Golden Star Casino  Reviews 274

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the wide variety of games available, including numerous slots and live casino options, along with the excellent graphics and smooth gameplay. Many people highlight the exceptional customer service, noting the team's friendliness, helpfulness, and quick response times, often available around the clock. The website is also frequently commended for its user-friendly interface, clean layout, and ease of navigation. Reviewers appreciate the fast and hassle-free deposit and withdrawal processes, contributing to an overall positive user experience. However, some customers expressed dissatisfaction with the payment process, citing issues with verification, restricted games not working with bonus balances, and low cashout maximums after wagering. A few other people also felt that the bonuses were not generous enough or that the games rarely resulted in wins, leading to a perception of being an "ATM machine."

What people talk about most

Product

Clients share positive opinions on product, particularly regarding the wide variety and selection of games.... See more

Payment

Users describe ambiguous interactions with payment. While many reviewers praise fast payouts and quick,... See more

Customer service

People report positive experiences with customer service. Customers frequently praise the support team for... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the platform fun and... See more

Website

Consumers generally express satisfaction with the website. Many reviewers highlight the ease of setting up... See more

Based on these reviews

Rated 4 out of 5 stars

Golden Star casino is between the list of my favorite casinos, i play in this casino since much time qnd i really enjoy experience. Lot of slots and providers, nice promotions and bonuses, fast withdr... See more

Company replied

Rated 4 out of 5 stars

Golden Star casino is great place to play or bet,,,,good selection of games and quick and courteous live chat, smooth and efficient game play,,,,it's all good

Company replied

Rated 4 out of 5 stars

Ka Boom....Fantastic variety of games and fabulous bonuses. Love playing the slots and have recommended this site to friends

Company replied

Rated 4 out of 5 stars

Found the choice of games to be excellent and the amount of bonus free spins offered is ok, but could be better. Overall it’s a good casino with good game variety.

Company replied


Company details


Contact info

4.1

Great

TrustScore 4 out of 5

274 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Goldenstar casino is very very bad one

Goldenstar casino is very very bad one

They give bonuses just for deposits and even then 15-20-30 spins That’s crazy
They negate me always the cash bonus
Cash wheel
They don’t make revisions on account to give cash
I am very disappointed after many years on it
I am vip level gold 5 and the bonuses I get are like for the new beginners
Disgusting
Even for answer they take hours and hours

March 6, 2026
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Hello Elena anghel,

Thank you for your feedback.
According to our records, your account has been receiving regular promotional offers.

We also noticed that some of the recent messages we received from your side appeared to be empty, which made it difficult for our team to review or respond properly. If you have any specific questions or requests regarding bonuses, please feel free to contact our support team again with the details, and we will be happy to assist you.

Best regards,
Golden Star Casino

Rated 1 out of 5 stars

Refusal to supply winnings

Just straight up won’t verify me. I’m verified at about 40 other casinos. They hit me with an extremely random request that’s not listed in their kyc verification steps and since I can’t do it. They won’t verify me despite all my other docs and attempted to offer alternatives and so won’t cash me out 2500 dollars.

Bet they wouldn’t have cared this much if it was $100 withdrawal

What’s your point @golden star casino? My withdrawal even by your own standards, is 5 days overdue. So my point still stands.

December 23, 2025
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Hello James N,

Thank you for your message. We’d like to clarify that your account has been successfully verified, and your withdrawal is currently in pending status for processing.

We appreciate your patience and wish you a happy and prosperous New Year!

Best regards,
Golden Star Casino

Rated 5 out of 5 stars

My first big win!

Hit my first big win there on Lucky Pharaoh last week, still buzzing! Games are fire, payouts quick, and support actually helps. Bonus codes slap every time. 5/5, legit fun.

December 1, 2025
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Hello Wallace,
Thank you for sharing your experience. Congratulations on your big win — great to hear you’re enjoying the games, fast payouts, and support.

Best regards,
Golden Star Casino

Rated 1 out of 5 stars

Rng like 20 %

Rng like 20 % , 30 deposits in 3 days , nothing to hit . Not recommended , VIP support give 1 free bonus for 20 deposits . Never more play on casinos from DAMA

December 4, 2025
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Dear Slawomir Walicki,

Thank you for your message. To help us investigate this matter further, please provide the email address and player ID associated with your account.
Once we have this information, we’ll proceed with the review as soon as possible.

Best regards,
Golden Star Casino

Rated 5 out of 5 stars

Only just started on here but I love it

Only just started on here but I love it

November 7, 2025
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Hello Adele,
Thank you for your feedback. We’re happy to hear you’re enjoying your experience so far!

Best regards,
Golden Star Casino

Rated 5 out of 5 stars

Tried live dealers great atmosphere

Tried live dealers great atmosphere, no lag. Deposited 100euro, got bonus. Withdrawal completed in 1 hour, all fair.

November 1, 2025
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Hello Nina,
Thank you for sharing your experience. We’re glad you enjoyed the live dealer games and fast withdrawal process.

