Gold Medal Travel Group Reviews 

Elliot was amazing, he confirmed a quote that I had with another agent. Nothing was to much trouble and he stayed late to get everything sorted.
Amazing experience thank you :)

Colin Shaw is a huge asset to your business, what fantastic service and dedication he gives to Gold Medal. Colin has given some great recommendations for my clients who have just booked to go to Australia, New Zealand, Singapore, Dubai next month. Having not been to Australia myself Colin could give me first hand recommendations and experience which helped me clinch the sale for my clients.

Colin’s dedication to Gold Medal, still working after he was due to finish work just to help me get the booking confirmed was fantastic and I just thought he should be acknowledged for everything he does.

Colin has been amazing in helping with my recent Thailand trips! Couldnt have been more helpful!

Fantastic service as always from Anita. Makes the whole process so easy. Excellent every time!

Following on from my review and GMT reply our booking ref was GP74CFK .
Reading other reviews it appears GMT go out of their way to not pay genuine refunds hence the reason for our frustrations in getting any assistance and refunds.
I can never understand why a company dismisses their customers once paid and then when there is an issue are not prepared to help regardless of losing any good reputation they had. Must be a company policy to act this way !!!

GM always there when I need them. Another brilliant rescue yesterday. thank you Karen F and Debbie M

If you want a multi-leg trip organised with escorted tours bespoke to your clients then Nicola Lee at Incredible Journeys is the person to speak to. Excellent service, prepared to go the extra mile to assist and able to give real reassurance to pass onto the clients.

checked into Mondrian hotel south beach after cruise package through a travel agent who used gold medal,on icon of the seas on the 9th march, checked out on the 10th due to the disgrace of it, gold medal have been refunded from the hotel for the 10th 11th & 12th, we have submitted proof of receipts and check out, the incompetence of this company is terrible. we still haven't been refunded. OVER £!000 PER BOOKING

I liased with Sharon at Gold Medal to book a high value, 3 centre trip with many parts to Florida and WDW. Sharon was extremely knowledgeable, gave incredible advice and her customer service was outstanding. I will not hesitate to contact Sharon and Gold Medal for future bookings. Huge thanks to you all.

Booked a holiday to Disney World from the UK and made a typo on a name.
I got charged £20 to correct which I feel is ludicrous for an obvious typo.
Disney said they would change for no fee and I believe Virgin Atlantic the airline concerned would too. The lady at Disney told me they use Gold Medal to deal with this airline.

I haven’t a reference beginning G
The Disney reference is added privately

Helen and I ( Not Just Travel Helen and Paul) would like to thank you and your team for a job well done, where you all stepped up to help us on our latest booking through you. It was a tricky holiday booking where we had been working on a South East Asia Dec ‘24 itinerary with a client for a few months, working with Megan Crossley initially. Along the way, Kate Kinney, Melissa Almond and Amanda Romain ( and their management teams) became involved and contributed their expertise to help us land this booking, in challenging and unexpected circumstances. So a big thank you to Gold Medal from Not Just Travel Helen and Paul.

Fantastic knowledge and service in booking a private tour trip to Kerala for 3 single ladies. Response time was very good and all questions answered regards to excursions.

This is the worst company I have in my 82years tried to deal with things when a holiday goes badly wrong
They will not accept responsibility even when you have photos to prove the state of the hotel you were put in booked with Hays travel and ended up with these people was suppose to be 5star in Mauritius more like 1star in blackpool it was filthy dilapadated dangerous Radisson Blu Azure dont ever go near it or Gold MEDAL

Scammed. They are thieves. They issued me a fake ticket. The guy called Christopher Jones blocked me after I requested for a refund.

Never never used this company, it's a fake one

TERRIBLE COMPANY - DO NOT USE

Purchased trip of a lifetime to New York with Gold Medal via TUI.

Arrived at Sheraton hotel Times Square, room still not ready at 10pm at night, bathroom covered in mould and room dirty.

Three months later we have a response from Gold Medal. Whilst Gold Medal offer their sincerest apologies they will be "no refund or compensation".

Steer clear of this company if offered via TUI or other travel providers.

Absolute rubbish.

*** Booking Reference GP7421R ***

Provided booking reference as requested then never came back to me.

ABSOLUTE RUBBISH - PLEASE DO NOT USE THIS COMPANY.

Do not bother with this company paid out to see serengety never saw it after a 2 day safari should have been 3 days was dropped off in arusha at a cafe and left for hrs transfer from kilimanjao was plane not there therefore lost another day in zanzibar hotel room there was really bad managed to get moved lost 3 days of holiday altogether they will not even issue a apology and to top it all blamed it all on my travel agents when it was clearly this company at fault

This company was no help, they did all our connection between resorts and flights home, our flights was two close together, on our return home on check in we didn't get boarding passes for our connection from Bangkok to Manchester which made it very stressful as the plane was delayed at koh samui leaving us 30 mins to get our boarding passes for the connecting flight very scary as I thought we wasn't going to get home
The rep in one of the resorts didn't give us our pick up times while late the night before

Amy Holden in sales is fantastic. She is my go to for any quotes I need. She is super efficient and always timely with her responses. Even sometimes responding or getting things booked for me when she is out of office. She is a credit to the company.

Thank you to Stacy @ Pure Luxury for helping me get my £62k booking over the line for my VIP's...

Stacey is amazing, her attention to detail and tenacity is faultless! You are a SUPER STAR Stacy! xxx

Do not book with these people, especially not through a travel agency, between them they take 40% of the price of your holiday which is added on to the price you’re given. They also do not deliver on what they promise