Goldcar Rental Reviews 

Returned the car after a 3 weeks rental in the countryside in France. There was mud on the floor and the attendant told me it was ‘dirty’. Yes after 3 weeks in winter, there were mud traces where the soles of the shoes touched around the pedals area. Result: was charged €72 (yes, seventy two euros!) as added cleaning charges.

It seems to me that they rent cars to feed customers into a profitable car washing service.

They won’t see me again.

Excellent service within the airport - little waiting time at check in and a fairly new clean car at a good price

The checkin was quick and courteous. The car was excellent to drive.

I recently rented a car from these scammers in Nice. When we arrived we were sold extra insurance that we didn't need as we already purchased it from the broker (EasyJet). Today, after being home for 2 days my bank contacted me after putting a block on my card as these scam artists have tried taking several payments for various amounts. One for £386, one for £86, one for £8, one for £42 and one for £17. Bank said it's clearly a scam. Won't be letting them get away with this. AVOID! AVOID! AVOID!

Goldcar does not comply with the agreements that they make with costumers. The car we rented broke down due to technical issue. We were asked to come to closest office which was both far away and closed at the time of brake down. The agreement with costumers sevice was that the taxi invoice would be refunded. Here we are with broken holiday plans that had to the changed and with an invoice to get to office to change the car. Costumers service is not responsive. Please consider alternative options.

Easy and quick pickup and drop-off. No extra nonsense. Courteous and helpful staff. Car was new, smart and clean.

Very good service, got into terminal 2 and didn't realise we had a go to terminal 1 for the car.

Dreadful company! Cheats and liars! I rented a car from their Marseille airport branch through a rental website. I took out full insurance protection on the website.
After a horrendous wait to collect the car, the service manager said we needed extra insurance. I showed him my rental agreement and he argued that it wasn't valid. I refused the extra insurance they offered.
Received the car, which had not been cleaned, and used it for a week. On my return, the manager accepted my paperwork and I left. The car was in perfect condition.
Two days later, an extra payment was taken from my credit card. I have contacted Gold Car three times to query the payment and received no reply. My insurance company cannot process a payment without knowing why Gold car took the payment.
This company has cheated me out of £200!
Don't touch them! I want to stop as many people as possible using this company!

Un service bon et efficace, un personnel poli et une voiture adéquate pour notre réservation.

Check in was very busy but staff were great. Car great, clean and in top condition. Well done - again!

I received a traffic fine, which I'll happily pay.

But Goldcar charged me £87.29 in admin fees to alert me to the traffic fine, which is ludicrous.

My colleague, who also received a similar traffic fine, used Liigu which only charged him €8 to inform him.

Would recommend everyone to use Liigu as Goldcar have been thoroughly unhelpful through this process.

Overall renting from Goldcar was a bit stressful fo us. The car I was given late on Friday night had front tyres worn out at or beyond the legal limit with multiple defects (cuts). I only saw this upon inspecting the car by daylight. The car was changed promptly when I returned it yet we lost 1 hour in the process: I had to recheck the many estethic marks on the second car as my full cover purchased online was not recognised by the company requiring me to pay a hefty deposit on my credit card).

Venlige og professionelle. Nem overtagelse.

Used Goldcar twice this year, once in Spain and once in France. In Spain, a mistake with recorded collection milage was corrected with time after contact as was assumed damage whereby I had evidence on collection it was there so correctly refunded, again after a bit of time.
Car collection from both Malaga and Marseille quick and easy.

Goldcar get a lot of stick on-line for their low-cost, revenue focused approach but I found the experience quick and professional. I knew to photograph the vehicle at pick-up and drop-off and to ensure to jointly inspect the vehicle with a member of Goldcar staff at the end. I had no extra charges and the deposit was fully refunded. I also took out separate excess insurance.

Great experience. Very helpful staff. Vehicle in great condition. Easy early morning drop off. Value for money. Easy and quick access to main routes.

I have used Goldcar many times , particularly in Spain . Always very nice and helpful staff. In general good cars.
Whichever providers you choose cars ars are always quite good . Staffs make a major differences . Goldcar seems to be very careful in staff selection and training . Bravo.

Quick pick up and drop off of your car.
The staff gives clear and understandable instructions.
I received a car in a higher class than what I ordered.
Completely satisfied with cooperation with the company.

One of the most easiest collection and drop off experiences I have had. No queues.