Incredible service! They restocked a wishlist plant online just for me, so I took advantage of their buy 2 get 1 free offer and ordered three 🙈. They arrived in fantastic condition thanks to the extr... See more
Company replied
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I am a very keen gardener and open my garden with the NGS every year, as well as running a gardening course for Cambridge University of the Third Age. I purchased 3 delphinium plants a few months ago... See more
Just received 6 big plants from Golden Valley and they are in incredible condition . The soil was damp but not wet and the plants were perfectly protected. They arrived really quickly and I look forwa... See more
Absolutely delighted with the plants. They arrived in superb condition, fantastically well packaged, well established and very healthy. It’s not often I can say this, regarding online plant purchase... See more
Company replied
Company details
Written by the company
Golden Valley Plants delivers hundreds of plants and flowers to residents across the UK from our Herefordshire based nursery. Explore our stunning collection of British grown plants and perennials available for delivery direct to your door.
Contact info
United Kingdom
- sales@goldenvalleyplants.co.uk
- goldenvalleyplants.co.uk
4.9
Excellent
481 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
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Reply from Golden Valley Plants
Hi John,
Thank you for your review, it's great to hear that you were pleased with the delivery of your order! As for the packaging, I do apologise that it wasn't as good as others you may have received in the past. We're always looking for ways to improve our processes and are actually working on some new box designs at the moment, and so if you had any suggestions then an email would be much appreciated, as we'd love your feedback on this!
Thanks,
Lewis.
I am completely new to gardening so…
I am completely new to gardening so didn’t have a clue what I was looking for. The website was easy to navigate and very informative
July 11, 2022
Reply from Golden Valley Plants
Hi John,
Thank you for your review, it's great to hear that the site was easy to use and you were able to find something that will fit in your garden. If you'd like any further assistance with growing your plants and such, please feel free to send us an email!
Thanks,
Lewis.
My first order
My first order, and I was very impressed. They kept me informed via email, and I received a text message on the day of delivery. My agapanthus was packed well, and looked really healthy. Excellent service from start to finish.
July 11, 2022
Reply from Golden Valley Plants
Hi Donna,
Thank you for your review, it's great to hear that you were pleased with your Agapanthus. We hope to hear from you again soon!
Thanks,
Lewis.
Beautiful plants!
All the plants arrived beautifully packed.
They are now presenting a glorious show in my flower garden.I'm delighted!
July 11, 2022
Reply from Golden Valley Plants
Hi Frances,
Thank you for your kind words, this is all great to hear.
Thanks,
Lewis.
Fantastic plants arrived in immaculate…
Fantastic plants arrived in immaculate condition - would buy from them again and recommend!
July 11, 2022
Reply from Golden Valley Plants
Hi Olivia,
Thank you for your review, this is all great to hear!
Thanks,
Lewis.
The plants arrived in very rough shape
The plants arrived in very rough shape. I’m nursing them back to health now. Maybe it was the hot weather, but I was very unimpressed.
July 11, 2022
Reply from Golden Valley Plants
Hi Marc,
Thank you for your review, I'd like to apologise for your order having been damaged when it got to you. I hope that the replacements we're sending as discussed have a safer journey for you!
Thanks,
Lewis.
First Class
Absolutely delighted with my order, plants are very healthy & arrived promptly with excellent customer service. Prices were also very reasonable, what a refreshing change compared to another company I’ve ordered with. I’ll definitely be using Golden Valley again.
July 10, 2022
Unprompted review
Reply from Golden Valley Plants
Hi Violet,
Thank you for the positive review, it's great to hear that you had a great experience and we hope to hear from you again soon.
Thanks,
Lewis.
Ordered plants for my mom
Ordered plants for my mom, for her birthday. Fantastic service. Thank you.
July 7, 2022
Reply from Golden Valley Plants
Hi Kate,
This is wonderful to hear we're so glad that you were pleased with the gifts, and we certainly hope your mum was thrilled too!
