Goldcar Rental Reviews 46

Might as well chuck your wallet on the desk so they can help themselves to your money as they wont let you have the car until you pay up. Hired a car in advance from Rome CIA airport via Holiday Autos.com. Horrendous queues late at night due to relentless up selling of insurance that clearly people didn't want. We were ready for this so point blank refused as we had already payed online for it. Then the con started - we were told we had to pay a deposit of £1200 which miraculously was declined on our card which had been used the week before in the USA without problem. I offered cash - which was funny apparently, then I offered another card which they wouldn't take then miraculously all could be resolved if I paid for their unwanted insurance on the same card that had just been declined - and now strangely worked. £100 later we got the car which was smaller than we had paid for. Should have seated 4 with 2 cases - only 1 case fit in the boot so we had to put the other on the back seat - good job there were only 2 of us. I strongly believe that the operative lied and said the card had been declined when it hadn't to get us to pay for the insurance. Used the card for the rest of the holiday - no problems whatsoever. Pursuing them for a refund through the European Consumer Bureau

CON-ARTISTS AND FRAUDULENT THIEVES!

DO NOT USE THIS TRASH COMPANY! They are thieves and con-artists hiding behind phones. Upon arriving at the Goldcar office in Amsterdam Schiphol Airport to return my rental car I asked a member of Staff if I needed to fuel the car before returning it He replied with a "yes". So after knowing that I took the rental car to a Local gas station to refuel the car. As I have been driving for a number of years I am aware of how to refuel a car at a gas station!. After placing the nozzle into to the petrol tank I filled the petrol to its full amount until the nozzle would not allow to fill anymore. Then to see if it was refueled to the maximum I checked to see on the dashboard 1 bar of fuel empty on there. So I again placed the nozzle into the petrol tank to make sure I refueled to the maximum. And the nozzle kept on clicking signifying that it has reached its full amount. After a couple of days I received my deposit back only to find £51.00 deducted from my account from Goldcar I enquired about this and THEY SAID I WAS CHARGED FOR NOT FILLING UP THE PETROL TANK!. How ridiculous does that sound! Since then I've tried phoning,emailing and even trying to get through to the manager who apparently does not exist for Goldcar. They ignore your emails, rude on the phone and they are money hungry. DO NOT use this company you WILL be scammed. I have now reported this fraudulent company to my bank and will also be reporting them to Trading Standards.

NEVER use this company they are real thiefs! The are very able to defraud people! They play a little game with the damage of cars and let you pay for damages that you have never done! In italy in Rome Fiumicino airport I had a very bad experience and I have to pay 420 EUROS for a damage that I didn't.
They are very skilled people to steel your money. SHAME ON YOU!

I hired a car from Goldcar in Nice in December for a work visit I was doing.

Sadly my car was broken into and the back windows smashed. I have an additional insurance that covers this type of problem but since then Goldcar simply do not give me a copy of ANY paperwork at all. I have requested by email, by phone, and even via Facebook and to date I STILL do not have any justification to show my other insurance agent.

Customer service told me to send an email from the email that was used to make the booking and now they write back saying for data protection they are unable to send me anything as it has to be from my own email. I have now sent this to them and still nothing. It is unacceptable, as well as being illegal to deny invoices.

The worst car hire company I have ever dealt with. Hard sell insurance at collection, if you don't agree to take it they will treat you like a 3rd class citizen. We had taken additional cover through Ryanair Car Hire who we had booked through but they dismissed it. They then take a huge 1500 euro deposit on your card plus fuel - that card has to be in the name of the renter and not another family member (this caused a problem for us which they were extremely rude about). They also take a hold for a full tank of fuel even though you have to return it full. Our car was heavily scratched and damaged and in poor condition when we collected it, yet we were almost threatened that we could be charged thousands if we damaged it in any way and did not take their extra insurance. On return to England we discovered they had not refunded the full deposit and did not tell us why and I have sent in a complaint to investigate. Do not use this company - they are cheap for a reason and I said never again!

WHAT A BUNCH OF CROOKS

We booked a car from Goldcar through CarFlexi for a Station wagon, Citroen C3 Picasso or similar for 5 days from Marseilles Airport and should have realised it was not going to go well when the person in front of us called them a bunch of crooks, which we were soon to find out why.

We paid a deposit of €92.65 with a further €187.91 to pay on receipt of the car. Firstly, the person who took our details decided that the amount to pay was €190.38, a minor increase, but then the great insurance scam was explained, even though we were fully covered. For an additional €179.90 we could have unlimited cover and the car could basically be returned as a complete wreak, as I said no I was already covered then scam No 2 was explained. This was €1541 charged (not held) on my credit card with an 8% non-negotiable handling fee (€123.28). When the car was returned and cleaned at a cost to me, if no damage had occurred then the €1541 would be returned to my credit card with an 8% handling fee again. The choice was be conned out of €190.38 for the not required additional insurance or €246.56 in handling fees for scam No 2. As they were not going to let me have a car unless I signed up to one of the scams, even though I explained and showed them I had paid for all cover and extras plus National (next door), did not have any cars I had no option to choose Scam No 1, then was told that a compulsory €90 was required as a holding fee for the fuel in case it was returned empty, talk about kick a bloke when he is down.

After all this the car that we were allocated had looked like it had completed the Marseilles Rally, with scratches dents etc all over it, then only good point was it was large enough and was an automatic. My wife went back to the reception as we wanted the damage recorded but was told don’t worry its all covered, at that time I took pictures as proof. So, if we opted for Scam No 2 then I am sure we would have been charged with something. I am still waiting for the €90 to be returned but as I refuelled at the petrol station 100m form their premises I am confident that they will not charge me any extras.

