Gold Medal Travel Group Reviews 

375
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and positive attitudes, often going above and beyond to assist with bookings. The outstanding customer service and support provided ensure seamless, stress-free, and efficient booking processes, frequently highlighted as first-class. Conversely, some people were dissatisfied with holiday arrangements, citing unbooked luggage or unexpected flight changes. Others noted a lack of transparency in booking contracts or poor customer service when transfer issues occurred.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, efficiency, and... See more

Booking process

Consumers find the booking process to be a positive experience, often highlighting the helpfulness and... See more

Service

Users describe positive interactions with service, consistently reporting high standards, efficiency, and... See more

Customer service

Customers had positive experiences with customer service, highlighting agents who were helpful,... See more

Holidays

Reviewers highlight ambiguous aspects of holidays, with some customers praising the helpfulness of staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James from Cruise Plus was exceptional. He spent the time going back and forth with multiple options. He was extremely thorough and made sure we had all the information. He called me back straight a... See more

Company replied

Rated 5 out of 5 stars

Just want to give a big shout out to Chris AKA Luke for being absolutely amazing when it comes to securing bookings! He is always on it, super helpful, and never hesitates to help, your hard work a... See more

Company replied

Rated 5 out of 5 stars

I would just like to say how wonderful and efficient Lindsey is at Gold Medal. She is absolutely amazing at what she does and has always helped me to secure bookings at great prices. I genuine... See more

Company replied

Rated 5 out of 5 stars

Elliot at Gold Medal was absolutely amazing in sorting my client’s holiday. He was incredibly patient, took the time to explore all the options, and worked hard to find the best possible price. The wh... See more

Company replied


Company details

Written by the company

At Gold Medal we’ve been supplying package holidays, scheduled flights, hotels, car hire, tours and excursions to the independent travel trade for over 40 years. As a trade-only tour operator our holidays are only available to book through a local travel agent. We are a member of the Association of British Travel Agents (ABTA) and all the flight-inclusive holidays we sell are financially protected by the ATOL scheme. We are also part of the Emirates Group, a dynamic travel and tourism operation with a global reputation for excellence spanning every aspect of the industry. We welcome feedback from our travel agent partners and their customers, and will endeavor to resolve any queries raised.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

375 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(375)

103 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic team at gold medal

Fantastic team at gold medal. So helpful, professional and informative at all times a real pleasure to work with.

January 28, 2026
Unprompted review
Gold Medal Travel Group logo

Reply from Gold Medal Travel Group

Thank you Hannah, this is kind and encouraging feedback.
We appreciate the time you have taken to share this.

Gold Medal Team

Rated 5 out of 5 stars

Maxine at Gold Medal

Maxine in the Far East Team has been really helpful - we were up against a competitor and we not only came in under price but we had better hotel options due to her great knowledge and better upgrades on the rooms/ board basis. She was super quick and helped me get this £9000 booking over the line

January 30, 2026
Unprompted review
Gold Medal Travel Group logo

Reply from Gold Medal Travel Group

Thank you Paige for taking the time to share you experience.

We will forward this on to Maxine and her manager.

Regards
Gold Medal Team

Rated 5 out of 5 stars

Elliot at Gold Medal was absolutely…

Elliot at Gold Medal was absolutely amazing in sorting my client’s holiday. He was incredibly patient, took the time to explore all the options, and worked hard to find the best possible price. The whole process was smooth and stress-free thanks to him. Couldn’t recommend Elliot and Gold Medal enough!

January 29, 2026
Unprompted review
Gold Medal Travel Group logo

Reply from Gold Medal Travel Group

Wonderful feedback Hannah, thank you for taking the time to share this with us.

We always share and celebrate the feedback.

Many thanks
Gold Medal Team

Rated 5 out of 5 stars

I’d like to say a huge thank you to Chloe

I would like to say a huge thank you to Chloe at Cruise Plus (Gold Medal) for her exceptional help and cooperation in securing our clients’ booking on Silversea.

Chloe was an absolute pleasure to work with throughout the process — professional, responsive, and incredibly supportive in helping get everything over the line. Thanks to her efforts, the booking was confirmed smoothly and without any issues.

I am very grateful for Chloe’s support and dedication, and I would not hesitate to recommend her and Gold Medal to anyone looking for reliable and high-quality service.