Thanks,
Lewis.
Fast delivery and plants well packed
Fast delivery and plants well packed. Very happy with my plants
July 5, 2022
Reply from Golden Valley Plants
Hi Annie,
Thank you for your review, this is all great to hear, and we hope your plants will continue to flourish over this summer.
Thanks,
Lewis.
Plants are beautiful pity the courier…
Plants are beautiful pity the courier that was used was useless taking over 7 days to deliver
Would order again and hopefully DX will be better with delivery
July 4, 2022
Reply from Golden Valley Plants
Hi Loraine,
Thank you for the positive review, and for working with us through the issues we had with your order. Hoping your replacements are doing well regardless!
Thanks,
Lewis.
Reply from Golden Valley Plants
Hi Colin,
Thank you for the positive review, this is great to hear!
Thanks,
Lewis.
Very pleased with the plants I received
July 4, 2022
Reply from Golden Valley Plants
Hi David,
Thank you for your kind words, this is great to hear!
Thanks,
Lewis.
beautiful plants
beautiful plants - packaged very well
I will be buying a lot more from you
Price is excellent
July 4, 2022
Reply from Golden Valley Plants
Hi Mary,
This is all great to hear, thank you for your positive review and we hope to hear from you again soon!
Thanks,
Lewis.
Excellent service.lovely healthy plant…
Excellent service.lovely healthy plant .Good communication
July 3, 2022
Reply from Golden Valley Plants
Hi Helen,
Thank you for your review, this is great to hear!
Thanks,
Lewis.
Amazing experience ❤️❤️❤️
July 3, 2022
Reply from Golden Valley Plants
Hi Marek,
Thank you for your positive review, it's great to hear that everything went well.
Thanks,
Lewis.
Such a shame!
My plants arrived a little bit battered but after a good drink and some tweaking are now OK.The problem was with the delivery,the courier said TWICE,that I wasn’t in despite looking out for them both times!,,Eventually,my plants did arrive but I suspect they had been in the packaging for at least a week!Thankfully the seller was polite and helpful,but instances like this don’t reflect well.
July 3, 2022
Reply from Golden Valley Plants
Hi Lynne,
I do apologise again for these few issues we had with your order, though I'm glad we managed to get it sorted in the end! If you have any problems with your plants further down the line then please get back in touch, and we will do everything we can to fix it.
Thanks,
Lewis.
Great plants and quickly sent
July 3, 2022
Reply from Golden Valley Plants
Hi John,
Thank you for your positive review, it's great to hear that all went well!
Thanks,
Lewis.
Fantastic Service and Great Plants
I ordered 2 peonies. Unfortunately the first parcel arrived damaged. Golden Valley were quick to respond to my email letting them know. They arranged for the entire order to be redelivered. The replacement plants were perfect and received very quickly. I really appreciate how quickly they dealt with my concerns and replaced the entire order. Would happily shop again with complete confidence in their service and the quality of their plants.
June 22, 2022
Unprompted review
Reply from Golden Valley Plants
Hi Sarah,
Thank you for the positive review, we're so pleased we were able to get your order sorted out for you in the end. Hope to hear from you again soon!
Thanks,
Lewis.
Had a couple of issues however Lewis…
Had a couple of issues however Lewis couldn’t have been more helpful. Looking forward to my plant flowering.
June 18, 2022
Reply from Golden Valley Plants
Hi Joan,
Thank you for the positive review, I'm glad we sorted out your issues for you and that you received you plants safely in the end!
Thanks,
Lewis.
Lovely plants
Lovely plants, and very good customer service. Especially helpful when encountered an issue arising because of delivery courier, the customer service team resolved it all quickly and efficiently.
Would recommend ⭐
June 15, 2022
Reply from Golden Valley Plants
Thank you for your comments, we're so glad that we managed sort out the problem with your order and got you your plants safely in the end!
Thanks,
Lewis.
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