staff

excellent. perfect

Hired two cars for our family holiday in Alacante,waited over Two hours to finally get keys to cars this was after being pressured to take out extra insurance which we declined.One of the vehicles was filthy including the interior and had a slipping clutch, second car had a dashboard that had warning ⚠️ lights on .We got a parking ticket for parking in a car park in Morioa after purchasing a ticket? apparently a 3rd of the car park belonged to another company No Signage to say this.Paid the fine immediately,Goldcar also charged us a admin fee that was more than the fine although they didn't do anything, paid this to goldcar and now they have given my card details to another company who are also trying to extort funds from me.This second company is also owned by Goldcar.Nothing but bloody stress ,in fact our holidays have been ruined by these scammers.How they call themselves a company I have no idea.Disgusting behavior from thieves ,will NEVER! use them again and will go out of my way to let people know what they are.1 Star is way too much for these disgusting people.

We returned the car as we found it. The car was full of dents, and most of them were noted on the car form. The employee noted a scratch near the tailgate that we certainly did NOT cause. This is our first bad experience at Cold Car.

Absolutely terrible experience. The staff aggressively tried to upsell additional in-house insurance, despite the fact that insurance had already been purchased online. When I firmly stated that, as a customer, I wished to proceed without their insurance, they then refused to allow payment by debit card—even though this payment option was advertised as available at the counter and explicitly advertised on Booking.com. Plus, the lady who served me was not professional at all she gave me a wrong contract with a name of another lady and for another car. We finished with them at 10/30 pm instead of 8/30 what a horrible experience

Absolutely terrible experience. The staff aggressively tried to upsell additional in-house insurance, despite the fact that insurance had already been purchased online. When I firmly stated that, as a customer, I wished to proceed without their insurance, they then refused to allow payment by debit card—even though this payment option was advertised as available at the counter and explicitly advertised on Booking.com. all that for one reason, encourage you to cancel the booking so they can keep the money without even having to rent anything. A real scam. Please booking.com blacklist this company.

When I picked up the car the woman lied to me three times saying Goldcar don't accept independent excess cover insurance. This is a complete lie. Worse... she more than doubled our rental charge by 'upgrading' our car when we specifically said NO to an upgrade. We queried the total cost of over £1,500 but she said this was correct, it was just the deposit, local taxes etc. We were so confused eventually we just signed and left. Actually she had added a car upgrade of 117 euros without us knowing. At the end they also charged us 180 euros for a small mark on a wheel rim - the car was already covered in so many scratches it was impossible to see if this was new, which it definitely wasn't. The man said, don't worry because you can just claim it on your excess insurance (which the woman had told us they didn't accept!). They are liars and conmen. NEVER EVER USE GOLDCAR. They are the cheapest because they rip you off elsewhere.

Last May we visited Madeira and through Aeroplan we prepaid for ten days rental. When we arrived to get the car I did not have my passport and as this was required we said we would return the next day with it. When we arrived at the agency the next day with the passport they said that the rental was cancelled and no car available. Goldcar has refused to return the money paid in advance. This is theft in its purest form.

Most recent car hire in Mallorca, and was managed by Shere at the desk in Palma Airport. Great service, prompt and efficient. I wasn't waiting long to the served, and Shere was excellent. I have used Gold Car now for many years, knowing the quality of car, the convenience and most of all the price competitiveness is very good.

2025 Goldcar Tenerife was a disaster - this year SUPERB!

The difference was this year I made sure I had a credit card from a high street bank - even though their terms state they accept VISA - they will not unless it is a high street bank. This caught me out big time last year.

Collection of car was smooth and easy as was return.

Make sure you take loads of pictures of the inside of the car and outside when you collect car and return it. That way they can’t try and pin any damage on you. I make a big thing at pick up and drop off to show them I am taking circa 30 pictures of the car - and all is good

So this year WELL DONE GOLDCAR. You were truly awful in 2025 - but this year you were great - fair play

Gold car Alicante airport, Carolina was helpful, friendly and polite. We already had platinum insurance and wasn’t push to buy their own. Explained everything aspect clearly, arranged upgrade too.
Would use again, wish every car hire experience was as good as this

Pratiques commerciales abusives, assurance trompeuse et service client injoignable
Référence de réservation : 29669144
​Notre vol pour Olbia a été annulé par la compagnie aérienne pour cas de force majeure. Malgré nos tentatives répétées de joindre Goldcar avant 21h00, leur centrale téléphonique était injoignable. Nous leur avons immédiatement envoyé un e-mail pour demander le décalage de la prise en charge au lendemain, puis un second e-mail pour annuler, mais ils n'en ont absolument pas tenu compte.
​Cerise sur le gâteau : nous avions souscrit leur assurance annulation, qui s'avère inutile puisqu'elle ne couvre plus rien à moins de 48 heures — précisément au moment où surviennent les vraies urgences.
​Goldcar a classé notre dossier en "no-show" et refuse catégoriquement tout remboursement, conservant 100 % du montant pour un service non rendu.
​À fuir si vous cherchez un loueur honnête et un service client accessible en cas d'imprévu.
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​Unfair commercial practices, misleading insurance, and unreachable customer service
Booking Reference: 29669144
​Our flight to Olbia was canceled by the airline due to force majeure. Despite repeated attempts to call Goldcar before 21:00, their phone lines were unreachable. We immediately emailed them to request postponing the pickup to the next day, followed by another email to cancel, but both messages were completely ignored.
​To make matters worse, we had purchased their cancellation insurance, which turned out to be completely useless as it expires 48 hours prior to pickup—precisely when real last-minute travel disruptions occur.
​Goldcar classified our booking as a "no-show" and strictly refuses any refund, retaining 100% of the cost for a service never rendered.
​Avoid this company if you expect basic customer support and fair treatment during travel disruptions.

Avoid!

I waited over 2 hours to collect my hire car at Palma Airport. When I reached the desk, I clearly declined the optional insurance. The employee then told me I needed to sign to collect the vehicle but did not show me the rental agreement or explain that optional extras had been added.

It was only after leaving that I discovered I had been charged for Super Relax Cover and Mega Relax Plus—around €310 in optional extras that I did not knowingly agree to purchase. Had I been shown the agreement before signing, I would never have accepted these charges.

I raised the issue immediately with customer services on the day of collection and again when I returned the vehicle. My complaint is still being investigated - however a month later and I'm being ignored.

The car itself was fine. I will not be using Goldcar again and cannot recommend them based on my experience.

Very untrustworthy