January 29, 2026
Unprompted review
Gold Medal Travel Group logo

Reply from Gold Medal Travel Group

Christine,

Thank you so much for your wonderful feedback.
So lovely to read all this amazing recognition for our staff and their commitment.
This will be shared with Chloe and her manager.

Gold Medal Team

Rated 5 out of 5 stars

I would like to say a massive thank you to Nicola Rimmer

I would like to say a massive thank you to Nicola Rimmer as I really believe that without her input and experience over the years I wouldn't have made some of the great bookings I have.
She is so client focused and together we have got some lovely bookings over the line. She is the reason I have used Gold Medal for the many years I have.
As always Peaks is a busy and challenging time and she has not faltered.

I look forward to the pair of us having many more successes with great bookings.

January 28, 2026
Unprompted review
Gold Medal Travel Group logo

Reply from Gold Medal Travel Group

Wow, thank you Lorraine for this wonderful feedback.
This reads as a solid partnership.

Thank you and we will pass this on.

Gold Medal Team

Rated 5 out of 5 stars

Layla Macowan in Pure Luxury

Layla in Pure Luxury was fantastic from start to finish. It was a very tricky Round The World itinerary and she was so patient and knowledgeable.
I will definitely ask for Layla in future. Thank you!

January 27, 2026
Unprompted review
Gold Medal Travel Group logo

Reply from Gold Medal Travel Group

Thank you Hannah for sharing your experience and confidence in Layla.

This will be shared and we appreciate you taking the time to tell us.

Gold Medal Team

Rated 5 out of 5 stars

JOE WAS VERY PROFESSIONAL

JOE WAS VERY PROFESSIONAL, EASY TO DEAL WITH AND KNOWLEDGEABLE ABOUT THE HOTEL

January 26, 2026
Unprompted review
Gold Medal Travel Group logo

Reply from Gold Medal Travel Group

Hello Celine,

Thank you for the feedback and taking the time to share.
We love hearing about the teams and their service.

Gold Medal Team

Rated 5 out of 5 stars

Megan made the booking easy

Megan made the booking easy

January 26, 2026
Unprompted review
Gold Medal Travel Group logo

Reply from Gold Medal Travel Group

Thank you for your review, making life easy at a busy time is the perfect feedback.

Gold Medal Team

Rated 5 out of 5 stars

Would like to say a Big thank you to…

Would like to say a Big thank you to Amy Bell for helping myself book a Tanzania Safari with a beach extension to Zanzibar, she was extremely knowledgeable which made my booking journey very easy.

January 24, 2026
Unprompted review
Gold Medal Travel Group logo

Reply from Gold Medal Travel Group

Thank you Michelle for taking the time to add your feedback.
Greatly appreciated.
All feedback is passed to the teams and managers.

Gold Medal Team

Rated 5 out of 5 stars

James in the Cruise Plus Team

James in the Cruise Plus Team has been superb with his help to secure a big booking that includes NZ and Australia. Appreciated his knowledge and him staying late to finalise this booking. He also worked on it late in the evening a few times from his home which was very kind and brilliant service.

January 26, 2026
Unprompted review
Gold Medal Travel Group logo

Reply from Gold Medal Travel Group

Christina, we appreciate the time taken to share your review.
This is wonderful feedback and will be shared with the team and managers.

Gold Medal Team

Rated 5 out of 5 stars

Mexico

Reema was excellent helping me with the TUI flights for this booking. She managed to book the flights with just a deposit saving the clients having to pay an enormous deposit.

January 23, 2026
Unprompted review
Gold Medal Travel Group logo

Reply from Gold Medal Travel Group

Thank you Jan it is great to read about the support and initiative our teams use to help our agents secure their clients holidays.

Appreciate the time taken to share this.

Gold Medal Team

Rated 5 out of 5 stars

Gary is amazing!

I made a booking with Gary Titterington. The itinerary was fairly complex, but Gary was amazingly helpful and was able to offer advice and looked at alternative options to make sure my clients had the best routing possible.
I will definitely be using him to book again in the future as his level of knowledge, experience and friendliness is unmatched by any of his colleagues.

January 22, 2026
Unprompted review
Gold Medal Travel Group logo

Reply from Gold Medal Travel Group

Ah this is wonderful feedback, thank you for taking the time to share with us and the Trust Pilot community.

Gold Medal Team

Rated 5 out of 5 stars

Lyndsey went over and above!

thank you to Lyndsey Procter who worked on her day off to help me secure a great booking for florida. Her commitment to the quote and booking process was super impressive.