Best regards,
Golden Star Casino

Rated 5 out of 5 stars

Perfectfor relaxed gaming

Perfectfor relaxed gaming. Graphics are solid, sound clear. Withdrawal fast, no questions asked. Support polite and to the point.

October 31, 2025
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Hello Pushkareva,
Thank you for your feedback. We’re glad you enjoyed the smooth gameplay, quick withdrawals, and friendly support.

Best regards,
Golden Star Casino

Rated 5 out of 5 stars

Good mix of slots and live games

Good mix of slots and live games. Interface looks clean and modern. Support responded fast when I asked about limits.

October 30, 2025
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Hello Musa,
Thank you for sharing your experience. We’re glad you’re enjoying the mix of slots and live games, and that our support team was quick to assist.

Best regards,
Golden Star Casino

Rated 5 out of 5 stars

Wonderful night too my love languages…

Wonderful night too my love languages are so sweet and beautiful and I am from Edmonton Alberta Canada and you won't ever get the chance to get to know what is happening with you okay

October 30, 2025
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Hello Scott,
Thank you for your message. We appreciate you sharing your thoughts and wish you all the best.

Best regards,
Golden Star Casino

Rated 3 out of 5 stars

I would give it five stars if once in a…

I would give it five stars on Trust pilot if I could win on the games every now and then. Fun platform, but it feels like I’m an ATM machine the games always taking and never gives back.

October 16, 2025
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Hello CN,
Thank you for sharing your thoughts. We’re glad you enjoy the platform and appreciate your feedback regarding the gameplay. Your comments have been passed to our team for review.

Best regards,
Golden Star Casino

Rated 1 out of 5 stars

Like old day casino from 2000

This casino are like casino from 2000 when you winn money you most first get help to take pictures w you visa card selfie hold up in you face and tell them you are the players .
But 1 thing the pictures will never been ok they try all they can you to tilt and loose all the money you winn and again all kyc its ok but they try old way you to take all this picture w face visa card passport papir w you casino name but i will never been ok .
Do not play her if you not are fotograf and can make the best picture of all this thing.
You . Ist really working hard to get out you money .
I will never play her

September 11, 2025
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Dear Richard Larsen,
Thank you for your message. To help us investigate this matter further, please provide the email address and player ID associated with your account.
Once we have this information, we’ll proceed with the review as soon as possible.

Best regards,
Golden Star Casino

Rated 3 out of 5 stars

I like everything about the gold star…

I like everything about the gold star casino
I recommend it

September 14, 2025
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Hello Njabulo Welcome,
Thank you for your recommendation — we’re delighted to hear you’re enjoying Golden Star Casino.

Best regards,
Golden Star Casino

Rated 5 out of 5 stars

So much fun!

So much fun! Great games, wonderful support and easy to use. Love the no deposit bonuses, great place to play!!

September 12, 2025
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Hello Devon,
Thank you for your kind words! We’re glad you enjoy the games, support, and bonuses at Golden Star Casino.

Best regards,
Golden Star Casino

Rated 5 out of 5 stars

It is a good casino with many games and…

It is a good casino with many games and promotions! The layout is very appealing! and there are many no deposit promos

September 11, 2024
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Hello jennifer brandl,
Thank you for your review — we’re glad you enjoy our games, promotions, and appealing layout.

Best regards,
Golden Star Casino

Rated 5 out of 5 stars

Love playing the games

Love playing the games. Customer service is use the access to move around the app.

August 30, 2025
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Hello Roberta,
Thank you! We're happy to hear you're enjoying the games and the app experience.

Best regards,
Golden Star Casino.

Rated 5 out of 5 stars

Wonderful sign up bonus options

Wonderful sign up bonus options, highly recommend

August 15, 2025
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Hello S.E.,
Thank you for your positive feedback — we’re glad you enjoy our sign-up bonus options.

Best regards,
Golden Star Casino

Rated 5 out of 5 stars

star

First, customer service is always available within minutes, and any issues are always easy to resolve. There are more different types of slot machines and providers than you'll find almost anywhere else. With near-instant deposits and withdrawals, this site is one of my top recommendations.

August 26, 2024
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Hello احمد,
Thank you for your excellent review — we’re glad you value our fast service, wide game variety, and quick payments.

Best regards,
Golden Star Casino

Rated 5 out of 5 stars

Golden star casino gooog in the world…

Golden star casino gooog in the world is a good to see you later this game very nice casino one of the best service provider in this game

August 14, 2024
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Hello Rohit Vyavahare,
Thank you for your kind words — we’re glad you enjoy our casino and service.

Best regards,
Golden Star Casino

Rated 5 out of 5 stars

Great casino

Great casino, great array of games and good rtp. My go too casino not only are support easy to deal with but the casino is simple to use

August 9, 2025
Unprompted review
Golden Star Casino  logo

Reply from Golden Star Casino

Hello Kristen,
Thank you for your great review — we’re glad you enjoy our games, RTP, and easy-to-use platform.

Best regards,
Golden Star Casino

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look