Gold Presidents Reviews 110

customer service was amazing. they shipped my product in a timely matter and the product came back just as new as the first day I received it. I purchased quite a few items from them and they have yet to disappoint. Highly recommend

The jewelry is beautiful and the communication between Gold Pres and myself was great. I love the packaging the quality and I would definitely recommend gold presidents to others and also I’ll be ordering from them again.

Terrible company. Unresponsive. Unwilling to stand behind their product. Will not honor exchanges or returns. This “company” is nothing more than an internet scam.

Their lifetime guarantee is 100% great. I'm getting a new necklace shipped. I will be a customer for life!

I always do the shower 🚿 test with all my jewelry 3 times to see if it turns my neck black and itchy. If after 15 minutes and my neck, wrist or finger doesn't start itching or turns black It's a go for me!!!!! The prices could come down a little. But I will be ordering again in 1/24. Satisfied comeback customers. See you next year.
Thanks guys 😀.

I absolutely love everything that I purchased from you guys! I will forever be a customer and I loved this latest piece I bought from you guys. Quality is always top-notch, and I never have a single complaint. Thank you for always providing me with quality jewelry at reasonable prices.

Cant get a hold of anyone. I ordered my kids christmas gifts 4 weeks ago and its still shows in texas awaiting delivery. no one responds to emails, or answers the telephone.

I love my jewelry
Great quality
I get so many compliments on my tennis necklace
I definitely recommend Gold Presidents

I signed up for a payment plan and and Paid it off then have been taking money for they last 4 months past payments being finished

I purchased a what was supposed to be GOLD chain a crucifix and right before my eyes the chain turned into the color of a "bicycle chain" IMAGINE MY EMBARRASSMENT GIVING THIS AS A GIFT!!!!!

excellent customer service! timely, efficient and top notch!

Great product and even BETTER customer service! Excellent communication and follow up/follow through. You’re never in the dark about your purchase and if you have a question or issue they are just a quick email away - very responsive. The product is A1 quality! Would recommended 10x over.

I needed to return my bracelet for a larger size. And, my communications w/Franz along the way were “top notch!” He kept me abreast when they received the pkg. And, they immediately shipped out my bracelet in a timely manner. My overall experience was exemplary!

Thanks again,
Deborah

I had a great experience with them. The customer service and communication was superb. I received my items in a timely manner but i should’ve went smaller for the bracelet. I really liked it and didn’t want to return it and not receive the replacement before my birthday. Would recommend to my friends and family.

I had an amazing experience from when I placed the order until I received it. I initially placed an order and needed to cancel it due to me wanting another item! The customer service response was quick and my issue was resolved. I placed another order same day and it was shipped quickly and arrived very fast. It is also very good quality and I am satisfied with my purchase.
Ebony J.

They are good at responding when you’re buying the jewelry but when there is a need for an exchange or replacement, they do not respond. I have been waiting since June 2023 to receive a response and status on the jury that I sent back for replacement, and I have not gotten an answer an email or a phone call back from anybody.

Ordered the Western Custom White Gold was highly impressed sparkles and when the sun shines sunglasses are needed 3rd custom

The choker didn't have pave links all the way around as the site showed when arrived and receipt said NO RETURNS (WEBSITE ADVERTISED NO HASSLE RETURNS?????).I gave John from customer serv a photo and he said "OH WE SENT YOU AN ANKLET BY MISTAKE" with label to return. THE REPLACEMENT WAS SAME ANKLET and then they wouldn't answer me again.....crickets.

I ordered two sets of dice as gifts for my Mahjong friends and they arrived in a beautiful gift box with a plush little velvet bag. Because I was giving two gifts I wrote to customer support and asked them if they could send me an additional box and bag and literally within hours, I got a response with a nice note, and the promise to ship me exactly what I had asked for. Excellent customer service! By the way, the dice are spectacular, they are going to love them!

I ordered a beautiful gold dia flower anklet last year which suddenly broke on me last month. I contacted Gold Pres and they had me send in my anklet for a replacement.They were very fast with responding to me and kept me updated the whole time. I am very satisfied with the service I received.