The CSR was very professional helpful thorough and made signing up easy. He explained the what I get covered for again when I asked and I understood everything he said meaning he didnt talk in gibrish... See more

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About Golden Insurance
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Ella made the process comfortable and…
Ella made the process comfortable and understanding. Very patient. I am not a fan of the cost, but it is what it is. Golden Insurance stood out from other Insurance companies. Thank you.
McKenzie was so lovely could understand…
McKenzie was so lovely could understand her very well. I would recommend speaking to her about insurance.
Lyn
Excellent information provided all…
Excellent information provided all questions I had where answered before I asked
Very experienced staff
Friendly staff and the process was made…
Friendly staff and the process was made easy for me.
@Yasmin served me with professionalism…
@Yasmin served me with professionalism and knowledge. A polite, calm disposition, with patience and a warm reception. A delightful young staff member who came across very well. Yasmine showed me that great customer service is still out there, if you are lucky enough to strike both the right company and staff member. For @Yasmine it was about offering the customer (me) the best experience giving me time to consider my options and to discuss it with my husband. Although I live in WA - it was Yasmine in NSW that swayed me to take on Golden Insurance. Yasmins attitude and professionalism without any pushy sales talk was what made me warm towards the company rather than pull away. I highly recommend Yasmine as a pivotal sales consultant who will make this decision making process smooth & effortless. Yasmine was good enough to forward everything to me in my email so I had it in writing to discuss with my husband. Well done Golden Insurance for both hiring and training such a wonderful consultant.
The customer service
I am very pleased with paige talking me…
I am very pleased with paige talking me through the insurance
He was
He was
So easy to talk to and very helpful in helping me find what I could afford
The staff member i was speaking with…
The staff member i was speaking with was very helful and friendly
Great product and very well explained…
Great product and very well explained and presented.
Anita was very respectful and explained…
Anita was very respectful and explained the policy in depth
I am very happy to continue with my policy
We compared quite a few companies and…
We compared quite a few companies and found Golden suited our needs best. They were very helpful and professional over multiple contacts over a few weeks. Our contact was with Nic, who was very patient and always pleasant and very helpful every time we spoke.
The person who l spoken to was real…
The person who l spoken to was real good too. Ifound him to be not pushie and easy to talk to him and asked all my questions l asked. And took the time to explain things to me and let me know what was going on about the people doing my application
Very good the man I spoke to was very…
Very good the man I spoke to was very helpful and nice
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