Golden Vape Reviews 

260
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers had a great experience with this company. Customers consistently praise the fast and reliable delivery, often noting quick dispatch times. Many people highlight the excellent service, appreciating the smooth ordering process and efficient responses. Consumers are also very satisfied with the great value for money, good prices, and product quality, often finding attractive deals. However, some customers noted significant delivery issues, with parcels not arriving or experiencing considerable delays, even for paid next-day services. Others received incorrect items or orders. Some reviewers were unhappy with communication when attempting to resolve problems or request refunds.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the fast... See more

Order

Clients share ambiguous opinions on order experiences, with many reviewers praising the quick and easy... See more

Product

Customers had ambiguous experiences with product quality and order accuracy, with some receiving incorrect... See more

Service

Users describe positive interactions with service, frequently highlighting fast delivery and reliable... See more

Price

Reviewers mention positive feedback about price, often highlighting unbeatable prices and great deals.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There was 3 bottles of liquid damaged upon delivery other than that I always get my vape juice from this company

Rated 5 out of 5 stars

Easy webpage to navigate. Payment and order was processed quickly and efficiently. Postage was also fast and reliable. Product was as described.

Rated 5 out of 5 stars

Could you please check my address because gpo sent me a message saying my parcel has been posted to me but I did not receive it my address is 35hanover gardens bd50ne thanks


Company details

  1. Electronic Cigarette Store
  2. e-Commerce Service
  3. Vaporizer Store

Written by the company

If you’re looking for the best vape products and service, you’ve come to the right place. Our vape store has everything you need to enjoy vaping, from e-cigarette kits and e-liquids to batteries and accessories. All our products are safe and high-quality, as they follow the TPD regulations. Whatever your level of vaping experience, we have the right products for you. You can choose from a variety of e-liquids, vape mods, and vape kits that match your taste and budget. We make vaping fun and easy for you, without costing you a fortune. That’s why we have low prices and high quality. You’ll be amazed by our golden vape experience! But we’re not just a vape store. We’re also your vaping partner. We care about your needs and questions, and we’re always ready to help you out. We want you to learn more about vaping and how it can benefit you. That’s why we send you regular email newsletters with useful information on vape technology, health, and research. You’ll be able to make smart choices and improve your vaping experience. Don’t miss this opportunity to join our vape store community, where you’ll find quality, affordability, and satisfaction. We’ll make you feel welcome and valued. Come and explore the world of vaping with us!


Contact info

3.9

Great

TrustScore 4 out of 5

260 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(260)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disappointed!

Really disappointed, order placed and website indicated items were in stock, had to chase order some days later as still showing as not dispatched, only to be told that items are in fact out of stock and would have to wait for stock to arrive. 5 days later and order yet to be dispatched, sometimes deals that seem to good to be true often are evidently

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Exceptional service. Buying from the UK to Ireland everything was done perfectly. Fast delivery. Highly recommend

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

This is my second order and this time…

This is my second order and this time didn’t have to go through the age verification process as only have to that on first order , look out for that email after order in your trash . Anyway another smooth process delivered quickly very happy .

September 29, 2025
Rated 5 out of 5 stars

Reliable retailer

Easy webpage to navigate. Payment and order was processed quickly and efficiently. Postage was also fast and reliable. Product was as described.

September 29, 2025
Rated 1 out of 5 stars

Long Delivery Times

I have been using Golden Vape for years and their service and delivery times have been excellent, but not anymore! My recent order took over 2 weeks to be delivered. I received no communication about the delay, leaving me to constantly email for updates and having to purchasing e-liquid from another company. I have no idea why the service has declined so badly, but they need to sort out whatever is causing these delivery delays to avoid their customers going elsewhere.

September 8, 2025
Unprompted review
Rated 2 out of 5 stars

Poor communication

Brought a vape emailed because it broke after less than a week, was scolding hot and fizzling when put on charge stayed hot for a long time after being took off charge, now doesn't even turn on or charge. Never received a response after they asked for my order number. Never had a problem with the company before when I've only ordered liquids

August 28, 2025
Rated 1 out of 5 stars

I've always ordered from this company…

I've always ordered from this company via Ebay but this time I've ordered directly through Golden Vape I've placed an order on 6th September no response to say order has been dispatched I've asked for a refund yet again no response I've never has a problem until now

September 6, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID

Would gibe 0 stars but can't ordered juice from here and was told it had been shipped still no juice emailed again to be told it has been misplaced by courier so then asked for full refund I didn't want replacements sent as been too long to them now ignoring my emails avoid at all cost

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great value for money and fast delivery…

Great value for money and fast delivery very happy with the result of what I ordered

July 28, 2025
Golden Vape logo

Reply from Golden Vape

We’re delighted to hear that you found great value in your order and were pleased with the fast delivery. Customer satisfaction is always our top priority, and it’s great to know we hit the mark for you. Looking forward to serving you again soon!

Rated 1 out of 5 stars

Age verification process clearly isn't…

Age verification process clearly isn't working as they sell to children. Reported to trading standards.

July 21, 2025
Unprompted review
Golden Vape logo

Reply from Golden Vape

Hi Sarah,
We take age verification very seriously and never ship orders without verifying the customer’s age. Could you please share your order number? We use certified verification software that follows strict KYC procedures to ensure our products are only delivered to individuals aged 18 and over.
Thanks,
Golden Vape Team

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