goldennuggetcasino.com Reviews 

What can I say? I have been playing at Golden Nugget Online Casino since 2015. When you have a new account, you will have a few good wins. Let me tell you, don't put your winnings back in. Take them and run because after that, you will not win anything on slots or automated table games. They have partnered with DraftKings, one of the stingiest sportsbooks. If you have a lot of money to burn, then this is the site for you. I have not won anything on this site in four years. I have lost over $17,000. I literally withdrew $1.00 because I didn't want to give them another dime. I had a bonus game of 20 free spins and won 28 cents; you can't make this up.

I have been playing with GNC online and I have enjoyed every experience! Excellent payouts!! Very rapid !! Customer Service is genuinely helpful!! I have played with other casinos before and always some type of situation or late payout or run around service..I recommend if your comfortable playing at home with just as much excitement as being on the casino floor this is the place to play!! I am a happy player!

On the third morning of a four-day stay at The Golden Nugget in Las Vegas, we were awakened at 6AM by water coming through the ceiling and hitting a desk. It started out as a bunch of drips landing loudly on the desk—loud enough to wake us up!—and quickly turned into a flow of water.

I immediately notified staff of the problem but it took them an hour to get to the room. While waiting, we cleared all of our personal possessions away from the area and put towels down. After a maintenance person arrived and looked at the damage (and the still-flowing water), he informed us we would be given another room and someone would bring up the key. This all transpired quite calmly and matter-of-factly.

Sleep was not possible for me after all this, so I went down to watch a soccer game. I was gone for three hours, but when I returned to the room, we still had not received any information or keys for the new room. I went to the front desk and they didn’t seem to have any knowledge of the water situation or our new room, but eventually they got it taken care of and gave me new keys. There was no offer to help move our luggage, so we had to pack up and move everything ourselves.

The new room smelled like a cigar lounge, even though all guest rooms at the hotel are ostensibly smoke-free. They offered to deodorize, which they did during a time that we told them we would be out of the room, and that did alleviate the smell quite a bit.

We lost about 10 hours—the better part of day—before all this was done. Not to mention being awoken at 6AM with a little mini disaster while on vacation!

When we checked out of the hotel, I described all the issues and the clerk offered to remove the resort fees for our stay. I asked to speak with the manager and waited close to an hour, but the manager never came out.

I was told the hotel could not remove any room charges because we booked through a third party—Expedia. In order to get any compensation, I was told to talk with a security manager and file a report. I waited another 45 minutes for the security manager, who then had me describe the entire situation again.

It really felt like the security manager’s role was to intimidate me. And why refer me to a manager that is not authorized to make adjustments to the hotel charges in the first place, only to have that manager never appear and then refer me to yet another manager who could also not do anything?

After all this time trying to get resolution, through multiple discussions where I never raised my voice, I did not have more time to file a report. I had a work deadline that I had to take care of. And after that we had to leave for the airport.

After returning home, I contacted Expedia and they called The Golden Nugget to seek resolution on my behalf. Once again, The Golden Nugget refused to take any action.

I was very disappointed with how we were treated, and so much of my time wasted. This is a busy hotel casino, and you would think the staff would be better able to handle issues that inevitably come up. The water problem wasn’t caused by the hotel—it was a guest that left water running so long that it damaged the room below AND the room below that—yet the hotel staff’s response to that and the follow-on events was bungled with no attempt made to remediate. You would think they would want to treat guests like, well, guests. I will never stay at the Golden Nugget again.

This site is a scam they will tell you that your account is permanently closed after you make deposits do not trust this site

I close my DraftKings account over a year ago. When Golden Nugget opened I created an account and played for 4 months. Just yesterday they locked my account and said that I requested to have it permanently closed. I never requested to have Golden Nugget closed I guess they are basically the same site and because I closed the DraftKings account a year ago they closed that one. I never should have been allowed to open a golden nugget account if that was the case. But instead they took my money for 4 months and they said since it was played they won't give it back to me. If I won on that casino they never would have paid me out. It's against the responsible gaming laws to let someone wager on a closed account. The bad thing is this also happened to my wife and a friend of mine so they are doing this to lots of people and just flat out taking money. If anyone else have this problem let me know they are ripping a lot of people off it's flat out a scam

Room was absolutely horrible the bathroom ceiling was covered in mold. they have no coffee maker, they only offer room service if you are a preferred guest in one of the nicer towers other than the weekends. The pool closes at 7 o’clock. we were there a week and housekeeping wouldn’t even come, even though we requested it three times. I had to call the front desk to get toilet paper the beds were extremely tiny and very uncomfortable. At night they offer $50 parking to anyone and don’t make sure that their hotel guests are a priority, we had to look for parking on multiple evenings even though we were a guest at the hotel . The fire alarm went off for over an hour in our room. worst stay in Vegas.