This has got to be the worst car hire company ever, do not use them.

STOP! Do not rent your car at Goldcar you will definitely be cheated

Withdrew the wrong amount and is not responding to our request. Case is now handed over to danish authorities

We booked a car with GoldCar at the Malpensa Airport in Milan through DoYouItaly with the full protection insurance included. Once we arrived they told us that they couldn’t hire us the car in case we did not pay an additional 210 Euro for an additional insurance that would pay any type of damages on the car with no excess. This was because I had a debit and not a credit card and they told us they couldn’t freeze the money for the excess costs of insurance in case anything were to happen. So we offered to just make a deposit of the money that they could later transfer back which they denied us. My boyfriend offered to pay with his credit card but they just replied that it had to be from the same card as we booked with through DoYouItaly. To get on with our trip we just paid the money and thought there would be nothing more to it.

Now one and a half month later we get a mail telling us we got a ticket which they will be sending us PLUS an additional admin fee by GoldCar for sending us the ticket of 55 Euro! When we checked the bank account they had already withdrawn the amount the very same day as they sent us the email so we shouldn’t be able to freeze the money. Never been treated so outrageous before by a company. AVOID GOLD CAR REAL SCAMMERS!

Simply awful. The prices you order online do not resemble what they actually charge you when you collect the car. Then you will be ‘upgraded’ to an inferior vehicle. Their ‘optional’ insurance will double or treble your cost. And if you pick the ‘full-full’ fuel option, and return the vehicle full, they still won’t refund your money. Want to email them to complain ? Don’t expect a response, they won’t even respond to requests for a complaint form that they are required under Spanish law to provide you.
Avoid like the plague.

Added on extra insurance without asking, or me knowing about it. Copied my signature from the card reader on the contract to make it look like i had agreed - fraud.

Virtually a scam. Goldcar screens as the cheapest rental car provider on most online searches, but once you pick up the car they slap a number of fees on the original price, and virtually force you to buy their ridiculously expensive insurance (e.g. by denying purchases using debit cards).

They will also give you a shittier car than the one you booked and claim it is an upgrade.

My rental ended up being about three times as expensive as the price originally quoted.

Never in my life will I rely on Goldcar again, and neither should you.

Horrible company that deducts money from deposit without cause. Their prices are cheap only to lure customers into their scam. They exploit the difference between credit and debit cards to force people into expensive all-inclusive insurances. And their service is terrible.

Rented my car trough booking agent with full protection etc.
Nevertheless, Goldcar manage to add addtional cost 50 Euro for no reason.
Don't use it

On the face of it, there's nothing wrong with the cars and the end-price isn't bad but... You need to understand how they're doing what they do - that's the sour bit. This is from my experience.

They're priced low - £46 for a Fiat Tipo for 4 days is very good, and there is some insurance cover included. That's what gets you to buy-in.

Then you get to the desk. They lay it on thick and dramatic (I saw several reps doing this) - they up-sell the insurance. I know other companies do it too, but Goldcar goes further. They tell you that the existing one is basic and they'll have you for £300 for every scratch, £1000 for parts damage etc... Unless you buy another £140 worth of "rest easy" insurance. If you choose not to, they insist on taking another £1400 on deposit which, they told me, WOULD be taken from my account and not refunded for a couple of weeks after I returned. There were a few couples who complained that this would make them overdrawn.

So, you're over a barrel. Don't take the extra and you live with the arguments and hair-splitting over every blemish on the car when you return (I saw this in the car park) AND have a £1400 hole in your bank for half a month. OR take the extra insurance and end up paying a not-so-competitive price for a hire car... and there's no mention of this when you first part with your money.

It's a sneaky and underhand way of doing business. They say that the extra insurance helps you "rest easy" on holiday. Actually, you spend your holiday feeling ripped off.

So, Goldcar, your end-price isn't bad but, for the way you do business, I won't be coming back. I choose who I return to with and they're always the fair players. You're not one of them.

Rented a car for 357 kr for 6 days which is really cheap but when I got home they had deducted about 1500 kr more for some insurance I had not requested. I have rented cars in Malaga about 30 times with different providers without problems.
so stay far away from Goldcar

Car hire sharks!! Dishonest and impossible to contact. Fighting for acknowledgement of a dispute let alone get my money back!!

BEWARE!

Be aware. This company is just terrible. To encounter bad publicty (from ie. BBCs Watchdog) they have made up their own review pages in different markets. So to my experience: Used them to rent a car, as there were no others available, in Alicante. Picking up the car they insisted that there was NO INSURANCE WHATSOEVER included in my prepaid rate. On my voucher from Micronexus it was stated that there was an Excess of EUR 1400, but they insisted that this was rubbish and that we were responsible for the full value of the car - and should we be involved in an accident, we could be liable for millions of Euros in personal injuries claims from third parties. We found the information given incredible and asked for the name of the woman at checkout. She refused to tell us her name and indicated that we had to go to the back of the line when we wanted to call our agent at home to check this out. In the end we gave up and paid the extra insurance that she demanded as we felt that we would not even get the car without paying. Our advice stay away from Goldcar and Micronexus/Carnect.

DO NOT USE GOLDCAR - SCAM AND DONT REFUND MONEY.
WORST CAR SERVICE EVER