January 22, 2026
Unprompted review
Gold Medal Travel Group logo

Reply from Gold Medal Travel Group

Thank you Hayley for sharing your feedback, wow.

Our staff are so committed to our agent partners and what a demonstration of commitment this is.

Thank you
Gold Medal Team

Rated 5 out of 5 stars

a credit to your team

I would just like to say how wonderful and efficient Lindsey is at Gold Medal. She is absolutely amazing at what she does and has always helped me to secure bookings at great prices.

I genuinely don’t think I could have made so many wonderful bookings without her expertise, support, and dedication. She is a real credit to your team.

Thank you, Lindsey.

Anne x
Scotts Travel Ltd

January 10, 2026
Unprompted review
Gold Medal Travel Group logo

Reply from Gold Medal Travel Group

Anne, we appreciate you taking the time to share such wonderful feedback and this will be passed to Lindsey and her manager.

Thank you, we love hearing all about our teams.

Gold Medal Team

Rated 5 out of 5 stars

5* Service

I made a booking with Hope in the Cruise Plus team, cruise is not my strength and this was a big booking for cruise and stay in Australia. From the moment Hope answered my first call until we got the booking confirmed a few days later she was really helpful, knowledgeable, quick to respond to questions and also made some great recommendations in order to make sure all of my clients needs were met.
Hope is a credit to your team, I am really grateful for all of her help and guidance with this booking.

January 20, 2026
Unprompted review
Gold Medal Travel Group logo

Reply from Gold Medal Travel Group

Wonderful feedback and so greatly appreciated.
This is so lovely to read and this will be passed to Hope and her manager.

Thank you for taking the time to share.

Gold Medal Team

Rated 5 out of 5 stars

Joe is an absolute asset to Gold Medal

Joe is an absolute asset to Gold Medal, he is always friendly, and happy to help look at any alterations to quotes (and I did make a fair few). He goes out of his way to look at alternatives and to make suggestions that would help save the customer money. He is very efficient, does what he says he will do and responds in a very timely manner. He is my absolute go to for all future quotes. Thank you Joe.

January 19, 2026
Unprompted review
Gold Medal Travel Group logo

Reply from Gold Medal Travel Group

Wonderful feedback thank you.

We really enjoy reading about the service our agents have received from our teams.

Thank you
Gold Medal Team

Rated 5 out of 5 stars

Sarah Edwards was great from start to…

Sarah Edwards was great from start to finish, with this booking, we had so many questions and changes and she helped all the way Thank you from Hayley at Prem Travel

January 19, 2026
Unprompted review
Gold Medal Travel Group logo

Reply from Gold Medal Travel Group

Thank you for taking the time to share.
All your feedback is passed one.

Gold Medal team

Rated 5 out of 5 stars

My miss information resolved

Thank you for your quick response.
I now understand the tickets WERE NOT PURCHASED VIA GOLD MEDAL TRAVEL and the forgoing information is totally incorrect regarding the £300 relating to your company. For this I do apologies and revise my star rating and remove my comments.

January 9, 2026
Unprompted review
Gold Medal Travel Group logo

Reply from Gold Medal Travel Group

Thank you for taking the time to amend this review.
It is very much appreciated and we understand the frustrations on the original review and only glad we could get to the bottom of this.

Have the most wonderful trip, it looks very exciting.

Gold Medal Team

Rated 5 out of 5 stars

Great knowledge and quick to respond to…

Great knowledge and quick to respond to things. Very helpful and quick at answering the phone too. I needed to get several different costings and this was no trouble. Very patient. Documents came straight through. Brilliant all round. Thank you

January 5, 2026
Unprompted review
Gold Medal Travel Group logo

Reply from Gold Medal Travel Group

Jane,

Thank you for the time taken to send your message and write your feedback.
At a busy time of the year this is appreciated and will be shared with the business.

Many Thanks
Gold Medal Team

Rated 5 out of 5 stars

We love working with GMPL

We love working with Mark at GMPL. He always goes out of his way to ensure that our clients get the best value and the best experience

December 16, 2025
Unprompted review
Gold Medal Travel Group logo

Reply from Gold Medal Travel Group

Thank you Sandra for sharing this feedback about our Mark.

Of course this will be passed to Mark and his managers.

All the best
Gold Medal Team

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